WGU C954 Information Technology Management - 3/2024
Study online at https://quizlet.com/_ghasl1
1. Which data set consumes disk space equal to the change in the data since
it was last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big: B
2. A business wants to allow its employees to communicate online with each
other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email: B
3. An organization wants to calculate its sales by region.
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM): C
4. Which component functions as a computer's working memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD): C
5. What is a secondary storage medium?
A. Read-only memory
B. Cache
C. Magnetic tape
D. Random access memory: C
6. Which type of network should a company use if they want to connect a
group of computers in an office building?
, WGU C954 Information Technology Management - 3/2024
Study online at https://quizlet.com/_ghasl1
A. LAN
B. WAN
C. PAN
D. MAN: A
7. Which network topology uses a central hub to which all devices on the
network are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid: C
8. Which multiuser operating system originated at AT&T's Bell Laboratories?
A. OS X
B. Android
C. Unix
D. Linux: C
9. Which lifecycle stage of ITIL focuses on ensuring that a business's objec-
tives align with those of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO): A
10. Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry: D
11. Which two subcategories are found within the service strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management: AE
, WGU C954 Information Technology Management - 3/2024
Study online at https://quizlet.com/_ghasl1
12. Which IT ethics policy protects a company by outlining the corporate
guidelines or principles governing online communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use: A
13. What is an example of a best practice in an ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches: C
14. Which IT ethical policy is violated when an employee shares information
with non-employees about an impending release of a new software applica-
tion?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management: A
15. Which IT ethics policy requires a user to agree to follow a policy that
indicates requirements for corporate email use, information systems, and the
Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use: D
16. Which IT ethics policy provides guidance to employees about posting
information regarding the organization on websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit: A
17. Which sustainability concern is addressed by upcycling?
A. Increased energy consumption
, WGU C954 Information Technology Management - 3/2024
Study online at https://quizlet.com/_ghasl1
B. Decreased energy consumption
C. Increased reuse of electronic waste
D. Decreased reuse of electronic waste: C
18. Which type of sustainable computing infrastructure makes an electrical
system more reliable by adding the ability to remotely monitor, analyze, and
control the transmission of power?
A. Smart grid
B. Virtualized
C. Cloud
D. Utility: A
19. What is an example of a sustainable IT practice?
A. A company installs 500 GB, rather than 1 TB, hard disks on office comput-
ers.
B. A company uses a powerful computer as its backup server to make sure its
business is sustainable if the main server fails.
C. A company signs a contract with a virtualization service provider to host
its disaster recovery.
D. A company asks their employees to bring their laptops to work to enhance
the company's computing power.: C
20. Which type of unified communications system is used to analyze product
cycles and competitive intelligence?
A. Systems analysis
B. Sales analytics
C. Supply chain management
D. Customer analytics: B
21. What is a benefit attributed to the use of unified communications?
A. Customers have direct access to logistics information.
B. Vendors are encouraged to use electronic data interchange (EDI) as a
control technique for reorder.
C. Data is easier to organize and archive.
D. Electronic messages can be sent and received using different forms of
communication.: D
22. Which characteristic of a podcast enable it to be used as a marketing tool?
A. Can resolve questions or problems immediately
Study online at https://quizlet.com/_ghasl1
1. Which data set consumes disk space equal to the change in the data since
it was last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big: B
2. A business wants to allow its employees to communicate online with each
other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email: B
3. An organization wants to calculate its sales by region.
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM): C
4. Which component functions as a computer's working memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD): C
5. What is a secondary storage medium?
A. Read-only memory
B. Cache
C. Magnetic tape
D. Random access memory: C
6. Which type of network should a company use if they want to connect a
group of computers in an office building?
, WGU C954 Information Technology Management - 3/2024
Study online at https://quizlet.com/_ghasl1
A. LAN
B. WAN
C. PAN
D. MAN: A
7. Which network topology uses a central hub to which all devices on the
network are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid: C
8. Which multiuser operating system originated at AT&T's Bell Laboratories?
A. OS X
B. Android
C. Unix
D. Linux: C
9. Which lifecycle stage of ITIL focuses on ensuring that a business's objec-
tives align with those of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO): A
10. Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry: D
11. Which two subcategories are found within the service strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management: AE
, WGU C954 Information Technology Management - 3/2024
Study online at https://quizlet.com/_ghasl1
12. Which IT ethics policy protects a company by outlining the corporate
guidelines or principles governing online communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use: A
13. What is an example of a best practice in an ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches: C
14. Which IT ethical policy is violated when an employee shares information
with non-employees about an impending release of a new software applica-
tion?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management: A
15. Which IT ethics policy requires a user to agree to follow a policy that
indicates requirements for corporate email use, information systems, and the
Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use: D
16. Which IT ethics policy provides guidance to employees about posting
information regarding the organization on websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit: A
17. Which sustainability concern is addressed by upcycling?
A. Increased energy consumption
, WGU C954 Information Technology Management - 3/2024
Study online at https://quizlet.com/_ghasl1
B. Decreased energy consumption
C. Increased reuse of electronic waste
D. Decreased reuse of electronic waste: C
18. Which type of sustainable computing infrastructure makes an electrical
system more reliable by adding the ability to remotely monitor, analyze, and
control the transmission of power?
A. Smart grid
B. Virtualized
C. Cloud
D. Utility: A
19. What is an example of a sustainable IT practice?
A. A company installs 500 GB, rather than 1 TB, hard disks on office comput-
ers.
B. A company uses a powerful computer as its backup server to make sure its
business is sustainable if the main server fails.
C. A company signs a contract with a virtualization service provider to host
its disaster recovery.
D. A company asks their employees to bring their laptops to work to enhance
the company's computing power.: C
20. Which type of unified communications system is used to analyze product
cycles and competitive intelligence?
A. Systems analysis
B. Sales analytics
C. Supply chain management
D. Customer analytics: B
21. What is a benefit attributed to the use of unified communications?
A. Customers have direct access to logistics information.
B. Vendors are encouraged to use electronic data interchange (EDI) as a
control technique for reorder.
C. Data is easier to organize and archive.
D. Electronic messages can be sent and received using different forms of
communication.: D
22. Which characteristic of a podcast enable it to be used as a marketing tool?
A. Can resolve questions or problems immediately
