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Front office Operations

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Front office operations notes valid for first year student of hotel management.

Institution
Course

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Classification of Hotels Based on Stars
 Department of Tourism, Government of India classifies hotels under the
star system in our country. There is a committee known as the Hotels and
Restaurants Approval and Classification Committee (HRACC) which is
headed by D.G. Tourism. It comprises representatives from the Hotel
Industry, the Travel Agents Association of India, the Department of
Tourism Ministry & and the Principal of the Regional Institute of Hotel
Management.

 In the Star* Rating, 1(Star*) is the min rating and 5(Star*) deluxe is the
maximum. Rating. 5(Star*) deluxe is considered to be equivalent to 1st
Class hotel by international standards.

 Once the hotel gets standard classification from HRACC (Hotel Restaurant
Approval & Classification Committee) they become eligible for various
benefits and relief from the Government of India.


Classification of Hotels Based on Clientele & Location
 A hotel may target many markets and can be classified according to the
market or Clientele and Location they attempt to attract and serve. The
most common types of properties based on these criteria include:-
 Commercial: - Commercial hotels are situated in the heart of the city. Mostly
businessmen or commercial executives patronize these hotels. Guest facilities at these
hotels are – complimentary newspaper, color TV with cable, Email, fax connection, car
rental, airport pick up, coffee shop, bar, specialty restaurant, swimming pool, health

, club, room service, concierge, business center, conference room, etc. length of stay in
these hotels are from one day to few days.


 Airport: - These hotels are situated near the airport and are frequented by
businessmen, airline passengers, layover passengers, crew members, etc. The facilities
provided that airport pick up is provided from the hotel to the airport and vice versa.
The length of stay in these hotels is from a few hours to a few days.

 Residential: - These hotels provide long-term or permanent accommodation. Advance
rent is collected while other charges are billed weekly. There may be a restaurant
serving all types of cuisine and there will be laundry service. These hotels normally work
on the European plan.

 Resort: - A resort may be located in the mountains, on an island, or in some other
location away from crowded areas. Most of the resort hotels provide extensive food and
beverage, valet, and room service for vacationers. These hotels also provide special
activities such as golf, tennis, horseback riding, nature hikes, sailing, skiing, swimming,
and dancing, etc. resorts also try to be a destination within a destination by providing a
wide range of services, facilities, and activities giving guests with many choices. A more
leisurely, relaxed atmosphere distinguishes most resort hotels from their commercial
counterparts. The length of stay is for one week or more.



 Timeshare: - Timeshare hotels are referred to as vacation ownership hotels. The
concept is that for a set period which may be one week or more in a year, the person
gets the right to enjoy the stay and other facilities and services in an apartment are any
other type of lodging in a tourist complex. The fee usually covers services such as
cleaning and maintenance of apartments and public areas, electricity, gas, water, etc.
Avalon resorts. Sterling Resort, Mahindra Holding, etc. are the few time-share hotels in
India.

 Bed and breakfast: - These hotels are houses with a few rooms converted to the
guest rooms. The owner lives on the premises and is responsible for looking after the
guest, in these hotels only breakfast is served and meeting rooms, laundry, lunch and
diner, and recreational facilities are offered in these hotels, however, some hotels do
offer limited food service.



 Casino: - Hotels with gambling facilities are casino hotels. Although the guest rooms
and F&B operations may be quite luxurious, their function is secondary and supportive

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Course

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Uploaded on
September 4, 2025
Number of pages
7
Written in
2025/2026
Type
Class notes
Professor(s)
Deepak yadav
Contains
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