PN LEVEL 1: HEALTHCARE CONSUMER
EXAM WITH CORRECT QUESTIONS
AND ANSWERS 2025
Team - CORRECT-ANSWERSA group of people with different skills and different tasks,
who work together on a common project, service, or goal, with a meshing of functions
and mutual support
Open - CORRECT-ANSWERSAnyone can participate, membership is anyone who wants
to be, ppl can come and go as they please
Closed - CORRECT-ANSWERSDefined membership with expectations for regular
attendance and time commitment. New members must "fit in"
Homogeneous - CORRECT-ANSWERSEach member has something specific in common
with other group members
Heterogeneous - CORRECT-ANSWERSEach member has a diversity of experiences in
problems: ppl vary in age, gender, backgrounds, culture
Purpose - CORRECT-ANSWERSThe reason for having the group; why does it exist?
,Commitment - CORRECT-ANSWERS"Ex. a course assignment group work vs
participation in a group standing up for something you believe it'.
Leadership Style - CORRECT-ANSWERSEx. Democratic, authoritarian, laissez-faire.
Decision Making Methods - CORRECT-ANSWERSDepend on leadership style. Usually
everybody has some way of participating in a democratic process.
Norms - CORRECT-ANSWERS"Just understood" - everyone who's part of the group
knows them, and having them allows the group members to be comfortable and
familiar with how things will work - (unwritten rules) ex. things you say/don't say, body
language, where you sit at a table, etc.
Cohesiveness - CORRECT-ANSWERSa sense of "WE"ness - real bonds between members
and a true commitment to the group.
Authoritarian - CORRECT-ANSWERSTakes full responsibility for group direction /
controls group discussion. "Ex. Donald Trump"
Democratic - CORRECT-ANSWERSActive discussion / shared decision making /
preserving individual autonomy.
,Laissez-faire - CORRECT-ANSWERSDisengaged/minimally emotionally present/less
productive group
Forming - CORRECT-ANSWERSGroup membership introductions, Trust & confidentiality,
Group goals, Leader role, General rules/expectations
Storming - CORRECT-ANSWERSDeeper understanding, Power & control issues arise,
Testing behaviours, Boundaries, communication styles, personal reactions
Norming - CORRECT-ANSWERSMore spontaneous interactions, Sharing of leadership
role among members, Individual goals become aligned with group goals, Group norms
are established
Performing - CORRECT-ANSWERSMost of the group's work towards the goal is done in
this phase, Members feel validated, respected, cared for, Cohesiveness has occurred
Adjourning - CORRECT-ANSWERSTermination phase, Ideally occurs when goals have
been met, Debrief - share feelings about one another, Provide suggestions for future
growth
, Group Think - CORRECT-ANSWERSAKA extreme cohesiveness - phenomenon where
people tend to conform with group decisions to avoid feeling outcast, leading to errors
in decision making.
Task functions - CORRECT-ANSWERSInitiating, Seeking information or opinion, Giving
information or opinion, Clarifying/elaborating, Summarizing, Consensus taking.
Maintenance functions - CORRECT-ANSWERSHarmonizing, Gatekeeping, Encouraging,
Compromising, Setting standards
Non-functional Roles - CORRECT-ANSWERSAggressor= criticizing, arguing with group,
Blocker= instantly rejects ideas, Joker= never takes anything serious, disruptive,
Avoider= whispers, daydreaming, not engaged, Self-confessor= expresses non-related
stuff, usually not on time, Recognition= constantly seeking attention
Value - CORRECT-ANSWERS"a strong personal belief and an ideal that a person or
group (such as nurses) believes to have merit"
Belief - CORRECT-ANSWERSStructure our understanding of reality, True & False, Easier
to verbalize
EXAM WITH CORRECT QUESTIONS
AND ANSWERS 2025
Team - CORRECT-ANSWERSA group of people with different skills and different tasks,
who work together on a common project, service, or goal, with a meshing of functions
and mutual support
Open - CORRECT-ANSWERSAnyone can participate, membership is anyone who wants
to be, ppl can come and go as they please
Closed - CORRECT-ANSWERSDefined membership with expectations for regular
attendance and time commitment. New members must "fit in"
Homogeneous - CORRECT-ANSWERSEach member has something specific in common
with other group members
Heterogeneous - CORRECT-ANSWERSEach member has a diversity of experiences in
problems: ppl vary in age, gender, backgrounds, culture
Purpose - CORRECT-ANSWERSThe reason for having the group; why does it exist?
,Commitment - CORRECT-ANSWERS"Ex. a course assignment group work vs
participation in a group standing up for something you believe it'.
Leadership Style - CORRECT-ANSWERSEx. Democratic, authoritarian, laissez-faire.
Decision Making Methods - CORRECT-ANSWERSDepend on leadership style. Usually
everybody has some way of participating in a democratic process.
Norms - CORRECT-ANSWERS"Just understood" - everyone who's part of the group
knows them, and having them allows the group members to be comfortable and
familiar with how things will work - (unwritten rules) ex. things you say/don't say, body
language, where you sit at a table, etc.
Cohesiveness - CORRECT-ANSWERSa sense of "WE"ness - real bonds between members
and a true commitment to the group.
Authoritarian - CORRECT-ANSWERSTakes full responsibility for group direction /
controls group discussion. "Ex. Donald Trump"
Democratic - CORRECT-ANSWERSActive discussion / shared decision making /
preserving individual autonomy.
,Laissez-faire - CORRECT-ANSWERSDisengaged/minimally emotionally present/less
productive group
Forming - CORRECT-ANSWERSGroup membership introductions, Trust & confidentiality,
Group goals, Leader role, General rules/expectations
Storming - CORRECT-ANSWERSDeeper understanding, Power & control issues arise,
Testing behaviours, Boundaries, communication styles, personal reactions
Norming - CORRECT-ANSWERSMore spontaneous interactions, Sharing of leadership
role among members, Individual goals become aligned with group goals, Group norms
are established
Performing - CORRECT-ANSWERSMost of the group's work towards the goal is done in
this phase, Members feel validated, respected, cared for, Cohesiveness has occurred
Adjourning - CORRECT-ANSWERSTermination phase, Ideally occurs when goals have
been met, Debrief - share feelings about one another, Provide suggestions for future
growth
, Group Think - CORRECT-ANSWERSAKA extreme cohesiveness - phenomenon where
people tend to conform with group decisions to avoid feeling outcast, leading to errors
in decision making.
Task functions - CORRECT-ANSWERSInitiating, Seeking information or opinion, Giving
information or opinion, Clarifying/elaborating, Summarizing, Consensus taking.
Maintenance functions - CORRECT-ANSWERSHarmonizing, Gatekeeping, Encouraging,
Compromising, Setting standards
Non-functional Roles - CORRECT-ANSWERSAggressor= criticizing, arguing with group,
Blocker= instantly rejects ideas, Joker= never takes anything serious, disruptive,
Avoider= whispers, daydreaming, not engaged, Self-confessor= expresses non-related
stuff, usually not on time, Recognition= constantly seeking attention
Value - CORRECT-ANSWERS"a strong personal belief and an ideal that a person or
group (such as nurses) believes to have merit"
Belief - CORRECT-ANSWERSStructure our understanding of reality, True & False, Easier
to verbalize
