IHOP SERVER TEST | QUESTIONS AND ANSWERS | VERIFIED
ANSWERS (100% CORRECT) | LATEST EXAM UPDATE
what is the platinum rule of guest service - CORRECT ANSWER - treat guests as
they want to be treated
surveys reveal that guests have three basic expectations about the way want to be
treated in our restaurant. - CORRECT ANSWER - be there for me, listen to me,
treat me nicely
in general there are three type of guest - CORRECT ANSWER - fast friendly
exact
when giving their order a guest tells you id like a cheese burger well done tomato
on the side bun toasted with no butter and fries extra crispy this guest is -
CORRECT ANSWER - exact
when seating a guest the guest strikes up a conversation with the hostess about how
many years they have been coming to this ihop and all the great memories they
have here. the guest is - CORRECT ANSWER - friendly
while waiting in the lobby to be seated a guest repeatedly asks when their table will
be ready this guest is - CORRECT ANSWER - fast
define the last process for resolving a guest concern - CORRECT ANSWER -
listen apologize solve thank
, what is the best way to ensure your voice comes out across the telephone as warm
and energetic - CORRECT ANSWER - smile when talking
which statement best describes the greeting you should give when answering the
phone - CORRECT ANSWER - good morning thank you for calling ihop on
central this is ashley how may help you
based on what you've learned, which statement about our guests is most true -
CORRECT ANSWER - our guests care most about being treated with warm and
friendly service that meets their needs
what is the proper procedure for washing your hands - CORRECT ANSWER -
turn on water to as hot as u can handle apply soap lather hands and wrists up to
elbows for 20 seconds rinse dry with hand dryer or single use disposable paper
towel and shut off water with towel
why is it important to be in proper uniform - CORRECT ANSWER - appearance
safety and sanitation safety and sanitation are our biggest priority how the guest
sees me reflects on the restaurant and what our standards our
what are the guest's choices of accompaniment for all omelettes(except simple and
fit) - CORRECT ANSWER - 3 buttermilk pancakes, hash browns toast seasonal
mixed fruit or 3 flavored pancakes
how many pancakes are served witht rooty tooty fresh and fruity pancakes -
CORRECT ANSWER - 4 pancakes
ANSWERS (100% CORRECT) | LATEST EXAM UPDATE
what is the platinum rule of guest service - CORRECT ANSWER - treat guests as
they want to be treated
surveys reveal that guests have three basic expectations about the way want to be
treated in our restaurant. - CORRECT ANSWER - be there for me, listen to me,
treat me nicely
in general there are three type of guest - CORRECT ANSWER - fast friendly
exact
when giving their order a guest tells you id like a cheese burger well done tomato
on the side bun toasted with no butter and fries extra crispy this guest is -
CORRECT ANSWER - exact
when seating a guest the guest strikes up a conversation with the hostess about how
many years they have been coming to this ihop and all the great memories they
have here. the guest is - CORRECT ANSWER - friendly
while waiting in the lobby to be seated a guest repeatedly asks when their table will
be ready this guest is - CORRECT ANSWER - fast
define the last process for resolving a guest concern - CORRECT ANSWER -
listen apologize solve thank
, what is the best way to ensure your voice comes out across the telephone as warm
and energetic - CORRECT ANSWER - smile when talking
which statement best describes the greeting you should give when answering the
phone - CORRECT ANSWER - good morning thank you for calling ihop on
central this is ashley how may help you
based on what you've learned, which statement about our guests is most true -
CORRECT ANSWER - our guests care most about being treated with warm and
friendly service that meets their needs
what is the proper procedure for washing your hands - CORRECT ANSWER -
turn on water to as hot as u can handle apply soap lather hands and wrists up to
elbows for 20 seconds rinse dry with hand dryer or single use disposable paper
towel and shut off water with towel
why is it important to be in proper uniform - CORRECT ANSWER - appearance
safety and sanitation safety and sanitation are our biggest priority how the guest
sees me reflects on the restaurant and what our standards our
what are the guest's choices of accompaniment for all omelettes(except simple and
fit) - CORRECT ANSWER - 3 buttermilk pancakes, hash browns toast seasonal
mixed fruit or 3 flavored pancakes
how many pancakes are served witht rooty tooty fresh and fruity pancakes -
CORRECT ANSWER - 4 pancakes
