CTA Exam Questions and Answers Solved Correctly Latest Update 2025-2026
all-inclusive resort - Answers a resort that includes lodging, food, entertainment, and many
activities for one price
Benefits - Answers the positive qualities of a travel product, as perceived by the customer
Features - Answers The inherent characteristics of a travel product
5 W's - Answers Who:
What:
When:
Where:
Why:
basic questions beginning with the w's that are often used to pre-qualify clients.
Marketing - Answers All of the activities that drive customers into your agency
Pre-qualifying - Answers process of identifying your clients' needs by asking questions and
listening for key responses
price - Answers actual cost of the vacation
Qualifying - Answers the process of identifying your clients needs by asking thoughtful
questions and listening for key responses
shells - Answers generic brochures that allow you to send a customized message to
prospective clients
Third-party Endorsement - Answers A sanction or approval from a legitimate source other than
the salesperson
trial closing - Answers the strategy of testing your client's readiness to buy
value - Answers the relationship between the price your customers pay and the benefits they
receive
circle trip - Answers A type of routing in which the beginning and ending point of the itinerary is
the same
City sightseeing tour - Answers a narrated sightseeing event that takes place wholly within the
city limits. includes transportation, local guide, fees/admissions to local attractions and meals.
1/2 day to full day
,excursion - Answers A narrated sightseeing event that takes place outside of the city limits
FIT - Answers foreign independent tour- a tour for which the travel professional books all
elements of the tour and designs a unique and individualized itinerary for and independent tour.
Hub and spoke - Answers A type of routing that allows the client to stay in one home base for a
period of time
Itinerary - Answers The logical, interesting and sequential planning of all the elements of a trip-
transportations, accommodations, sightseeing, visits to attractions, meals and so forth
open-jaw - Answers a type of routing in which the arrival and final departure cities are different
tour elements - Answers all components of a tour itinerary, including transportation segments,
accommodations and activites
Accidental Death and Dismemberment - Answers coverage provides cash payment for
accidental loss of life or limb while traveling
Baggage delay - Answers coverage that reimburses for the purchase of essential items such as
toiletries and items needed until baggage is delayed more than a certain number of hours.
Baggage loss - Answers coverage that reimburses the cost of damage to or theft of a rental car.
Emergency Medical Transportation - Answers coverage that pays for transportation ordered by
a doctor to the nearest adequate medical facility. pays up to the policy
Pre-existing condition - Answers a medical condition diagnosed or treated before you join a new
insurance plan
Primary Coverage - Answers coverage that pays 100 percent of cost to the covered benefit
amount. That is, the travel insurance company pays first. There is no need to file with a no other
carrier such as a medical or homeowner's insurance company, airlines and so on. No deductible
or copayment is required.
Travel protection - Answers Insurance coverage and assistance services that safeguard the
consumer before during and the trip.
Trip cancellation/trip interruption - Answers coverage that protects the insured's financial
investment if his or her trip is canceled or interrupted for covered, unforeseen reasons such as a
medical condition, bad weather, unannounced labor disputes, termination of employment, or
financial default.
trip delay - Answers coverage that reimburses up to policy limits each day for reasonable
additional accommodations and travel expenses, such as meals, taxis, and so on, when client is
delayed more than a certain number of hours.
, medical/dental expense - Answers reimburses incurred due to sickness or injury that occurs
while traveling
collision loss/damage insurance - Answers covers the cost of damage to, or thuft of a rental car.
Many credit cards offer secondary coverage.
Acquiring bank - Answers The bank with the relationship with the merchant. The bank acquires-
or accumulates the credit card purchase slips for processions into the payment system.
Address Verification System (AVS) - Answers An additional security feature that indicates that
the person presenting the card also knows personal information about the cardholder, such as
the home hilling address for that card.
Approved to travel list - Answers A list provided by a company detailing the employees who are
approved to travel using the company's payment arrangements.
Auditor's coupon - Answers The last copy of an airline ticket
authorization code - Answers The indication from the credit card company the card is in good
standing and has not been reported stolen and that the amount is not over the credit limit.
Card validation code - Answers A 3 digit security # in italics is imprinted in the signature panel
for MC, VISA, & Disc. AMEX card # is imprinted on the face of the card and contains 4 digits.
When someone is able to give this number, it proves that he or she has the card in hand
Chargeback - Answers an amount that is charged back through the system to the merchant.
Generally, the bank notifies the merchant with a debit memo, which deducts the amount of the
transaction from the merchant's account.
computer reservation system (CRS) - Answers An international computer system through which
travel agents can make airline reservations
credit card association - Answers Associations (such as MasterCard and VIsa) coprising all
member banks (both aquiring and issuing banks) The association authorizes clears and settles
credit card transactions. The association also is responsible for supporting the card trademarks,
including legal, marketing, security, technical, and admin efforts.
credit voucher - Answers a document that reverses a charge made by a client
EMV - Answers a global standard in which credit cards carry computer chips that cut down on
counterfeiting
Fraud - Answers an act or statement that attempts to deceive, trick or cheat
issuing bank - Answers the bank with the relationship with the customer. It "Fronts" money for
purchases immediately back to the acquiring bank and then to the merchant, and subsequently
collects the money from the customer.
all-inclusive resort - Answers a resort that includes lodging, food, entertainment, and many
activities for one price
Benefits - Answers the positive qualities of a travel product, as perceived by the customer
Features - Answers The inherent characteristics of a travel product
5 W's - Answers Who:
What:
When:
Where:
Why:
basic questions beginning with the w's that are often used to pre-qualify clients.
Marketing - Answers All of the activities that drive customers into your agency
Pre-qualifying - Answers process of identifying your clients' needs by asking questions and
listening for key responses
price - Answers actual cost of the vacation
Qualifying - Answers the process of identifying your clients needs by asking thoughtful
questions and listening for key responses
shells - Answers generic brochures that allow you to send a customized message to
prospective clients
Third-party Endorsement - Answers A sanction or approval from a legitimate source other than
the salesperson
trial closing - Answers the strategy of testing your client's readiness to buy
value - Answers the relationship between the price your customers pay and the benefits they
receive
circle trip - Answers A type of routing in which the beginning and ending point of the itinerary is
the same
City sightseeing tour - Answers a narrated sightseeing event that takes place wholly within the
city limits. includes transportation, local guide, fees/admissions to local attractions and meals.
1/2 day to full day
,excursion - Answers A narrated sightseeing event that takes place outside of the city limits
FIT - Answers foreign independent tour- a tour for which the travel professional books all
elements of the tour and designs a unique and individualized itinerary for and independent tour.
Hub and spoke - Answers A type of routing that allows the client to stay in one home base for a
period of time
Itinerary - Answers The logical, interesting and sequential planning of all the elements of a trip-
transportations, accommodations, sightseeing, visits to attractions, meals and so forth
open-jaw - Answers a type of routing in which the arrival and final departure cities are different
tour elements - Answers all components of a tour itinerary, including transportation segments,
accommodations and activites
Accidental Death and Dismemberment - Answers coverage provides cash payment for
accidental loss of life or limb while traveling
Baggage delay - Answers coverage that reimburses for the purchase of essential items such as
toiletries and items needed until baggage is delayed more than a certain number of hours.
Baggage loss - Answers coverage that reimburses the cost of damage to or theft of a rental car.
Emergency Medical Transportation - Answers coverage that pays for transportation ordered by
a doctor to the nearest adequate medical facility. pays up to the policy
Pre-existing condition - Answers a medical condition diagnosed or treated before you join a new
insurance plan
Primary Coverage - Answers coverage that pays 100 percent of cost to the covered benefit
amount. That is, the travel insurance company pays first. There is no need to file with a no other
carrier such as a medical or homeowner's insurance company, airlines and so on. No deductible
or copayment is required.
Travel protection - Answers Insurance coverage and assistance services that safeguard the
consumer before during and the trip.
Trip cancellation/trip interruption - Answers coverage that protects the insured's financial
investment if his or her trip is canceled or interrupted for covered, unforeseen reasons such as a
medical condition, bad weather, unannounced labor disputes, termination of employment, or
financial default.
trip delay - Answers coverage that reimburses up to policy limits each day for reasonable
additional accommodations and travel expenses, such as meals, taxis, and so on, when client is
delayed more than a certain number of hours.
, medical/dental expense - Answers reimburses incurred due to sickness or injury that occurs
while traveling
collision loss/damage insurance - Answers covers the cost of damage to, or thuft of a rental car.
Many credit cards offer secondary coverage.
Acquiring bank - Answers The bank with the relationship with the merchant. The bank acquires-
or accumulates the credit card purchase slips for processions into the payment system.
Address Verification System (AVS) - Answers An additional security feature that indicates that
the person presenting the card also knows personal information about the cardholder, such as
the home hilling address for that card.
Approved to travel list - Answers A list provided by a company detailing the employees who are
approved to travel using the company's payment arrangements.
Auditor's coupon - Answers The last copy of an airline ticket
authorization code - Answers The indication from the credit card company the card is in good
standing and has not been reported stolen and that the amount is not over the credit limit.
Card validation code - Answers A 3 digit security # in italics is imprinted in the signature panel
for MC, VISA, & Disc. AMEX card # is imprinted on the face of the card and contains 4 digits.
When someone is able to give this number, it proves that he or she has the card in hand
Chargeback - Answers an amount that is charged back through the system to the merchant.
Generally, the bank notifies the merchant with a debit memo, which deducts the amount of the
transaction from the merchant's account.
computer reservation system (CRS) - Answers An international computer system through which
travel agents can make airline reservations
credit card association - Answers Associations (such as MasterCard and VIsa) coprising all
member banks (both aquiring and issuing banks) The association authorizes clears and settles
credit card transactions. The association also is responsible for supporting the card trademarks,
including legal, marketing, security, technical, and admin efforts.
credit voucher - Answers a document that reverses a charge made by a client
EMV - Answers a global standard in which credit cards carry computer chips that cut down on
counterfeiting
Fraud - Answers an act or statement that attempts to deceive, trick or cheat
issuing bank - Answers the bank with the relationship with the customer. It "Fronts" money for
purchases immediately back to the acquiring bank and then to the merchant, and subsequently
collects the money from the customer.
