WGU C215 Study Guide - FINAL Exam with 100% Correct Answers 2025

WGU C215 STUDY GUIDE - FINAL EXAM

WITH 100% CORRECT ANSWERS 2025




THIS EXAM CONTAINS:

 Wgu C215

 Study Guide

 Final Exam

 With 100% Correct Answers

,1. Total Quality Management (TQM) Philosophy
v v v v




..ANS>> 1. customer focus
v v v




2. continuous improvement v




3. employee empowerment v




4. use of quality tools
v v v




5. product design v




6. process management v




7. managing supplier quality v v




2. Process Capability Index (Cpk) v v v




..ANS>> Basic function of Six Sigma. Measures the process potential and performance of processes.The higher th
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e range of Cpk, the improved is the ability of the process to complete its necessities.
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3. Six Sigmav




..ANS>> A disciplined, data-
v v v




driven approach and methodology for eliminating defects (driving toward six standard deviations between the
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mean and the nearest specification limit) in any process -
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from manufacturing to transactional and from product to service.
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4. Design Capacity v




..ANS>> The theoretical maximum output of a system in a given period under ideal conditions.
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,5. Location Analysis v




..ANS>> proximity to customers, transportation, source of labor, com-
v v v v v v v v




munity attitude, proximity to suppliers, and many other factors.
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The technique for determining location decisions.
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6. Line Processes v




..ANS>> A type of process used to produce a large volume of a standard- ized product.
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Limited customization and high volume
v v v v




7. Batch Processes v




..ANS>> A type of process used to produce a small number of products in groups or batches based on customer orde
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rs or specifications.
v v




High customization moderate volume
v v v

, 8. Project Processes v




..ANS>> A type of process used to make a one-at-a-time product exactly to customer specifications.
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Most custom and lowest volume
v v v v




9. Continuous Processes v




v..ANS>>A type of process that operates continually to produce a high volume of a fully standardized product.
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- No customization and as high a volume as possible
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10. Bottleneck
..ANS>> Longest task in the process.
v v v v v