ICCE 1 - Administering the CIC System
2025/2026 Exam Questions and Verified
Answers | Already Graded A+
Interaction Connect - 🧠 ANSWER ✔✔A browser-based interaction
manager that includes directories with contact and status information.
Interaction Attendant - 🧠 ANSWER ✔✔This application provides the user
with many tools to build custom call flows based on their business needs.
Interaction Administrator (IA) - 🧠 ANSWER ✔✔A graphical interface that
allows the system administrator to configure virtually every aspect of CIC,
from the SIP lines used by the system to the appearance and security
levels of each individual user's Interaction Connect.
Interaction Center Business Manager (IC Business Manager or ICBM) - 🧠
ANSWER ✔✔A user interface for easy access to the features of various
,modules such as Interaction Recorder, Interaction Feedback, and
Interaction Supervisor.
Interaction Designer (ID) - 🧠 ANSWER ✔✔A graphical tool for creating and
modifying handlers.
Interaction Analyzer - 🧠 ANSWER ✔✔Allows for fully integrated speech
analytics that inform supervisors and agents in real time of interaction
scores and spotted keywords and phrases.
Interaction Dialer - 🧠 ANSWER ✔✔Adds predictive dialing and campaign
management capabilities to CIC.
Interaction Director - 🧠 ANSWER ✔✔A call routing solution for multi-site
contact centers.
Interaction Feedback - 🧠 ANSWER ✔✔Allows for the creation and
management of post-call surveys inviting customers to share their
perceptions of service quality.
Interaction Monitor - 🧠 ANSWER ✔✔A client/server solution to remotely
observe and administer the servers, gateways, and other associated
devices in a CIC network configuration.
,Interaction Optimizer - 🧠 ANSWER ✔✔A complete workforce management
(WFM) application for optimizing agent effectiveness in contact centers of
all sizes.
Interaction Recorder - 🧠 ANSWER ✔✔Ability to organize and manage
recorded calls for
purposes such as training, quality assurance, and legal applications.
Interaction Supervisor - 🧠 ANSWER ✔✔Pre-integrates with PureConnect
products to provide a single real-time interface for monitoring agent and
workgroup activities, along with interaction events and CIC system and
queue statistics.
Interaction Web Portal (IWP) - 🧠 ANSWER ✔✔A single, inclusive
environment to view near real-time statistics, pull
historical reports, hear live agent calls, and listen to call recordings.
Interaction Process Automation (IPA) - 🧠 ANSWER ✔✔Streamlines
processes with communications-based
process automation.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, Interaction Desktop client - 🧠 ANSWER ✔✔It enables you to create
multiple workspaces and combine CIC client views to suit your workflow.
Interaction Client Web Edition - 🧠 ANSWER ✔✔A browser-based
interaction manager offering call control functionality to manage phone
calls, voicemail, and conference calls.
Interaction Connect - 🧠 ANSWER ✔✔New browser-based interaction
manager offering call control functionality, chat features, and status
management. It includes directories with contact
and status information.
License Management - 🧠 ANSWER ✔✔Opens a dialog box in which you
can view and load licenses.
1. Select this menu choice.
2. Press F1.
2025/2026 Exam Questions and Verified
Answers | Already Graded A+
Interaction Connect - 🧠 ANSWER ✔✔A browser-based interaction
manager that includes directories with contact and status information.
Interaction Attendant - 🧠 ANSWER ✔✔This application provides the user
with many tools to build custom call flows based on their business needs.
Interaction Administrator (IA) - 🧠 ANSWER ✔✔A graphical interface that
allows the system administrator to configure virtually every aspect of CIC,
from the SIP lines used by the system to the appearance and security
levels of each individual user's Interaction Connect.
Interaction Center Business Manager (IC Business Manager or ICBM) - 🧠
ANSWER ✔✔A user interface for easy access to the features of various
,modules such as Interaction Recorder, Interaction Feedback, and
Interaction Supervisor.
Interaction Designer (ID) - 🧠 ANSWER ✔✔A graphical tool for creating and
modifying handlers.
Interaction Analyzer - 🧠 ANSWER ✔✔Allows for fully integrated speech
analytics that inform supervisors and agents in real time of interaction
scores and spotted keywords and phrases.
Interaction Dialer - 🧠 ANSWER ✔✔Adds predictive dialing and campaign
management capabilities to CIC.
Interaction Director - 🧠 ANSWER ✔✔A call routing solution for multi-site
contact centers.
Interaction Feedback - 🧠 ANSWER ✔✔Allows for the creation and
management of post-call surveys inviting customers to share their
perceptions of service quality.
Interaction Monitor - 🧠 ANSWER ✔✔A client/server solution to remotely
observe and administer the servers, gateways, and other associated
devices in a CIC network configuration.
,Interaction Optimizer - 🧠 ANSWER ✔✔A complete workforce management
(WFM) application for optimizing agent effectiveness in contact centers of
all sizes.
Interaction Recorder - 🧠 ANSWER ✔✔Ability to organize and manage
recorded calls for
purposes such as training, quality assurance, and legal applications.
Interaction Supervisor - 🧠 ANSWER ✔✔Pre-integrates with PureConnect
products to provide a single real-time interface for monitoring agent and
workgroup activities, along with interaction events and CIC system and
queue statistics.
Interaction Web Portal (IWP) - 🧠 ANSWER ✔✔A single, inclusive
environment to view near real-time statistics, pull
historical reports, hear live agent calls, and listen to call recordings.
Interaction Process Automation (IPA) - 🧠 ANSWER ✔✔Streamlines
processes with communications-based
process automation.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, Interaction Desktop client - 🧠 ANSWER ✔✔It enables you to create
multiple workspaces and combine CIC client views to suit your workflow.
Interaction Client Web Edition - 🧠 ANSWER ✔✔A browser-based
interaction manager offering call control functionality to manage phone
calls, voicemail, and conference calls.
Interaction Connect - 🧠 ANSWER ✔✔New browser-based interaction
manager offering call control functionality, chat features, and status
management. It includes directories with contact
and status information.
License Management - 🧠 ANSWER ✔✔Opens a dialog box in which you
can view and load licenses.
1. Select this menu choice.
2. Press F1.
