MAR 3203 Exam 3 UCF Questions With Correct Answers
Prevention cost - ✔✔incurred to prevent or avoid quality problems; design, implementation,
maintenance
Examples of prevention costs - ✔✔product or service requirements, quality planning, quality
assurance, training
Appraisal costs - ✔✔associated with measuring and monitoring activities related to quality;
suppliers & customers evaluation of purchased materials, processes, products and services
Examples of appraisal costs - ✔✔verification, quality audits, supplier rating, cost to maintain
instruments and equipment
internal failure costs - ✔✔incurred to remedy defects discovered before the product or service
is delivered to the customer
examples of internal failure costs - ✔✔wastes, scrap, rework or rectification, downgrading
external failure cost - ✔✔incurred to remedy defects discovered by the customers
examples of external failure costs - ✔✔repairs and servicing, warranty claims, complaints,
returns, product liability costs
Define quality - ✔✔the totality of features and characteristics of a product or service that bears
on its ability to satisfy stated or implied needs
Quality is based off of 3 things: - ✔✔User based - better performance, more features
Manufacturing based - conformance to standards, making it right the first time
, Product based - specific and measurable attributes
Implications of quality - ✔✔companys reputation, product liability, global implications
Total Quality Management (TQM) - ✔✔a management philosophy that focuses on satisfying
customers through empowering employees to be an active part of continuous quality
improvement
Taguchi Concepts - ✔✔Quality robustness
Quality loss function
Target-oriented quality
Shewhart's PDCA Model - ✔✔1. Plan
2. Do
3. Check
4. Act
repeat
TQM Tools for Generating Ideas - ✔✔check sheet
scatter diagram
cause and effect diagram
TQM Tools for Organizing Data - ✔✔Pareto chart, flowcharts
TQM Tools for Identifying Problems - ✔✔histogram, statistical process control chart
TQM in Services - ✔✔- Service quality is more difficult to measure than the quality of goods
Prevention cost - ✔✔incurred to prevent or avoid quality problems; design, implementation,
maintenance
Examples of prevention costs - ✔✔product or service requirements, quality planning, quality
assurance, training
Appraisal costs - ✔✔associated with measuring and monitoring activities related to quality;
suppliers & customers evaluation of purchased materials, processes, products and services
Examples of appraisal costs - ✔✔verification, quality audits, supplier rating, cost to maintain
instruments and equipment
internal failure costs - ✔✔incurred to remedy defects discovered before the product or service
is delivered to the customer
examples of internal failure costs - ✔✔wastes, scrap, rework or rectification, downgrading
external failure cost - ✔✔incurred to remedy defects discovered by the customers
examples of external failure costs - ✔✔repairs and servicing, warranty claims, complaints,
returns, product liability costs
Define quality - ✔✔the totality of features and characteristics of a product or service that bears
on its ability to satisfy stated or implied needs
Quality is based off of 3 things: - ✔✔User based - better performance, more features
Manufacturing based - conformance to standards, making it right the first time
, Product based - specific and measurable attributes
Implications of quality - ✔✔companys reputation, product liability, global implications
Total Quality Management (TQM) - ✔✔a management philosophy that focuses on satisfying
customers through empowering employees to be an active part of continuous quality
improvement
Taguchi Concepts - ✔✔Quality robustness
Quality loss function
Target-oriented quality
Shewhart's PDCA Model - ✔✔1. Plan
2. Do
3. Check
4. Act
repeat
TQM Tools for Generating Ideas - ✔✔check sheet
scatter diagram
cause and effect diagram
TQM Tools for Organizing Data - ✔✔Pareto chart, flowcharts
TQM Tools for Identifying Problems - ✔✔histogram, statistical process control chart
TQM in Services - ✔✔- Service quality is more difficult to measure than the quality of goods
