Test Bank for
Management, 14th Edition, US Edition John R. Schermerhorn Jr., Daniel G. Bachrach
Chapter 1-18 Answers are at the End of Each Chapter
Ch01: Introducing Management
True/False
1. Intellectual capital is a personal asset for individuals.
Answer: True
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
2. Commitment represents one‘s talents or job-relevant capabilities.
Answer: False
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
3. A knowledge worker is a person whose physical capabilities are the most critical
assets.
Answer: False
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
4. Tech IQ is the ability to use technology and commitment to stay informed about the
latest technological developments.
Answer: True
Learning Objective: 1.1
Difficulty: Easy
AACSB: Information technology
Bloom‘s Taxonomy: Knowledge
5. National boundaries hardly count anymore in the world of business.
Copyright ©2021 John Wiley & Sons, Inc. 1-1
, Answer: True
Learning Objective: 1.1
Difficulty: Easy
AACSB: Diverse and multicultural work environments
Bloom‘s Taxonomy: Knowledge
6. Members of minority groups constitute less than one-third of the U.S. population.
Answer: False
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
7. The first leaf in the shamrock organization consists of a core group of ―freelancers‖
and ―independent contractors.‖
Answer: False
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
8. In a free-agent economy, people do not change jobs very often.
Answer: False
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
9. All organizations are open systems that interact with their environments.
Answer: True
Learning Objective: 1.2
Difficulty: Easy
AACSB: Written and oral communication
Bloom‘s Taxonomy: Knowledge
10. Performance effectiveness is defined as the quantity and quality of outputs relative to
the cost of inputs.
Copyright ©2021 John Wiley & Sons, Inc. 1-2
, Answer: False
Learning Objective: 1.2
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
11. Any inefficiency in an organization reduces the cost of production.
Answer: False
Learning Objective: 1.2
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
12. Performance efficiency is an output measure of resource cost associated with goal
accomplishment.
Answer: False
Learning Objective: 1.2
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
13. In the context of present-day organizational trends, organizations and their members
are networked for intense, real-time communication and coordination.
Answer: True
Learning Objective: 1.2
Difficulty: Moderate
AACSB: Written and oral communication
Bloom‘s Taxonomy: Knowledge
14. A manager is a person who supports, activates, and is responsible for the work of
others.
Answer: True
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
Copyright ©2021 John Wiley & Sons, Inc. 1-3
,15. Middle managers are in charge of overseeing the overall operations of an
organization.
Answer: False
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
16. The top managers of an organization constitute an executive team that is not
accountable to any higher authority in the organization.
Answer: False
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
17. Top managers are supposed to set strategy and lead an organization consistent with its
purpose and mission.
Answer: True
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
18. Typical job titles for middle managers include department head, team leader, and
supervisor.
Answer: False
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
19. Line managers are responsible for work that makes a direct contribution to an
organization‘s outputs.
Answer: True
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
Copyright ©2021 John Wiley & Sons, Inc. 1-4
,20. Functional managers are primarily involved in using their special technical expertise
to advise and support line workers.
Answer: False
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
21. Effective managers successfully help others achieve both high performance and
satisfaction in their work.
Answer: True
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
22. The upside-down pyramid view of organizations shows customers at the top being
served by workers who are supported by managers.
Answer: True
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
23. The top managers are primarily responsible for all the four management functions,
and the other managers are in charge of any one of the functions.
Answer: False
Learning Objective: 1.4
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
24. Through controlling, a manager identifies desired results and ways to achieve them.
Answer: False
Learning Objective: 1.4
Difficulty: Easy
Copyright ©2021 John Wiley & Sons, Inc. 1-5
, AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
25. In the management process, if the planning is impeccable, then there is no need for
controlling.
Answer: False
Learning Objective: 1.4
Difficulty: Moderate
AACSB: Analytical thinking
Bloom‘s Taxonomy: Comprehension
26. According to Mintzberg, a manager‘s informational roles are limited to being a
figurehead.
Answer: False
Learning Objective: 1.4
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
27. According to Mintzberg, as a monitor, a manager provides direction and instills
enthusiasm.
Answer: False
Learning Objective: 1.4
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
28. Through agenda setting, good managers develop action priorities that include goals
and plans spanning long and short time frames.
Answer: True
Learning Objective: 1.4
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
29. The learning focus in management is on classroom learning, lifelong learning, and
learning agility.
Copyright ©2021 John Wiley & Sons, Inc. 1-6
Management, 14th Edition, US Edition John R. Schermerhorn Jr., Daniel G. Bachrach
Chapter 1-18 Answers are at the End of Each Chapter
Ch01: Introducing Management
True/False
1. Intellectual capital is a personal asset for individuals.
Answer: True
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
2. Commitment represents one‘s talents or job-relevant capabilities.
Answer: False
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
3. A knowledge worker is a person whose physical capabilities are the most critical
assets.
Answer: False
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
4. Tech IQ is the ability to use technology and commitment to stay informed about the
latest technological developments.
Answer: True
Learning Objective: 1.1
Difficulty: Easy
AACSB: Information technology
Bloom‘s Taxonomy: Knowledge
5. National boundaries hardly count anymore in the world of business.
Copyright ©2021 John Wiley & Sons, Inc. 1-1
, Answer: True
Learning Objective: 1.1
Difficulty: Easy
AACSB: Diverse and multicultural work environments
Bloom‘s Taxonomy: Knowledge
6. Members of minority groups constitute less than one-third of the U.S. population.
Answer: False
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
7. The first leaf in the shamrock organization consists of a core group of ―freelancers‖
and ―independent contractors.‖
Answer: False
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
8. In a free-agent economy, people do not change jobs very often.
Answer: False
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
9. All organizations are open systems that interact with their environments.
Answer: True
Learning Objective: 1.2
Difficulty: Easy
AACSB: Written and oral communication
Bloom‘s Taxonomy: Knowledge
10. Performance effectiveness is defined as the quantity and quality of outputs relative to
the cost of inputs.
Copyright ©2021 John Wiley & Sons, Inc. 1-2
, Answer: False
Learning Objective: 1.2
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
11. Any inefficiency in an organization reduces the cost of production.
Answer: False
Learning Objective: 1.2
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
12. Performance efficiency is an output measure of resource cost associated with goal
accomplishment.
Answer: False
Learning Objective: 1.2
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
13. In the context of present-day organizational trends, organizations and their members
are networked for intense, real-time communication and coordination.
Answer: True
Learning Objective: 1.2
Difficulty: Moderate
AACSB: Written and oral communication
Bloom‘s Taxonomy: Knowledge
14. A manager is a person who supports, activates, and is responsible for the work of
others.
Answer: True
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
Copyright ©2021 John Wiley & Sons, Inc. 1-3
,15. Middle managers are in charge of overseeing the overall operations of an
organization.
Answer: False
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
16. The top managers of an organization constitute an executive team that is not
accountable to any higher authority in the organization.
Answer: False
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
17. Top managers are supposed to set strategy and lead an organization consistent with its
purpose and mission.
Answer: True
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
18. Typical job titles for middle managers include department head, team leader, and
supervisor.
Answer: False
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
19. Line managers are responsible for work that makes a direct contribution to an
organization‘s outputs.
Answer: True
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
Copyright ©2021 John Wiley & Sons, Inc. 1-4
,20. Functional managers are primarily involved in using their special technical expertise
to advise and support line workers.
Answer: False
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
21. Effective managers successfully help others achieve both high performance and
satisfaction in their work.
Answer: True
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
22. The upside-down pyramid view of organizations shows customers at the top being
served by workers who are supported by managers.
Answer: True
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
23. The top managers are primarily responsible for all the four management functions,
and the other managers are in charge of any one of the functions.
Answer: False
Learning Objective: 1.4
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
24. Through controlling, a manager identifies desired results and ways to achieve them.
Answer: False
Learning Objective: 1.4
Difficulty: Easy
Copyright ©2021 John Wiley & Sons, Inc. 1-5
, AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
25. In the management process, if the planning is impeccable, then there is no need for
controlling.
Answer: False
Learning Objective: 1.4
Difficulty: Moderate
AACSB: Analytical thinking
Bloom‘s Taxonomy: Comprehension
26. According to Mintzberg, a manager‘s informational roles are limited to being a
figurehead.
Answer: False
Learning Objective: 1.4
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
27. According to Mintzberg, as a monitor, a manager provides direction and instills
enthusiasm.
Answer: False
Learning Objective: 1.4
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
28. Through agenda setting, good managers develop action priorities that include goals
and plans spanning long and short time frames.
Answer: True
Learning Objective: 1.4
Difficulty: Easy
AACSB: Analytical thinking
Bloom‘s Taxonomy: Knowledge
29. The learning focus in management is on classroom learning, lifelong learning, and
learning agility.
Copyright ©2021 John Wiley & Sons, Inc. 1-6
