WELLCARE ACT MASTERY FINAL EXAM 2
VERSIONS 2025-2026 BANK ACTUAL QUESTIONS
WITH DETAILED ANSWERS WITH STUDY
GUIDE EXPERT VERIFIED FOR GUARANTEED
PASS/ALREADY GRADED A+
1.The TPMO disclaimer must be used by any TPMO that sells plans on behalf of
more than one MA plan provider. The disclaimer must be:
(Select all that apply.)
a. Included in any marketing materials, including print materials and television
advertisements developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a sales call.
c. Prominently displayed on TPMO websites (regardless of content).
d. Electronically conveyed when communicating with a beneficiary through email,
online chat, or other electronic means of communication (regardless of content).
.. ANSWER..a. Included in any marketing materials, including print materials and
television advertisements developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a sales call.
c. Prominently displayed on TPMO websites (regardless of content).
d. Electronically conveyed when communicating with a beneficiary through
email, online chat, or other electronic means of communication (regardless of
content).
2.When a paper SOA form is used, it must be completed __________ hosting the
sales presentation.
a. 48 Hours prior to
b. During
c. After .. ANSWER..a. 48 Hours prior to
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,3.When verifying a D-SNP beneficiary's Medicaid eligibility through the Ascend
Medicaid search tool, you should confirm their current Medicaid status qualifies
for the selected D-SNP being enrolled in and explain that changes in Medicaid
eligiblity may affect enrollment and/or cost sharing.
True
False .. ANSWER..True
4.Medicare Star Ratings and performance are at the forefront of Wellcare's
quality strategy. Wellcare's quality focus consists of six drivers. Which of the
following is not a Wellcare quality driver?
a. Member Service
b. Reputation
c. Member Payments
d. Serving Government Customers .. ANSWER..c. Member Payments
5.Although options for capturing and submitting SOAs vary by health plan,
Wellcare accepts SOAs in which of the following methods?
a. Ascend
b. Telephonic
c. Paper
d. All of these .. ANSWER..d. All of these
6.Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
True
False .. ANSWER..True
7.An SEP is a period outside of the ICEP, AEP, or MA OEP when beneficiaries can
enroll based solely on life events that qualify for an SEP period.
True
False .. ANSWER..True
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,8.*From October 1 to October 14, certain activities are Non-Permissible Activities.
These include:
a. Assist with completing an application
b. Collect a completed application
c. Advise the beneficiary to complete an application prior to October 15.
d. All of these .. ANSWER..d. All of these
9.Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-
assisted electronic enrollments.
True
False .. ANSWER..True
10.Member PHI can be stored on an external hard drive or a cloud storage service
like Google Drive or Apple Cloud.
True
False .. ANSWER..False
11.The beneficiary (or their authorized representative) must indicate the product
types to be discussed during the appointment on the Scope of Appointment
(SOA).
True
False .. ANSWER..True
12.Which elements are available as part of Wellcare's Sales Support model?
a. Online
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, b. Local
c. Corporate
d. All of these .. ANSWER..d. All of these
13.Key areas you as a broker/agent have control over and impact upon regarding
Star Ratings for quality are:
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of these .. ANSWER..d. All of these
14.Which of the following is not an example of Protected Health Information
(PHI)?
a. Medical records
b. Payment history
c. Library card .. ANSWER..c. Library card
15.Which option is the preferred method to submit enrollment?
a. Centene Workbench Upload
b. Ascend Web/Mobile Application
c. Fax/Paper .. ANSWER..b. Ascend Web/Mobile Application
16.With which types of inquiries can Wellcare's Corporate Sales Support team
assist?
a. Application and Enrollment
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VERSIONS 2025-2026 BANK ACTUAL QUESTIONS
WITH DETAILED ANSWERS WITH STUDY
GUIDE EXPERT VERIFIED FOR GUARANTEED
PASS/ALREADY GRADED A+
1.The TPMO disclaimer must be used by any TPMO that sells plans on behalf of
more than one MA plan provider. The disclaimer must be:
(Select all that apply.)
a. Included in any marketing materials, including print materials and television
advertisements developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a sales call.
c. Prominently displayed on TPMO websites (regardless of content).
d. Electronically conveyed when communicating with a beneficiary through email,
online chat, or other electronic means of communication (regardless of content).
.. ANSWER..a. Included in any marketing materials, including print materials and
television advertisements developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a sales call.
c. Prominently displayed on TPMO websites (regardless of content).
d. Electronically conveyed when communicating with a beneficiary through
email, online chat, or other electronic means of communication (regardless of
content).
2.When a paper SOA form is used, it must be completed __________ hosting the
sales presentation.
a. 48 Hours prior to
b. During
c. After .. ANSWER..a. 48 Hours prior to
1|Page
,3.When verifying a D-SNP beneficiary's Medicaid eligibility through the Ascend
Medicaid search tool, you should confirm their current Medicaid status qualifies
for the selected D-SNP being enrolled in and explain that changes in Medicaid
eligiblity may affect enrollment and/or cost sharing.
True
False .. ANSWER..True
4.Medicare Star Ratings and performance are at the forefront of Wellcare's
quality strategy. Wellcare's quality focus consists of six drivers. Which of the
following is not a Wellcare quality driver?
a. Member Service
b. Reputation
c. Member Payments
d. Serving Government Customers .. ANSWER..c. Member Payments
5.Although options for capturing and submitting SOAs vary by health plan,
Wellcare accepts SOAs in which of the following methods?
a. Ascend
b. Telephonic
c. Paper
d. All of these .. ANSWER..d. All of these
6.Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
True
False .. ANSWER..True
7.An SEP is a period outside of the ICEP, AEP, or MA OEP when beneficiaries can
enroll based solely on life events that qualify for an SEP period.
True
False .. ANSWER..True
2|Page
,8.*From October 1 to October 14, certain activities are Non-Permissible Activities.
These include:
a. Assist with completing an application
b. Collect a completed application
c. Advise the beneficiary to complete an application prior to October 15.
d. All of these .. ANSWER..d. All of these
9.Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-
assisted electronic enrollments.
True
False .. ANSWER..True
10.Member PHI can be stored on an external hard drive or a cloud storage service
like Google Drive or Apple Cloud.
True
False .. ANSWER..False
11.The beneficiary (or their authorized representative) must indicate the product
types to be discussed during the appointment on the Scope of Appointment
(SOA).
True
False .. ANSWER..True
12.Which elements are available as part of Wellcare's Sales Support model?
a. Online
3|Page
, b. Local
c. Corporate
d. All of these .. ANSWER..d. All of these
13.Key areas you as a broker/agent have control over and impact upon regarding
Star Ratings for quality are:
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of these .. ANSWER..d. All of these
14.Which of the following is not an example of Protected Health Information
(PHI)?
a. Medical records
b. Payment history
c. Library card .. ANSWER..c. Library card
15.Which option is the preferred method to submit enrollment?
a. Centene Workbench Upload
b. Ascend Web/Mobile Application
c. Fax/Paper .. ANSWER..b. Ascend Web/Mobile Application
16.With which types of inquiries can Wellcare's Corporate Sales Support team
assist?
a. Application and Enrollment
4|Page
