MGMT 3001 Exam 1 questions well
answered graded A+
Definition of Management - correct answer ✔✔The pursuit of organization goals efficiently and
effective by integrating the work of people through planning, organizing, leading, and
controlling the organizations resources
four key management responsibilities - correct answer ✔✔planning, organizing, leading, and
controlling (the organizations resources)
The concept of organizational performance including efficiency and effectiveness and the
difference between the two - correct answer ✔✔Attainment of organizational goals in an
efficient and effective manner. Efficiency- use of minimal resources to produce the desired
volume of output. Effectiveness - degree to which organization achieves a stated goal.
The seven challenges to being an exceptional manager - correct answer ✔✔1. managing for
competitive advantage
2. Managing for diversity
3. Managing for globalization
4. Managing for information technology
5. Managing for ethical standards
6. Managing for sustainability
7. Managing for your own happiness and life goals
The concepts underlying the difference in managerial requirements at different levels within the
organizational hierarchy - correct answer ✔✔First-line managers: Functional Head (production,
sales, MIS, accounting supervisor)
,Middle Managers: Department Manager (Product Line or Service Manager, Information Services
Manager) & Business Unit Head (general manager, administrator)
Top Managers:
Corporate or Group Head, Vice President of Administration, & CEO
The concept of transition management for the manager and the three critical dimensions that a
person must manage effectively to be successful at a given level of the organizational hierarchy -
correct answer ✔✔1. The person's concept of his or her role
2. The skills demanded by the role
3. Certain attitudes or psychological factors
The three categories of leadership roles .. - correct answer ✔✔1. Interpersonal roles
2. Informational roles
3. Decisional roles
.. the roles within each category (leadership roles) and their meaning - correct answer ✔✔1.
Interpersonal roles
Managers interact with people inside and outside their work units
• Figurehead, leader, liaison
.. the roles within each category (leadership roles) and their meaning - correct answer ✔✔2.
Informational roles
Managers receive and communicate information
• Monitor, disseminator, spokesperson
.. the roles within each category (leadership roles) and their meaning - correct answer ✔✔3.
Decisional roles
Managers use information to make decisions to solve problems
,or take advantage of opportunities
• Entrepreneur, disturbance handler, resource allocator,
negotiator
The four levels of skills plus transition management skills that managers must develop over their
careers in order to be effective from the bottom to the top levels of the organization - correct
answer ✔✔(in order of development):
1. Core management skills
2. Operational management skills (day to day)
3. Organizational management skills (multi-level)
4. Organizational development skills (organizational)
Plus one for every level:
5. Transition management skills
The transition in management skill emphasis as one progresses upwards in management -
correct answer ✔✔Conceptual Skills - the ability to think analytically, to visualize an
organization as a whole and understand how the parts work together
Human Skills - the ability to work well in cooperate with other people to get things done
Technical Skills - the job-specific knowledge needed to perform well in a specialized field
The concept of evidence based management (Pfeffer and Sutton) - correct answer
✔✔translating principles based on best evidence into organizational practice, bringing
rationality to the
decision making process
, The two overarching perspectives about management - correct answer ✔✔Historical
perspective: classical, behavioral, quantitative
Contemporary perspective: systems, contingency, quality-management
The classical viewpoint - correct answer ✔✔emphasis on ways to manage more work efficiency
The definition of Scientific Management, its underlying principles, Taylor & Gilbreths - correct
answer ✔✔Emphasized the scientific study of work methods to
improve the productivity of individual workers
principles:
-Scientifically study each part of the task
-Carefully select workers with the right abilities
-Give workers the training and incentives to do the task
-Use scientific principles to plan the work methods
The definition of Administrative Management, Henry Fayol - correct answer ✔✔Concerned with
managing the total organization
Henry Fayol:
first to identify the major functions of management... planning, leading, organizing, controlling
The concept of Bureaucracy and Max Weber - correct answer ✔✔Max Weber believed that a
bureaucracy was a
rational, efficient, ideal organization based on the
principles of logic
5 positive bureaucratic features (not on study guide) - correct answer ✔✔1. A well-defined
hierarchy of authority
2. Formal rules and procedures
answered graded A+
Definition of Management - correct answer ✔✔The pursuit of organization goals efficiently and
effective by integrating the work of people through planning, organizing, leading, and
controlling the organizations resources
four key management responsibilities - correct answer ✔✔planning, organizing, leading, and
controlling (the organizations resources)
The concept of organizational performance including efficiency and effectiveness and the
difference between the two - correct answer ✔✔Attainment of organizational goals in an
efficient and effective manner. Efficiency- use of minimal resources to produce the desired
volume of output. Effectiveness - degree to which organization achieves a stated goal.
The seven challenges to being an exceptional manager - correct answer ✔✔1. managing for
competitive advantage
2. Managing for diversity
3. Managing for globalization
4. Managing for information technology
5. Managing for ethical standards
6. Managing for sustainability
7. Managing for your own happiness and life goals
The concepts underlying the difference in managerial requirements at different levels within the
organizational hierarchy - correct answer ✔✔First-line managers: Functional Head (production,
sales, MIS, accounting supervisor)
,Middle Managers: Department Manager (Product Line or Service Manager, Information Services
Manager) & Business Unit Head (general manager, administrator)
Top Managers:
Corporate or Group Head, Vice President of Administration, & CEO
The concept of transition management for the manager and the three critical dimensions that a
person must manage effectively to be successful at a given level of the organizational hierarchy -
correct answer ✔✔1. The person's concept of his or her role
2. The skills demanded by the role
3. Certain attitudes or psychological factors
The three categories of leadership roles .. - correct answer ✔✔1. Interpersonal roles
2. Informational roles
3. Decisional roles
.. the roles within each category (leadership roles) and their meaning - correct answer ✔✔1.
Interpersonal roles
Managers interact with people inside and outside their work units
• Figurehead, leader, liaison
.. the roles within each category (leadership roles) and their meaning - correct answer ✔✔2.
Informational roles
Managers receive and communicate information
• Monitor, disseminator, spokesperson
.. the roles within each category (leadership roles) and their meaning - correct answer ✔✔3.
Decisional roles
Managers use information to make decisions to solve problems
,or take advantage of opportunities
• Entrepreneur, disturbance handler, resource allocator,
negotiator
The four levels of skills plus transition management skills that managers must develop over their
careers in order to be effective from the bottom to the top levels of the organization - correct
answer ✔✔(in order of development):
1. Core management skills
2. Operational management skills (day to day)
3. Organizational management skills (multi-level)
4. Organizational development skills (organizational)
Plus one for every level:
5. Transition management skills
The transition in management skill emphasis as one progresses upwards in management -
correct answer ✔✔Conceptual Skills - the ability to think analytically, to visualize an
organization as a whole and understand how the parts work together
Human Skills - the ability to work well in cooperate with other people to get things done
Technical Skills - the job-specific knowledge needed to perform well in a specialized field
The concept of evidence based management (Pfeffer and Sutton) - correct answer
✔✔translating principles based on best evidence into organizational practice, bringing
rationality to the
decision making process
, The two overarching perspectives about management - correct answer ✔✔Historical
perspective: classical, behavioral, quantitative
Contemporary perspective: systems, contingency, quality-management
The classical viewpoint - correct answer ✔✔emphasis on ways to manage more work efficiency
The definition of Scientific Management, its underlying principles, Taylor & Gilbreths - correct
answer ✔✔Emphasized the scientific study of work methods to
improve the productivity of individual workers
principles:
-Scientifically study each part of the task
-Carefully select workers with the right abilities
-Give workers the training and incentives to do the task
-Use scientific principles to plan the work methods
The definition of Administrative Management, Henry Fayol - correct answer ✔✔Concerned with
managing the total organization
Henry Fayol:
first to identify the major functions of management... planning, leading, organizing, controlling
The concept of Bureaucracy and Max Weber - correct answer ✔✔Max Weber believed that a
bureaucracy was a
rational, efficient, ideal organization based on the
principles of logic
5 positive bureaucratic features (not on study guide) - correct answer ✔✔1. A well-defined
hierarchy of authority
2. Formal rules and procedures
