AU 60 - CHAPTER 8 QUESTIONS &
ANSWERS 100% CORRECT
The basics of effective communication
8.4 - ANSWER1. Understand the purpose
2. Know the audience
3. Use specific language
4. Keep it simple
5. Introduce a timeline
Underwriters should get information from brokers and producers
8.4 - ANSWER- When an UND requests additional info from a producer, the UND is
the sender and the producer is the receiver
- This initial communication takes place in the transmission phase of the
communication process, where the sender shares info intended for the receiver
What is the last stage of the renewal process? - ANSWERThe last stage of the
renewal process is the closing stage
Bella is an underwriter. On what should she base the acceptance or rejection of an
applicant? - ANSWERBella's decision to reject or accept an applicant should be
based on research and risk analysis.
For true collaboration to take place...
8.8 - ANSWER... the entire group needs to be moving toward the same finish line
How does assertive behavior differ from aggressive behavior in communications? -
ANSWERAssertive individuals stand up for their rights but don't do so in a manner
that violates the rights of others. Showing disregard for the rights of others may be
interpreted as aggressive, not assertive, behavior.
Underwriters can add values through sales and marketing
8.13 - ANSWERSuccessful underwriters keep an eye on the competition and assess
how relevant economic trends may affect profitable market segments
1. Trends and changes
2. Typical policy wording
3. Competitor's products and services
Production Underwriter
8.13 - ANSWERAn insurer employee who works in the insurer's office in an
underwriting position but also travels to visit and maintain rapport w agents and
sometimes clients
Value can be added through innovation
ANSWERS 100% CORRECT
The basics of effective communication
8.4 - ANSWER1. Understand the purpose
2. Know the audience
3. Use specific language
4. Keep it simple
5. Introduce a timeline
Underwriters should get information from brokers and producers
8.4 - ANSWER- When an UND requests additional info from a producer, the UND is
the sender and the producer is the receiver
- This initial communication takes place in the transmission phase of the
communication process, where the sender shares info intended for the receiver
What is the last stage of the renewal process? - ANSWERThe last stage of the
renewal process is the closing stage
Bella is an underwriter. On what should she base the acceptance or rejection of an
applicant? - ANSWERBella's decision to reject or accept an applicant should be
based on research and risk analysis.
For true collaboration to take place...
8.8 - ANSWER... the entire group needs to be moving toward the same finish line
How does assertive behavior differ from aggressive behavior in communications? -
ANSWERAssertive individuals stand up for their rights but don't do so in a manner
that violates the rights of others. Showing disregard for the rights of others may be
interpreted as aggressive, not assertive, behavior.
Underwriters can add values through sales and marketing
8.13 - ANSWERSuccessful underwriters keep an eye on the competition and assess
how relevant economic trends may affect profitable market segments
1. Trends and changes
2. Typical policy wording
3. Competitor's products and services
Production Underwriter
8.13 - ANSWERAn insurer employee who works in the insurer's office in an
underwriting position but also travels to visit and maintain rapport w agents and
sometimes clients
Value can be added through innovation
