ISTM 630 Final Questions With Complete Solutions
3 process related criteria Correct Answer - time
- cost
- product
a satisfied need is.... Correct Answer no longer a motivator
accountability Correct Answer gives the details about the
person responsible for managing the risk
achievement Correct Answer people with a high need for
achievement like challenging projects with attainable goals and
high feedback
acquiring the team involves: Correct Answer - knowing which
resources are preassigned
- negotiating for best possible resources
- hiring
- new employees
- resources through contracting
- understanding issues with virtual teams
- managing resource availability risk
adjourning Correct Answer The team conducts an assessment
of the year and implements a plan for transitioning roles and
recognizing members' contributions
advantages of communication channels Correct Answer -
cross functional coordination
- comprehensive plan for comm
,- improves team morale
- disseminates requirements and goals
- cornerstone to project success
- stakeholder mgmt
affiliation Correct Answer desire harmonious relationships
and need to feel accepted by others, so managers should try to
create a cooperative work environment for them
amiable Correct Answer - people-directed responsiveness
- ask-directed assertiveness
- oriented towards relationships
- likes to please others
- like security
- responsive and friendly
- wants you to respect and value them
analytical Correct Answer - task directed responsiveness
- ask-directed assertiveness
- tends to think things through
- focuses on facts rather than feelings
- evaluates situation objectively
analyze stakeholders Correct Answer - during project
initiation
- to understand the stakeholder environment and prioritize
management resources
- classified by stakeholders' power, influence, interest and
motivation
,appraisal cost Correct Answer Cost of evaluating processes
and their outputs to ensure quality
ask assertive Correct Answer influence others by asking
questions, allowing them to reach their own conclusions
benefits of six sigma Correct Answer - profitability
- customer requirements
- efficiency and effectiveness
- empower employees
- competitive advantage
- data-based decisions
bid Correct Answer also called a tender or quote, is a
document prepared by sellers providing pricing for standard
items that have been clearly defined by the buyer
broad categories of risk Correct Answer - market risk
- financial risk
- technology risk
- people risk
- structure/process risk
busineess risk Correct Answer risk of a gain or loss
cause and effect diagrams Correct Answer - important to fix a
defect and get to the root cause
- can be used to look backqard and see what contributed to
quality problems AND plan how the work of quality should be
performed
, cause categories of outputs Correct Answer schedule, cost,
quality, scope, resources, customer satisfaction
checksheet (tally sheet) Correct Answer a checklist used to
keep track of data such as quality problems uncovered during
inspections
closing procurement Correct Answer - involves completing
and settling contracts and resolving open items
- project team should: detemrine if all work was completed
correctly and satisfactorily, update records to reflect final
results, archive info for future use, have key stakeholders sign-
off
- contract itself should include requirements for formal
acceptance and closure
colocation Correct Answer An organizational placement
strategy where the project team members are physically located
close to one another in order to improve communication,
working relationships, and productivity.
common reasons for failure in six sigma Correct Answer -
lack of benefit qualification
- lack of management buy-in
- no tangible results
- lack of resources
- seems too complicated
- lack of coaching and skills
communication blockers Correct Answer - noisy surroundings
- distance
3 process related criteria Correct Answer - time
- cost
- product
a satisfied need is.... Correct Answer no longer a motivator
accountability Correct Answer gives the details about the
person responsible for managing the risk
achievement Correct Answer people with a high need for
achievement like challenging projects with attainable goals and
high feedback
acquiring the team involves: Correct Answer - knowing which
resources are preassigned
- negotiating for best possible resources
- hiring
- new employees
- resources through contracting
- understanding issues with virtual teams
- managing resource availability risk
adjourning Correct Answer The team conducts an assessment
of the year and implements a plan for transitioning roles and
recognizing members' contributions
advantages of communication channels Correct Answer -
cross functional coordination
- comprehensive plan for comm
,- improves team morale
- disseminates requirements and goals
- cornerstone to project success
- stakeholder mgmt
affiliation Correct Answer desire harmonious relationships
and need to feel accepted by others, so managers should try to
create a cooperative work environment for them
amiable Correct Answer - people-directed responsiveness
- ask-directed assertiveness
- oriented towards relationships
- likes to please others
- like security
- responsive and friendly
- wants you to respect and value them
analytical Correct Answer - task directed responsiveness
- ask-directed assertiveness
- tends to think things through
- focuses on facts rather than feelings
- evaluates situation objectively
analyze stakeholders Correct Answer - during project
initiation
- to understand the stakeholder environment and prioritize
management resources
- classified by stakeholders' power, influence, interest and
motivation
,appraisal cost Correct Answer Cost of evaluating processes
and their outputs to ensure quality
ask assertive Correct Answer influence others by asking
questions, allowing them to reach their own conclusions
benefits of six sigma Correct Answer - profitability
- customer requirements
- efficiency and effectiveness
- empower employees
- competitive advantage
- data-based decisions
bid Correct Answer also called a tender or quote, is a
document prepared by sellers providing pricing for standard
items that have been clearly defined by the buyer
broad categories of risk Correct Answer - market risk
- financial risk
- technology risk
- people risk
- structure/process risk
busineess risk Correct Answer risk of a gain or loss
cause and effect diagrams Correct Answer - important to fix a
defect and get to the root cause
- can be used to look backqard and see what contributed to
quality problems AND plan how the work of quality should be
performed
, cause categories of outputs Correct Answer schedule, cost,
quality, scope, resources, customer satisfaction
checksheet (tally sheet) Correct Answer a checklist used to
keep track of data such as quality problems uncovered during
inspections
closing procurement Correct Answer - involves completing
and settling contracts and resolving open items
- project team should: detemrine if all work was completed
correctly and satisfactorily, update records to reflect final
results, archive info for future use, have key stakeholders sign-
off
- contract itself should include requirements for formal
acceptance and closure
colocation Correct Answer An organizational placement
strategy where the project team members are physically located
close to one another in order to improve communication,
working relationships, and productivity.
common reasons for failure in six sigma Correct Answer -
lack of benefit qualification
- lack of management buy-in
- no tangible results
- lack of resources
- seems too complicated
- lack of coaching and skills
communication blockers Correct Answer - noisy surroundings
- distance
