MANA 3320 Exam 1 Questions with
Complete Answers
Change Management - ANSWER-systematic way of bringing about & managing both
organizational changes & changes on the individual level
Six Sigma - ANSWER-a process used to translate customer needs into a set of
optimal tasks that are performed in concert w/ one another
Globalization - ANSWER-trend toward opening up foreign markets to international
trade & investment
Managing Change through HR - ANSWER-Formal change management programs
help to keep employees focused on the success of the business
General Agreement on Tariffs & Trade (GATT) - ANSWER-established rules &
guidelines for global commerce bw nations & groups of nations
Corporate Social Responsibility - ANSWER-responsibility of the firm to act in the
best interests of the ppl. & communities affected by its activities; good citizenship
Sustainability - ANSWER-refers to a company's ability to produce a good or service
w/o damaging or depleting a resource
Collaborative Software - ANSWER-- software that allows workers to interface &
share info. w/ one another electronically
- changed how & where ppl. & companies do business
Knowledge Workers - ANSWER-workers whose responsibilities extend beyond the
physical execution of work to include planning, decision-making, and problem-
solving
Human Resources Information System (HRIS) - ANSWER-- a computerized system
that provides current & accurate data for purposes of control & decision-making
- potent weapon for lowering administrative costs, increasing productivity, speeding
up response times, improving decision-making, & tracking a company's talent
- great impact on operational
- relational & transformational in nature
Strategic Planning - ANSWER-procedures for making decisions about the
organization's long-term goals & strategies
Human Resources Planning (HRP) - ANSWER-process of anticipating & making
provision for the movement (flow) of ppl. into, within, & out of an organization.
, Strategic Human Resources Management (SHRM) - ANSWER-- pattern of human
resources developments & activities that enable an organization to achieve its
strategic goals
- strategy formulation
- strategy implementation
Strategy Formulation - ANSWER-- providing input as to what is possible given the
types and numbers of people available
- what is required & necessary in support of human resources?
Strategy Implementation - ANSWER-- making primary resource allocation decisions
about structure, processes, and human resources
- how will the human resources be allocated?
Mission - ANSWER-basic purpose of the organization as well as its scope of
operations
Strategic Vision - ANSWER-- a statement about where the company is going & what
it can become in the future
- clarifies the long-term direction of the company & its strategic intent
Core Values - ANSWER-the strong & enduring beliefs & principles that the company
uses as a foundation for its decisions
Primary EEO Laws & Regulations - ANSWER-- Equal Pay Act of 1963
- Title VII of the Civil Rights Act of 1964
- Age Discrimination in Employment Act of 1967
- Pregnancy Discrimination Act of 1978
- American with Disabilities Act of 1990 (ADA)
- Civil Rights Act of 1991
Equal Opportunity - ANSWER-- employment practices must guarantee equal
opportunity to employees & applicants based on protected class differences
- composition of workforce depends on applicants as long as all groups have equal
opportunity
- applies to private employers w/ more than 15 employees
- defined by a number of laws & court cases
- enforced by the EEOC
- EEOC responds to complaints
Affirmative Action - ANSWER-- employment practices should encourage a workforce
that reflects the gender & racial composition of the local population
- companies should sneak applicants & provide opportunities for underutilized
minorities to guarantee representation in the workforce
- no business is ever required to hire someone not qualified for a job
- applies to gov't contractors, court-ordered employer, & voluntary programs
- NO affirmative action requirements for others
- defined by Executive Order 11246
- written document w/ targets for minority hiring
Complete Answers
Change Management - ANSWER-systematic way of bringing about & managing both
organizational changes & changes on the individual level
Six Sigma - ANSWER-a process used to translate customer needs into a set of
optimal tasks that are performed in concert w/ one another
Globalization - ANSWER-trend toward opening up foreign markets to international
trade & investment
Managing Change through HR - ANSWER-Formal change management programs
help to keep employees focused on the success of the business
General Agreement on Tariffs & Trade (GATT) - ANSWER-established rules &
guidelines for global commerce bw nations & groups of nations
Corporate Social Responsibility - ANSWER-responsibility of the firm to act in the
best interests of the ppl. & communities affected by its activities; good citizenship
Sustainability - ANSWER-refers to a company's ability to produce a good or service
w/o damaging or depleting a resource
Collaborative Software - ANSWER-- software that allows workers to interface &
share info. w/ one another electronically
- changed how & where ppl. & companies do business
Knowledge Workers - ANSWER-workers whose responsibilities extend beyond the
physical execution of work to include planning, decision-making, and problem-
solving
Human Resources Information System (HRIS) - ANSWER-- a computerized system
that provides current & accurate data for purposes of control & decision-making
- potent weapon for lowering administrative costs, increasing productivity, speeding
up response times, improving decision-making, & tracking a company's talent
- great impact on operational
- relational & transformational in nature
Strategic Planning - ANSWER-procedures for making decisions about the
organization's long-term goals & strategies
Human Resources Planning (HRP) - ANSWER-process of anticipating & making
provision for the movement (flow) of ppl. into, within, & out of an organization.
, Strategic Human Resources Management (SHRM) - ANSWER-- pattern of human
resources developments & activities that enable an organization to achieve its
strategic goals
- strategy formulation
- strategy implementation
Strategy Formulation - ANSWER-- providing input as to what is possible given the
types and numbers of people available
- what is required & necessary in support of human resources?
Strategy Implementation - ANSWER-- making primary resource allocation decisions
about structure, processes, and human resources
- how will the human resources be allocated?
Mission - ANSWER-basic purpose of the organization as well as its scope of
operations
Strategic Vision - ANSWER-- a statement about where the company is going & what
it can become in the future
- clarifies the long-term direction of the company & its strategic intent
Core Values - ANSWER-the strong & enduring beliefs & principles that the company
uses as a foundation for its decisions
Primary EEO Laws & Regulations - ANSWER-- Equal Pay Act of 1963
- Title VII of the Civil Rights Act of 1964
- Age Discrimination in Employment Act of 1967
- Pregnancy Discrimination Act of 1978
- American with Disabilities Act of 1990 (ADA)
- Civil Rights Act of 1991
Equal Opportunity - ANSWER-- employment practices must guarantee equal
opportunity to employees & applicants based on protected class differences
- composition of workforce depends on applicants as long as all groups have equal
opportunity
- applies to private employers w/ more than 15 employees
- defined by a number of laws & court cases
- enforced by the EEOC
- EEOC responds to complaints
Affirmative Action - ANSWER-- employment practices should encourage a workforce
that reflects the gender & racial composition of the local population
- companies should sneak applicants & provide opportunities for underutilized
minorities to guarantee representation in the workforce
- no business is ever required to hire someone not qualified for a job
- applies to gov't contractors, court-ordered employer, & voluntary programs
- NO affirmative action requirements for others
- defined by Executive Order 11246
- written document w/ targets for minority hiring
