CTA Quizzes Questions Answered Correctly Latest Update 2025-2026
A commitment to ongoing education and training - Answers is a mark of a professional.
Taking mental vacations and exercising regularly are ways of - Answers managing stress
Professionalism implies a commitment to the standards of an occupation and the interests of
the client. - Answers True
Your professional image describes the way you look, not the way you act. - Answers False
A loyal customer asks you to do something unethical. You - Answers offer an alternative
solution.
A professional possesses the necessary knowledge and skills for the job as well as - Answers a
commitment to ethical behavior
If you can manage your time more effectively, you should be able to reduce stress. - Answers
True
Disclosing information that is factually inaccurate is ethical if it closes the sale. - Answers False
Ethically speaking, taking the high road means following the path of least resistance. - Answers
False
A professional code of ethics should - Answers disclose accurate information
Proofreading is required only for itineraries and confirmation letters. - Answers False
The ability to speak well is more important than the ability to write well in the travel business. -
Answers False
Which grammatical rule applies for writing in the travel business? - Answers Write in the active
voice
Most of the basic principles of effective business writing don't apply to email. - Answers False
Before you write any type of business correspondence, you should determine your desired result.
- Answers True
An effective email should have many short paragraphs instead of one long one. - Answers True
Which of the following techniques is recommended for effective business writing? - Answers
Visualize your reader during the planning stages and while you are writing.
Letters and email messages should - Answers be visually appealing to the reader
A business document that presents verifiable facts to assist in decision-making and is sales-
, oriented best describes a - Answers proposal
Writing concisely means - Answers limiting the amount of excess words and redundancies.
Which of the following methods of obtaining customer feedback allows customers to meet and
share their concerns in an informal, unscripted way? - Answers Focus groups
Customers do not want you to admit when a mistake has been made. They simply want the
mistake corrected. - Answers False
Providing quality service for your internal customers is as important as providing it for your
external customers. - Answers True
When handling a customer complaint, the first thing to do is - Answers listen and acknowledge
the customer's problem
Which of the following steps in a problem resolution process should occur after you select a
strategy? - Answers document and follow up
The first step in implementing a customer service orientation in an organization is to - Answers
survey customers about service expectations
Which of the following strategies is least effective when saying no to a customer? - Answers
Citing company policy
Providing quality service is one of the keys to attracting and retaining customers. - Answers
True
Most of the customers who stop doing business with you do so because of price. - Answers
False
Selling creates an opportunity to provide service. - Answers True
An effective travel sales interaction should be focused on closing the sale. - Answers False
A professional travel agent's primary responsibility is making accurate reservations and
processing travel documents. - Answers False
Which of the following would be considered benefits of a business hotel? - Answers In-house
audio and video technical team
Offering a rental car to a customer who just made an air reservation is an example of - Answers
cross-selling
Customer-focused selling depends primarily on your ability to - Answers act as a consultant
Customers usually are more interested in how the travel experience will benefit them than in the
inherent features of the travel products. - Answers True
A commitment to ongoing education and training - Answers is a mark of a professional.
Taking mental vacations and exercising regularly are ways of - Answers managing stress
Professionalism implies a commitment to the standards of an occupation and the interests of
the client. - Answers True
Your professional image describes the way you look, not the way you act. - Answers False
A loyal customer asks you to do something unethical. You - Answers offer an alternative
solution.
A professional possesses the necessary knowledge and skills for the job as well as - Answers a
commitment to ethical behavior
If you can manage your time more effectively, you should be able to reduce stress. - Answers
True
Disclosing information that is factually inaccurate is ethical if it closes the sale. - Answers False
Ethically speaking, taking the high road means following the path of least resistance. - Answers
False
A professional code of ethics should - Answers disclose accurate information
Proofreading is required only for itineraries and confirmation letters. - Answers False
The ability to speak well is more important than the ability to write well in the travel business. -
Answers False
Which grammatical rule applies for writing in the travel business? - Answers Write in the active
voice
Most of the basic principles of effective business writing don't apply to email. - Answers False
Before you write any type of business correspondence, you should determine your desired result.
- Answers True
An effective email should have many short paragraphs instead of one long one. - Answers True
Which of the following techniques is recommended for effective business writing? - Answers
Visualize your reader during the planning stages and while you are writing.
Letters and email messages should - Answers be visually appealing to the reader
A business document that presents verifiable facts to assist in decision-making and is sales-
, oriented best describes a - Answers proposal
Writing concisely means - Answers limiting the amount of excess words and redundancies.
Which of the following methods of obtaining customer feedback allows customers to meet and
share their concerns in an informal, unscripted way? - Answers Focus groups
Customers do not want you to admit when a mistake has been made. They simply want the
mistake corrected. - Answers False
Providing quality service for your internal customers is as important as providing it for your
external customers. - Answers True
When handling a customer complaint, the first thing to do is - Answers listen and acknowledge
the customer's problem
Which of the following steps in a problem resolution process should occur after you select a
strategy? - Answers document and follow up
The first step in implementing a customer service orientation in an organization is to - Answers
survey customers about service expectations
Which of the following strategies is least effective when saying no to a customer? - Answers
Citing company policy
Providing quality service is one of the keys to attracting and retaining customers. - Answers
True
Most of the customers who stop doing business with you do so because of price. - Answers
False
Selling creates an opportunity to provide service. - Answers True
An effective travel sales interaction should be focused on closing the sale. - Answers False
A professional travel agent's primary responsibility is making accurate reservations and
processing travel documents. - Answers False
Which of the following would be considered benefits of a business hotel? - Answers In-house
audio and video technical team
Offering a rental car to a customer who just made an air reservation is an example of - Answers
cross-selling
Customer-focused selling depends primarily on your ability to - Answers act as a consultant
Customers usually are more interested in how the travel experience will benefit them than in the
inherent features of the travel products. - Answers True
