QMB 2100 FINAL EXAM QUESTIONS
WITH 100% CORRECT ANSWERS
When working w/ control charts, collect data using ______ - Answer-rational subgroups
strategy
Data collected within a sample have a good chance of being ___ - Answer-similar
Data collected from different samples have a greater chance of being ___ - Answer-
different
What are the eight dimensions of quality? - Answer-performance, features, reliability,
conformance, durability, serviceability, aesthetics, other perceptions
The primary operating characteristics of a product - Answer-performance
Things that supplement the products basic functions - Answer-features
Reflects the probability that the product will operate properly at any given time - Answer-
reliability
Create a ___ for data collected - Answer-control chart
Conduct a ____ of the chart(s) to identify special causes of variation in the data -
Answer-pattern analysis
____ the special causes of variation identified in the chart(s) - Answer-remove
____ to identify when new special causes of variation arise - Answer-continue charting
How the product appeals to one or more of the five senses - Answer-aesthetics
How people feel about the product's advertising, reputation, etc. - Answer-other
perceptions
Process: a series of actions or operations that ______ to outputs - Answer-change
inputs
Process: a series of actions or operations that ____ to an input - Answer-add value
WITH 100% CORRECT ANSWERS
When working w/ control charts, collect data using ______ - Answer-rational subgroups
strategy
Data collected within a sample have a good chance of being ___ - Answer-similar
Data collected from different samples have a greater chance of being ___ - Answer-
different
What are the eight dimensions of quality? - Answer-performance, features, reliability,
conformance, durability, serviceability, aesthetics, other perceptions
The primary operating characteristics of a product - Answer-performance
Things that supplement the products basic functions - Answer-features
Reflects the probability that the product will operate properly at any given time - Answer-
reliability
Create a ___ for data collected - Answer-control chart
Conduct a ____ of the chart(s) to identify special causes of variation in the data -
Answer-pattern analysis
____ the special causes of variation identified in the chart(s) - Answer-remove
____ to identify when new special causes of variation arise - Answer-continue charting
How the product appeals to one or more of the five senses - Answer-aesthetics
How people feel about the product's advertising, reputation, etc. - Answer-other
perceptions
Process: a series of actions or operations that ______ to outputs - Answer-change
inputs
Process: a series of actions or operations that ____ to an input - Answer-add value
