BPM Exam 1 Questions and
Answers15
Types of pool - - ANSWERS -A white-box pool: How things are done internally within the
organization is displayed.
A black-box pool: How things are done internally within the organization is unspecified.
Readability deteriorates quickly when - ANSWERS -Model is too complicated
Solution: - ANSWERS -Hide internal steps as sub-processes within parent process
In order to identify the progress (or state) of a particular instance... - ANSWERS -a digital token
is created.
Events - ANSWERS -are things that happen atomically
A task - ANSWERS -is a unit of work that takes time to get done.
Business Process - ANSWERS -a collection of inter-related events, activities, and decision points
that involve a number of actors and objects, and that collectively lead to an outcome that is of
value to at least one customer.
Event - ANSWERS -something that happens atomically, with no duration.
E.g., "An online application is received at Admission."
Activity - ANSWERS -a series of tasks triggered by the event
, Task - ANSWERS -a single unit of work.
E.g., "Verify that the application is completed."
Decision points - ANSWERS -a point when the actor must make a judgment
E.g., "Is the applicant's GPA > 2.5?"
Actor - ANSWERS -Could be humans, organizations, or computer software that acts to perform
tasks
Object - ANSWERS -Refers to the resources used in the process Physical: e.g., equipment, course
catalog, Informational: e.g., electronic records
Outcome - ANSWERS -Output of the process.
Key question: "Does it add value?"
Positive outcomes: a student enrolls successfully Negative outcomes: a student abandons the
form
Customer - ANSWERS -Refers to whoever consumes the output of the process
External vs. Internal
Procure-to-Pay - ANSWERS -Something needs to be purchased or rented
- ANSWERS -"How much does it cost to remove this tree?"
Issue-to-Resolution - ANSWERS -Begins with a compliant or a claim
Answers15
Types of pool - - ANSWERS -A white-box pool: How things are done internally within the
organization is displayed.
A black-box pool: How things are done internally within the organization is unspecified.
Readability deteriorates quickly when - ANSWERS -Model is too complicated
Solution: - ANSWERS -Hide internal steps as sub-processes within parent process
In order to identify the progress (or state) of a particular instance... - ANSWERS -a digital token
is created.
Events - ANSWERS -are things that happen atomically
A task - ANSWERS -is a unit of work that takes time to get done.
Business Process - ANSWERS -a collection of inter-related events, activities, and decision points
that involve a number of actors and objects, and that collectively lead to an outcome that is of
value to at least one customer.
Event - ANSWERS -something that happens atomically, with no duration.
E.g., "An online application is received at Admission."
Activity - ANSWERS -a series of tasks triggered by the event
, Task - ANSWERS -a single unit of work.
E.g., "Verify that the application is completed."
Decision points - ANSWERS -a point when the actor must make a judgment
E.g., "Is the applicant's GPA > 2.5?"
Actor - ANSWERS -Could be humans, organizations, or computer software that acts to perform
tasks
Object - ANSWERS -Refers to the resources used in the process Physical: e.g., equipment, course
catalog, Informational: e.g., electronic records
Outcome - ANSWERS -Output of the process.
Key question: "Does it add value?"
Positive outcomes: a student enrolls successfully Negative outcomes: a student abandons the
form
Customer - ANSWERS -Refers to whoever consumes the output of the process
External vs. Internal
Procure-to-Pay - ANSWERS -Something needs to be purchased or rented
- ANSWERS -"How much does it cost to remove this tree?"
Issue-to-Resolution - ANSWERS -Begins with a compliant or a claim
