HOSP 180 Quiz With Correct Answers
The ||course ||of ||culinary ||history ||was ||changed ||by ||the ||French ||Revolution ||particularly ||due ||to
||__ ||and ||___ ||- ||CORRECT ||ANSWER✔✔-The ||serving ||of ||restoratives ||by ||M. ||Boulanger ||at ||his ||
all-night ||tavern; ||the ||emigration ||of ||royal ||chefs ||to ||the ||US ||and ||other ||parts ||of ||the ||world
Most ||diners ||today ||expect ||to ||be ||able ||to ||pick ||and ||choose ||individual ||menu ||items ||when ||
going ||out ||to ||eat, ||but ||that ||wasn't ||always ||the ||case. ||What ||19th ||century ||innovation ||
formed ||the ||foundation ||for ||the ||a ||la ||carte ||menu ||we ||know ||today? ||- ||CORRECT ||
ANSWER✔✔-The ||introduction ||of ||the ||Grand ||cuisine, ||a ||list ||of ||suggestions ||available ||from ||
the ||kitchen
Color, ||logos ||and ||the ||other ||branding ||all ||play ||an ||important ||role ||in ||establishing ||the ||
identity ||of ||a ||business. ||This ||restaurant ||chose ||a ||color ||that ||symbolizes ||purity ||and ||an ||
image ||that ||represents ||strength. ||Can ||you ||name ||the ||restaurant? ||- ||CORRECT ||ANSWER✔✔-
White ||Castle
The ||growth ||of ||air ||transportation ||in ||the ||1950's ||and ||1960's ||was ||a ||boon ||to ||the ||hospitality
||and ||tourism ||industry ||in ||what ||way? ||- ||CORRECT ||ANSWER✔✔-Cross-continental ||flights ||
took ||less ||time ||and ||occurred ||more ||frequently ||which ||in ||turn ||saw ||more ||travelers ||
worldwide ||and ||created ||a ||need ||for ||more ||hotels, ||restaurant ||and ||other ||business ||designed ||
to ||support ||traveler's ||needs
One ||of ||the ||unique ||factors ||of ||the ||hospitality ||industry ||is ||that ||the ||product ||produced ||
requires ||input ||from ||the ||guest ||before ||it ||is ||consumed, ||and ||this ||process ||occurs ||with ||
nearly ||every ||interaction. ||This ||is ||referred ||to ||as? ||- ||CORRECT ||ANSWER✔✔-Inseparability
Managers ||and ||others ||in ||the ||hospitality ||industry ||are ||expected ||to ||make ||______ ||a ||priority
||regardless ||of ||the ||state ||of ||the ||economy ||- ||CORRECT ||ANSWER✔✔-Return ||on ||Investment
, Why ||might ||a ||person ||consider ||a ||career ||in ||the ||hospitality ||industry? ||- ||CORRECT ||
ANSWER✔✔-You ||enjoy ||working ||with ||people ||and ||like ||an ||upbeat ||atmosphere
The ||interrelated ||nature ||of ||the ||hospitality ||industry ||means ||that ||a ||guest ||could? ||- ||CORRECT
||ANSWER✔✔-Fly ||to ||their ||destination, ||stay ||at ||a ||hotel, ||and ||dine ||at ||a ||local ||restaurant ||
during ||the ||same ||trip
Which ||of ||the ||following ||describes ||a ||guest ||service ||encounter? ||- ||CORRECT ||ANSWER✔✔-
Anytime ||a ||customer ||has ||an ||encounter ||with ||an ||employee ||of ||the ||business
A ||key ||objective ||of ||the ||guest ||service ||equation ||is ||? ||- ||CORRECT ||ANSWER✔✔-Build ||guest ||
loyalty
To ||achieve ||success ||in ||service, ||the ||most ||important ||element ||is ||to ||- ||CORRECT ||
ANSWER✔✔-Focus ||on ||the ||guest
A ||guest ||approaches ||the ||host ||in ||a ||restaurant ||and ||offers ||a ||complaint ||about ||the ||service ||
they ||received. ||If ||the ||host ||is ||empowered ||to ||make ||a ||decision ||about ||the ||customer ||
complaint ||what ||response ||might ||they ||offer? ||- ||CORRECT ||ANSWER✔✔-I'm ||sorry ||you ||had ||a
||bad ||service ||experience. ||Here's ||what ||I ||can ||do ||to ||help ||fix ||this...
A ||career ||path ||is ||best ||described ||as ||- ||CORRECT ||ANSWER✔✔-The ||possible ||career ||
progression ||that ||one ||might ||take ||to ||reach ||a ||specific ||career ||goal
An ||important ||component ||of ||planning ||your ||career ||goal ||is ||to ||complete ||a ||______ ||which ||
can ||be ||used ||to ||help ||measure ||your ||current ||strengths ||and ||opportunities ||- ||CORRECT ||
ANSWER✔✔-Self-assessment
Your ||personal ||philosophy ||includes ||you ||___ ||and ||_____ ||and ||provides ||prospective ||
employers ||a ||look ||at ||who ||you ||are ||and ||what ||you ||stand ||for ||- ||CORRECT ||ANSWER✔✔-
Beliefs; ||the ||way ||you ||treat ||others
The ||course ||of ||culinary ||history ||was ||changed ||by ||the ||French ||Revolution ||particularly ||due ||to
||__ ||and ||___ ||- ||CORRECT ||ANSWER✔✔-The ||serving ||of ||restoratives ||by ||M. ||Boulanger ||at ||his ||
all-night ||tavern; ||the ||emigration ||of ||royal ||chefs ||to ||the ||US ||and ||other ||parts ||of ||the ||world
Most ||diners ||today ||expect ||to ||be ||able ||to ||pick ||and ||choose ||individual ||menu ||items ||when ||
going ||out ||to ||eat, ||but ||that ||wasn't ||always ||the ||case. ||What ||19th ||century ||innovation ||
formed ||the ||foundation ||for ||the ||a ||la ||carte ||menu ||we ||know ||today? ||- ||CORRECT ||
ANSWER✔✔-The ||introduction ||of ||the ||Grand ||cuisine, ||a ||list ||of ||suggestions ||available ||from ||
the ||kitchen
Color, ||logos ||and ||the ||other ||branding ||all ||play ||an ||important ||role ||in ||establishing ||the ||
identity ||of ||a ||business. ||This ||restaurant ||chose ||a ||color ||that ||symbolizes ||purity ||and ||an ||
image ||that ||represents ||strength. ||Can ||you ||name ||the ||restaurant? ||- ||CORRECT ||ANSWER✔✔-
White ||Castle
The ||growth ||of ||air ||transportation ||in ||the ||1950's ||and ||1960's ||was ||a ||boon ||to ||the ||hospitality
||and ||tourism ||industry ||in ||what ||way? ||- ||CORRECT ||ANSWER✔✔-Cross-continental ||flights ||
took ||less ||time ||and ||occurred ||more ||frequently ||which ||in ||turn ||saw ||more ||travelers ||
worldwide ||and ||created ||a ||need ||for ||more ||hotels, ||restaurant ||and ||other ||business ||designed ||
to ||support ||traveler's ||needs
One ||of ||the ||unique ||factors ||of ||the ||hospitality ||industry ||is ||that ||the ||product ||produced ||
requires ||input ||from ||the ||guest ||before ||it ||is ||consumed, ||and ||this ||process ||occurs ||with ||
nearly ||every ||interaction. ||This ||is ||referred ||to ||as? ||- ||CORRECT ||ANSWER✔✔-Inseparability
Managers ||and ||others ||in ||the ||hospitality ||industry ||are ||expected ||to ||make ||______ ||a ||priority
||regardless ||of ||the ||state ||of ||the ||economy ||- ||CORRECT ||ANSWER✔✔-Return ||on ||Investment
, Why ||might ||a ||person ||consider ||a ||career ||in ||the ||hospitality ||industry? ||- ||CORRECT ||
ANSWER✔✔-You ||enjoy ||working ||with ||people ||and ||like ||an ||upbeat ||atmosphere
The ||interrelated ||nature ||of ||the ||hospitality ||industry ||means ||that ||a ||guest ||could? ||- ||CORRECT
||ANSWER✔✔-Fly ||to ||their ||destination, ||stay ||at ||a ||hotel, ||and ||dine ||at ||a ||local ||restaurant ||
during ||the ||same ||trip
Which ||of ||the ||following ||describes ||a ||guest ||service ||encounter? ||- ||CORRECT ||ANSWER✔✔-
Anytime ||a ||customer ||has ||an ||encounter ||with ||an ||employee ||of ||the ||business
A ||key ||objective ||of ||the ||guest ||service ||equation ||is ||? ||- ||CORRECT ||ANSWER✔✔-Build ||guest ||
loyalty
To ||achieve ||success ||in ||service, ||the ||most ||important ||element ||is ||to ||- ||CORRECT ||
ANSWER✔✔-Focus ||on ||the ||guest
A ||guest ||approaches ||the ||host ||in ||a ||restaurant ||and ||offers ||a ||complaint ||about ||the ||service ||
they ||received. ||If ||the ||host ||is ||empowered ||to ||make ||a ||decision ||about ||the ||customer ||
complaint ||what ||response ||might ||they ||offer? ||- ||CORRECT ||ANSWER✔✔-I'm ||sorry ||you ||had ||a
||bad ||service ||experience. ||Here's ||what ||I ||can ||do ||to ||help ||fix ||this...
A ||career ||path ||is ||best ||described ||as ||- ||CORRECT ||ANSWER✔✔-The ||possible ||career ||
progression ||that ||one ||might ||take ||to ||reach ||a ||specific ||career ||goal
An ||important ||component ||of ||planning ||your ||career ||goal ||is ||to ||complete ||a ||______ ||which ||
can ||be ||used ||to ||help ||measure ||your ||current ||strengths ||and ||opportunities ||- ||CORRECT ||
ANSWER✔✔-Self-assessment
Your ||personal ||philosophy ||includes ||you ||___ ||and ||_____ ||and ||provides ||prospective ||
employers ||a ||look ||at ||who ||you ||are ||and ||what ||you ||stand ||for ||- ||CORRECT ||ANSWER✔✔-
Beliefs; ||the ||way ||you ||treat ||others
