The Role of Housekeeping in Hotel Operations
Christian Bravo
Enna Ramirez-Lopez
Miami Dade College
, Hotel Divisions and Housekeeping’s Role
Hotels have several main departments that work together to smoothly run the hotel and
keep its guests happy. There are five key departments like front office, housekeeping, food and
beverage, engineering/maintenance and sales and marketing. Other departments like human
resources and accounting activities equally perform very well (educational institute, 2008).
Housekeeping is the most important department for guest experience. Its main task is to
make sure that rooms and public spaces remain clean, comfortable and inviting. Housekeeping
closely works with the front office staff to keep them informed of room availability in order to
accommodate guest check-ins without delay. It can also be integrated with
engineering/maintenance that make the necessary repairs to ensure the rooms are working and
are safe for use. Housekeeping assists the food and beverage department by cleaning food and
dining areas, as well as banquet rooms, creating a positive image of the hotel in the context of
conferences and other events furthermore, sales and marketing depends on housekeeping
employees to ensure that their clients see well-presented rooms. Therefore, the housekeeping
department plays a major part in the overall success of the hotel by working in partnership with
the other departments (Educational Institute, 2008).
The Work Order System Explained
The work order system is the formal means by which the housekeeping can convey repair
needs to the engineering/maintenance department. The workflow is initiated when a housekeeper
reports a maintenance issue such as a broken light or a dripping faucet. A three-part work order
form is completed: one part is kept by the executive housekeeper and two are submitted to
engineering. The second copy the chief engineer keeps and gives the repair task to a
tradesperson. Once the repair is complete it is important to ensure the traditionally completed
Christian Bravo
Enna Ramirez-Lopez
Miami Dade College
, Hotel Divisions and Housekeeping’s Role
Hotels have several main departments that work together to smoothly run the hotel and
keep its guests happy. There are five key departments like front office, housekeeping, food and
beverage, engineering/maintenance and sales and marketing. Other departments like human
resources and accounting activities equally perform very well (educational institute, 2008).
Housekeeping is the most important department for guest experience. Its main task is to
make sure that rooms and public spaces remain clean, comfortable and inviting. Housekeeping
closely works with the front office staff to keep them informed of room availability in order to
accommodate guest check-ins without delay. It can also be integrated with
engineering/maintenance that make the necessary repairs to ensure the rooms are working and
are safe for use. Housekeeping assists the food and beverage department by cleaning food and
dining areas, as well as banquet rooms, creating a positive image of the hotel in the context of
conferences and other events furthermore, sales and marketing depends on housekeeping
employees to ensure that their clients see well-presented rooms. Therefore, the housekeeping
department plays a major part in the overall success of the hotel by working in partnership with
the other departments (Educational Institute, 2008).
The Work Order System Explained
The work order system is the formal means by which the housekeeping can convey repair
needs to the engineering/maintenance department. The workflow is initiated when a housekeeper
reports a maintenance issue such as a broken light or a dripping faucet. A three-part work order
form is completed: one part is kept by the executive housekeeper and two are submitted to
engineering. The second copy the chief engineer keeps and gives the repair task to a
tradesperson. Once the repair is complete it is important to ensure the traditionally completed
