Course: MHA 5042 – Healthcare Administration
Scenario:
You are tasked with conducting and reflecting on a coaching session with a peer, applying coaching
models such as GROW and emphasizing cultural competence and emotional intelligence.
Assignment Instructions / Questions:
1. Establish trust and rapport with the peer during the coaching session.
2. Apply the GROW model to structure the conversation.
3. Demonstrate emotional intelligence and cultural sensitivity.
4. Reflect on your strengths and challenges as a coach.
5. Discuss lessons learned from the coaching experience.
Deliverables:
A reflective paper (4–6 pages) summarizing the coaching session, applied models, and personal
insights.
, Coaching Session Assignment
MHA 5042
Coaching, when performed by a healthcare administrator to support their
coworkers and employees, is a developmental process aimed at enhancing the
professional skills, performance, and personal growth of the team or individual. This type
of coaching involves the administrator acting as a mentor and facilitator, providing
guidance, feedback, and support to help their peers achieve their career objectives and/or
improve their job performance. The process is collaborative and individualized, focusing
on building competencies, fostering a positive environment, and encouraging continuous
improvement. In this context, coaching includes setting clear and achievable goals,
identifying and addressing areas for development while also assessing their strengths,
and promoting a culture of learning and accountability. The administrator uses active
listening, constructive feedback, and motivational techniques to help navigate challenges,
enhance problem-solving abilities, and increase the peers' confidence. By investing in the
growth of the individual, healthcare administrators as coaches can improve overall
organizational performance, increase job satisfaction, and reduce turnover, ultimately
leading to better patient care and more efficient healthcare delivery. How us as
administrators
approach the role of coaching makes all the difference during a coaching session.
Addressing our peers properly in a manner that facilities openness, trust, and support will
lead to development of awareness and responsibility to self.
, A large part of the introductory period to a coaching session is focused on creating
an understanding that you see the coachee for who they are. My objective as the coach is to
show you that my role is to support and drive development without leading or demanding.
The coach must bring to the session an open mind, vulnerability, and trust. As a coach to
bring about such mindfulness we must ourselves be in the space while also being
empathetic and emotionally intelligent. Using empathy as a proper tool in coaching makes
the door to gaining the trust of the