Dynamics of Healthcare in Society - Final
Rutgers EXAM 2025 QUESTIONS AND
ANSWERS
Active listening requires fully concentrating on the speaker and paying attention to -
ANS non-verbal cues
When patients or colleagues ask for more information or detail, they are seeking -
ANS clarification
In a conversation, if you restate what a speaker has said using your own words you are -
ANS paraphrasing
reflecting is the process of using _____________ statements to repeat back what a person has
said to ensure that the message is understood - ANS open ended statements
Briefly reviewing the main points of information that was previously stated or communicated is
part of which process? - ANS summarizing
Good verbal communication consists of speaking respectfully, clearly, and avoiding which type
of language? - ANS highly technical
three common modes of communication: - ANS verbal, nonverbal, written
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, speech, sight, and touch are... - ANS channels of communication
tone of a speaker's voice can determine how his or her message is - ANS perceived
important or sensitive healthcare information is best communicated to a patient through which
means? - ANS in person or by phone
in American culture, making eye contact as you speak is seen as a sign of - ANS interest,
truthfulness, and confidence
A person's sense of appropriate space may differ based on what factors? - ANS cultural
background and gender
before touching a patient as part of a medical exam or procedure what should you do first? -
ANS clearly explain the exam or procedure
patient education involves... - ANS - helping a patient accept a diagnosis
- assisting patients in understanding their diagnosis
- providing guidance on medications or of a course of treatment
Why are accuracy and proper spelling and grammar extremely important in written medical
communications? - ANS errors can result in injury or harm to patients and/or pose a risk of
legal action
Medical charts, laboratory reports, and patient instructions are examples of which type of
communication? - ANS written
When members of a minority group learn the cultural practices of the dominant group, they
2
have undergone: - ANS cultural assimilation
Page
@COPYRIGHT BRAINBARTER 2025/2026
Rutgers EXAM 2025 QUESTIONS AND
ANSWERS
Active listening requires fully concentrating on the speaker and paying attention to -
ANS non-verbal cues
When patients or colleagues ask for more information or detail, they are seeking -
ANS clarification
In a conversation, if you restate what a speaker has said using your own words you are -
ANS paraphrasing
reflecting is the process of using _____________ statements to repeat back what a person has
said to ensure that the message is understood - ANS open ended statements
Briefly reviewing the main points of information that was previously stated or communicated is
part of which process? - ANS summarizing
Good verbal communication consists of speaking respectfully, clearly, and avoiding which type
of language? - ANS highly technical
three common modes of communication: - ANS verbal, nonverbal, written
1
Page
@COPYRIGHT BRAINBARTER 2025/2026
, speech, sight, and touch are... - ANS channels of communication
tone of a speaker's voice can determine how his or her message is - ANS perceived
important or sensitive healthcare information is best communicated to a patient through which
means? - ANS in person or by phone
in American culture, making eye contact as you speak is seen as a sign of - ANS interest,
truthfulness, and confidence
A person's sense of appropriate space may differ based on what factors? - ANS cultural
background and gender
before touching a patient as part of a medical exam or procedure what should you do first? -
ANS clearly explain the exam or procedure
patient education involves... - ANS - helping a patient accept a diagnosis
- assisting patients in understanding their diagnosis
- providing guidance on medications or of a course of treatment
Why are accuracy and proper spelling and grammar extremely important in written medical
communications? - ANS errors can result in injury or harm to patients and/or pose a risk of
legal action
Medical charts, laboratory reports, and patient instructions are examples of which type of
communication? - ANS written
When members of a minority group learn the cultural practices of the dominant group, they
2
have undergone: - ANS cultural assimilation
Page
@COPYRIGHT BRAINBARTER 2025/2026
