PEARSON VUE STUDY GUIDE
Lateness window - Answer -15 minute to 30 minute
What is the first program you log in to? - Answer -Admissions Manager
Admission steps - Answer -1. Review the testing room rules with candidate
2. Check the candidate into the testing room
3. Verify that the candidate has stored prohibited items in the lockers
4. Provide any exam materials
5. Seat the candidate
6. View the testing room
Unscheduled break shortcut - Answer --CTRL/Shift/F12
Admissions Manager - Answer -•App used to admit candidates for their exam
Delivery manager - Answer -App within the VUE Testing System that manages one or
more test drivers to deliver the exam
Registration Manager - Answer -App used to create registrations for candidates testing
with Pearson VUE
Site manager - Answer -App used to create and maintain information about the test
centers
Remote Maintenance Manager (RMA) - Answer -•An app used to transmit data and
information between the Pearson VUE hub and your test center.
Admissions Equipment - Answer -•Hardware and software used in the admission
process such as signature device and camera
VUE Support Services (VSS) - Answer -Provides technical support to the test centers
Candidate Services - Answer -•Handles candidate escalations that occur before, during
and after testing
Call center - Answer -Answers candidate inquires and schedules exam appointments.
Channel Sales - Answer -•Responsible for the recruitment and account management of
Pearson Authorized test centers.
Channel quality and security - Answer -•Responsible for quality assurance, monitoring
security compliance and maintain test center policies and procedures.
Lateness window - Answer -15 minute to 30 minute
What is the first program you log in to? - Answer -Admissions Manager
Admission steps - Answer -1. Review the testing room rules with candidate
2. Check the candidate into the testing room
3. Verify that the candidate has stored prohibited items in the lockers
4. Provide any exam materials
5. Seat the candidate
6. View the testing room
Unscheduled break shortcut - Answer --CTRL/Shift/F12
Admissions Manager - Answer -•App used to admit candidates for their exam
Delivery manager - Answer -App within the VUE Testing System that manages one or
more test drivers to deliver the exam
Registration Manager - Answer -App used to create registrations for candidates testing
with Pearson VUE
Site manager - Answer -App used to create and maintain information about the test
centers
Remote Maintenance Manager (RMA) - Answer -•An app used to transmit data and
information between the Pearson VUE hub and your test center.
Admissions Equipment - Answer -•Hardware and software used in the admission
process such as signature device and camera
VUE Support Services (VSS) - Answer -Provides technical support to the test centers
Candidate Services - Answer -•Handles candidate escalations that occur before, during
and after testing
Call center - Answer -Answers candidate inquires and schedules exam appointments.
Channel Sales - Answer -•Responsible for the recruitment and account management of
Pearson Authorized test centers.
Channel quality and security - Answer -•Responsible for quality assurance, monitoring
security compliance and maintain test center policies and procedures.
