ISO 9001 Test -Questions with Actual Solutions
ISO 9001 is a standard that defines the technical details for process control, e.g., what kind
of measuring devices should be used in the production process. T/F?
False
Why is the Planning section described before the Operation section in the standard?
-The sequence doesn't have any meaning
-It is logical that way
-In order to have efficient operations, you need to plan them ahead
In order to have efficient operations, you need to plan them ahead
The seven quality management principles were chosen because they can be used to enhance
company image and improve marketing operations. T/F?
False
A Quality Management System, or QMS, is a systematic approach for improving the profit
of the company. T/F?
False
The Plan phase includes activities such as understanding the context of the organization,
defining the scope, and defining the quality policy. T/F?
True
Improvement of customer satisfaction is one of the main benefits of implementing ISO
9001? T/F?
,True
Which of the following statements is a QMS scope?
-The Quality Management System (QMS) applies to the production and / or service
provision processes
-Company X has implemented ISO 9001 and ISO 14001
-The Quality Management System (QMS) applies to the provision of products and services,
outsourcing of vehicle maintenance, operating from the offices in London and Edinburgh
- The QMS has identified all the requirements of the interested parties and monitors
compliance with them
The Quality Management System (QMS) applies to the provision of products and services,
outsourcing of vehicle maintenance, operating from the offices in London and Edinburgh
ISO 9001 requires the identification of interested parties significant for the Quality
Management System, and for such parties to be documented. T/F?
False
When reviewing requirements for products and service, the organization must consider
only the requirements stated by the customer. T/F?
False
Companies that have implemented ISO 9001 are not allowed to outsource critical
operations, because that can have a negative impact on customer satisfaction. T/F?
False
, Controlled conditions for production and service provision means that the top management
will regularly inspect the production and service provision process. T/F?
False
A nonconformity can only occur in the production and service provision process, and it
only refers to the product or service that doesn't conform to the requirements. T/F?
False
Defining criteria for processes means prescribing how the processes are executed. T/F?
True
All the requirements regarding the product and service must be confirmed by the customer
before the organization accepts the order or contract. T/F?
False
ISO 9001 requires the Quality Assurance Manager to be responsible for monitoring and
measuring of the QMS. T/F?
False
The main purpose of the internal audit is to help identify problems in the company, and to
identify who is responsible for those problems in order to initiate appropriate disciplinary
actions. T/F?
False
The purpose of the management review is to evaluate the results of the measurements and
analysis and make crucial decisions. T/F?
ISO 9001 is a standard that defines the technical details for process control, e.g., what kind
of measuring devices should be used in the production process. T/F?
False
Why is the Planning section described before the Operation section in the standard?
-The sequence doesn't have any meaning
-It is logical that way
-In order to have efficient operations, you need to plan them ahead
In order to have efficient operations, you need to plan them ahead
The seven quality management principles were chosen because they can be used to enhance
company image and improve marketing operations. T/F?
False
A Quality Management System, or QMS, is a systematic approach for improving the profit
of the company. T/F?
False
The Plan phase includes activities such as understanding the context of the organization,
defining the scope, and defining the quality policy. T/F?
True
Improvement of customer satisfaction is one of the main benefits of implementing ISO
9001? T/F?
,True
Which of the following statements is a QMS scope?
-The Quality Management System (QMS) applies to the production and / or service
provision processes
-Company X has implemented ISO 9001 and ISO 14001
-The Quality Management System (QMS) applies to the provision of products and services,
outsourcing of vehicle maintenance, operating from the offices in London and Edinburgh
- The QMS has identified all the requirements of the interested parties and monitors
compliance with them
The Quality Management System (QMS) applies to the provision of products and services,
outsourcing of vehicle maintenance, operating from the offices in London and Edinburgh
ISO 9001 requires the identification of interested parties significant for the Quality
Management System, and for such parties to be documented. T/F?
False
When reviewing requirements for products and service, the organization must consider
only the requirements stated by the customer. T/F?
False
Companies that have implemented ISO 9001 are not allowed to outsource critical
operations, because that can have a negative impact on customer satisfaction. T/F?
False
, Controlled conditions for production and service provision means that the top management
will regularly inspect the production and service provision process. T/F?
False
A nonconformity can only occur in the production and service provision process, and it
only refers to the product or service that doesn't conform to the requirements. T/F?
False
Defining criteria for processes means prescribing how the processes are executed. T/F?
True
All the requirements regarding the product and service must be confirmed by the customer
before the organization accepts the order or contract. T/F?
False
ISO 9001 requires the Quality Assurance Manager to be responsible for monitoring and
measuring of the QMS. T/F?
False
The main purpose of the internal audit is to help identify problems in the company, and to
identify who is responsible for those problems in order to initiate appropriate disciplinary
actions. T/F?
False
The purpose of the management review is to evaluate the results of the measurements and
analysis and make crucial decisions. T/F?
