1
WGU D469
WGU D469 Final Exam Quality, Continuous
Improvement, and Lean Six Sigma |
Questions & Answers| Grade A | 100%
Correct | (NEW 2025/ 2026)
Which approach does a firm use when it buys raw materials from suppliers
in various locations, manufactures consumer products in Asia, and then
ships the finished products to its distribution centers in the United States? -
ANS ✓Global supply chain
A company develops a product that is highly tailored to meet certain
customer needs.
How has the quality of design for the selected product been applied? - ANS
✓The product has specific characteristics designed into it.
An investment bank wants to launch a new financial service for a specific
income group using the standard service design process.
What is the expected deliverable of the service specification stage? - ANS
✓Defining the design requirements of the financial service
To improve quality standards, a manufacturing unit uses a statistical
process control chart with one standard deviation control limit to track the
vibration levels of a factory machine.
WGU D469
, 2
WGU D469
What is a characteristic of this control chart? - ANS ✓It will be sensitive to
small changes in machine vibration.
A supplier for an automobile company uses quality-at-source principles and
methods across its value chain.
How will this impact the company? - ANS ✓Just-in-time deliveries can be
planned.
An information technology firm wants to launch a new service using the
standard service design process. The firm has defined the performance
benefits and performance requirements of the new service.
What should the firm focus on? - ANS ✓Service delivery
A logistics service provider wants to plot and track its on-time shipments to
improve customer service using a statistical control chart. The average on-
time performance is 99.9 percent, and the chart should cover 68 percent of
occurrence probability within the control limits.
Which standard deviation should be used in the chart? - ANS ✓1
An insurance company wants to launch a new service for its customers
using service quality standards. This service will be managed by its field
sales force.
Which service characteristic should be considered in the design process? -
ANS ✓It must enable decentralized decisions.
WGU D469
WGU D469
WGU D469 Final Exam Quality, Continuous
Improvement, and Lean Six Sigma |
Questions & Answers| Grade A | 100%
Correct | (NEW 2025/ 2026)
Which approach does a firm use when it buys raw materials from suppliers
in various locations, manufactures consumer products in Asia, and then
ships the finished products to its distribution centers in the United States? -
ANS ✓Global supply chain
A company develops a product that is highly tailored to meet certain
customer needs.
How has the quality of design for the selected product been applied? - ANS
✓The product has specific characteristics designed into it.
An investment bank wants to launch a new financial service for a specific
income group using the standard service design process.
What is the expected deliverable of the service specification stage? - ANS
✓Defining the design requirements of the financial service
To improve quality standards, a manufacturing unit uses a statistical
process control chart with one standard deviation control limit to track the
vibration levels of a factory machine.
WGU D469
, 2
WGU D469
What is a characteristic of this control chart? - ANS ✓It will be sensitive to
small changes in machine vibration.
A supplier for an automobile company uses quality-at-source principles and
methods across its value chain.
How will this impact the company? - ANS ✓Just-in-time deliveries can be
planned.
An information technology firm wants to launch a new service using the
standard service design process. The firm has defined the performance
benefits and performance requirements of the new service.
What should the firm focus on? - ANS ✓Service delivery
A logistics service provider wants to plot and track its on-time shipments to
improve customer service using a statistical control chart. The average on-
time performance is 99.9 percent, and the chart should cover 68 percent of
occurrence probability within the control limits.
Which standard deviation should be used in the chart? - ANS ✓1
An insurance company wants to launch a new service for its customers
using service quality standards. This service will be managed by its field
sales force.
Which service characteristic should be considered in the design process? -
ANS ✓It must enable decentralized decisions.
WGU D469
