MANA 3320 Exam 2 Questions with
Complete Answers
what should managers do to support training? - ANSWER-understand the content of
the training
-know how training relates to what you need employees to do
-support employees' use of training when they return to work
-ensure that employees have the equipment and technology to use training
what is on-the-job training - ANSWER-The most common method used for training
non-managerial employees.
Examples: apprenticeship, internship, job rotation
Advantages:
Offers hands-on learning experiences in the actual work situation
High transferability of learning outcomes
Contributing to productivity while being trained
Disadvantages:
Mistakes made during training have real negative impacts on organization
performance and a trainee's career.
Quality varies substantially by trainer
what is simulation training - ANSWER-An excellent training method when: the
information to be mastered is complex, the equipment used on the job is expensive,
and/or the cost of a wrong decision is high.
Examples: Pilot training, disaster response training
Advantages:
Offers hands-on learning experiences in an environment that is designed to mimic
the real work situation
High transferability of learning outcomes
Trainees are not afraid of the impact of wrong decisions.
Disadvantage:
Can be expensive to design a simulator with elements that are identical to those
found in the work environment.
what is computer based training - ANSWER-Computers are often used to provide
training and can come in many types ranging from a CD-ROM to training over the
Internet (E-learning).
Advantages:
Cost-effective
Provides for a high degree of transfer back to the job if a job requires extensive use
of computers
Allows trainees to learn at a comfortable pace
Allows access to training materials from multiple places
Disadvantages:
, Learning outcomes depend on trainees' computer skill levels
May not easily transfer back to job when the real job situation involves important
non-computer-related components (e.g., social interaction). Hence, e-learning is
most effective when combined with other forms of training.
what is team training - ANSWER-Cross-Training helps employees to perform
operations in areas other than their assigned job. It makes current workers more
versatile and can help to add variety to their jobs. Normally this is done on the job by
peer trainers who can be used to provide cross-training.
Coordination Training is used to help teams become more effective. The main types
include content tasks, group processes and training for virtual teams. Content tasks
training is focused on tasks that directly relate to a team's goals (e.g. cost control or
problem solving). Group processes pertain to the way members function as a team
(e.g. how they behave toward one another or how they resolve conflicts).
Team Leader Training helps to develop the skills necessary for team leadership
(such as resolving conflicts, coordinating activities).
what are the 5 indicators of training success - ANSWER-Trainee satisfaction
Return on investment
Performance improvements
Transfer of training
New skills, knowledge
what does transfer of training mean - ANSWER-on-the-job use of knowledge, skills,
and behaviors learned in training.
how do we measure transfer of training - ANSWER-by asking employees three
questions about specific training tasks
1.Do you perform the task?
2. How many times do you perform the task?
3. To what extent do you perform difficult and challenging learned tasks?
what are the reasons for poor transfer of training - ANSWER-1) The organization
does not fully support the training activities in general.
2) The employee's supervisor does not provide opportunities to apply new skills.
3) Lack of transfer can also mean that employees have not learned the course
material. In this case, the organization might offer a refresher course to give trainees
more practice.
4) Another reason for poor transfer of training is that the content of the training may
not be important for the employee's job. This likely results from poor training needs
assessment.
what are the 3 steps in performance appraisal - ANSWER-1. identification
2. measurement
3. management
identification - ANSWER-determines what areas of work the manager should be
examining when measuring performance.
Complete Answers
what should managers do to support training? - ANSWER-understand the content of
the training
-know how training relates to what you need employees to do
-support employees' use of training when they return to work
-ensure that employees have the equipment and technology to use training
what is on-the-job training - ANSWER-The most common method used for training
non-managerial employees.
Examples: apprenticeship, internship, job rotation
Advantages:
Offers hands-on learning experiences in the actual work situation
High transferability of learning outcomes
Contributing to productivity while being trained
Disadvantages:
Mistakes made during training have real negative impacts on organization
performance and a trainee's career.
Quality varies substantially by trainer
what is simulation training - ANSWER-An excellent training method when: the
information to be mastered is complex, the equipment used on the job is expensive,
and/or the cost of a wrong decision is high.
Examples: Pilot training, disaster response training
Advantages:
Offers hands-on learning experiences in an environment that is designed to mimic
the real work situation
High transferability of learning outcomes
Trainees are not afraid of the impact of wrong decisions.
Disadvantage:
Can be expensive to design a simulator with elements that are identical to those
found in the work environment.
what is computer based training - ANSWER-Computers are often used to provide
training and can come in many types ranging from a CD-ROM to training over the
Internet (E-learning).
Advantages:
Cost-effective
Provides for a high degree of transfer back to the job if a job requires extensive use
of computers
Allows trainees to learn at a comfortable pace
Allows access to training materials from multiple places
Disadvantages:
, Learning outcomes depend on trainees' computer skill levels
May not easily transfer back to job when the real job situation involves important
non-computer-related components (e.g., social interaction). Hence, e-learning is
most effective when combined with other forms of training.
what is team training - ANSWER-Cross-Training helps employees to perform
operations in areas other than their assigned job. It makes current workers more
versatile and can help to add variety to their jobs. Normally this is done on the job by
peer trainers who can be used to provide cross-training.
Coordination Training is used to help teams become more effective. The main types
include content tasks, group processes and training for virtual teams. Content tasks
training is focused on tasks that directly relate to a team's goals (e.g. cost control or
problem solving). Group processes pertain to the way members function as a team
(e.g. how they behave toward one another or how they resolve conflicts).
Team Leader Training helps to develop the skills necessary for team leadership
(such as resolving conflicts, coordinating activities).
what are the 5 indicators of training success - ANSWER-Trainee satisfaction
Return on investment
Performance improvements
Transfer of training
New skills, knowledge
what does transfer of training mean - ANSWER-on-the-job use of knowledge, skills,
and behaviors learned in training.
how do we measure transfer of training - ANSWER-by asking employees three
questions about specific training tasks
1.Do you perform the task?
2. How many times do you perform the task?
3. To what extent do you perform difficult and challenging learned tasks?
what are the reasons for poor transfer of training - ANSWER-1) The organization
does not fully support the training activities in general.
2) The employee's supervisor does not provide opportunities to apply new skills.
3) Lack of transfer can also mean that employees have not learned the course
material. In this case, the organization might offer a refresher course to give trainees
more practice.
4) Another reason for poor transfer of training is that the content of the training may
not be important for the employee's job. This likely results from poor training needs
assessment.
what are the 3 steps in performance appraisal - ANSWER-1. identification
2. measurement
3. management
identification - ANSWER-determines what areas of work the manager should be
examining when measuring performance.
