TEST BANK
$er
Supervision of Police Personnel
$er $er $er
Nathan F. Iannone, Marvin D. Iannone
$er $er $er $er $er
10th edition
$er
,Test Bank
Supervision of Police Personnel, 10e (Iannone)
Chapter 1 The Supervisor’s Role
1.1 Multiple Choice Questions
1) In modern administrative terminology, management denotes the process of directing and
controlling people and things so that organizational objectives can be accomplished. Which
of the following is part of the management process that best describes the act of overseeing
people?
A) Leadership
B) Situational management
C) Decision-making
D) Supervision
Answer: D
Page Ref: 1
Objective: To become acquainted with the supervisor‘s role
Level: Basic
2) Which of the following is most correct?
A) Workers‘ performance and morale are more strongly influenced by their immediate
superior than by any other factor in their environment.
B) Workers‘ performance and morale are more strongly influenced by the Chief of Police
than by any other factor in their environment.
C) Workers‘ performance and morale are more strongly influenced by the Mayor than by
any other factor in their environment.
D) Workers‘ performance and morale are more strongly influenced by the employment
contract than by any other factor in their environment.
Answer: A
Page Ref: 1
Objective: To become acquainted with the supervisor‘s role
Level: Intermediate
3) Supervisors must be able to help subordinates establish and achieve reasonable goals. They
must be able to provide solutions to many job-related problems of their subordinates and
provide them wise counsel and assurance in their personal and professional lives when the
need arises, recognizing that they will not all react the same when help is given. At times,
subordinates will misinterpret supervisors‘ motives and accuse them of meddling in their
affairs, yet their affairs are the concern of supervisors when which of the following is
affected?
A) Personal beliefs
B) An officer‘s performance
, C) Educational $ergoals
D) All $erpublic $erposts $eron
$erwebsites $erAnswer: $erB
Page $erRef: $er2
Objective: $erTo $ergain $eran $erunderstanding $erof $erthe $erbasic $erresponsibilities $erof $erthe
supervisor $erLevel: $erBasic
$er
4) The $erinterests $erof $erthe $ermanagement $erand $erthe $erworker $erare $eridentical $erin $erthe $erlong $errun.
$erIf $erthere $erare $ersmall $erdifferences $erbetween $erthe $ertwo:
A) Effective $ersupervisors $ershould $erjust $erignore $erthem.
B) It‘s $erimportant $erto $ernote $erthat $ermost $ersmall $erdifferences $erend $erup $eras $ergrievances.
C) These $ersmall $erdifferences $erare $erusually $erhard $erto $erresolve.
D) They $ercan $ereasily $erbe $erresolved $erby $ereffective
$ersupervisors. $erAnswer: $erD
Page $erRef: $er3
Objective: $erTo $erbecome $erfamiliar $erwith $erthe $ersupervisor‘s
objectives $erLevel: $erIntermediate
$er
5) Supervisors $eroften $erfind $erit $erdifficult $erto $erreconcile $erthe $ergoals $erof $ermanagement $erwith
$erthe $ergoals $erof $erthe $eremployees $erand $erthe $ersentiments $erof $ertheir $ersocial $ergroup. $erThey $erare
$eroften $ertorn $erbetween $erthe $erloyalties $erowed $erto $erboth $eremployees $erand $ermanagement, $erbut
$erit $eris $ernecessary $erto $errealize $erthat $erthe $erbest $erinterests $erof $erwhich $erof $erthe $erfollowing
$ermust $erprevail?
A) The $eremployee
B) The $erunion
C) The $erorganization
D) The
squad
$er
$erAnswer: $erC
$erPage $erRef:
$er3
Objective: $erTo $ergain $eran $erunderstanding $erof $erthe $erbasic $erresponsibilities $erof $erthe
$ersupervisor $erLevel: $erBasic
6) Supervisors $ershould $erknow $erhow $erto $ermake $erassignments, $erthrough $erthe $erprocess $erof
$erdelegation. $erIn $erdelegating $erroutine $ertasks $erto $ersubordinates, $erexpert $ersupervisors $erwill $ergive
$ersubordinates $ersufficient
to $ermatch $erthe $erresponsibility $erthey $erhave $erimposed $eron $erthem.
A) Personal $erpower
B) Authority
C) Direction
D) Responsibility
$erAnswer: $erB
Page $erRef: $er4
Objective: $erTo $ergain $eran $erunderstanding $erof $erthe $erbasic $erresponsibilities $erof $erthe
$er supervisor $erLevel: $erBasic
, 7) Supervisors $ershould $erprepare $erfor $erleadership $erpositions $erby $ergaining $erknowledge $erand
$erunderstanding $erof $erthe $erpolicies, $errules, $erprocedures, $erand $er of $erthe $erorganization.
A) Practices
B) Functions
C) Objectives
D) All $erof$erthe
above $erAnswer:
$er
D
$er
Page $erRef: $er4
Objective: $erTo $ergain $eran $erunderstanding $erof $erthe $erbasic $erresponsibilities $erof $erthe
supervisor $erLevel: $erBasic
$er
8) A $ersuccessful $ersupervisor $eris $erable $erto $erdeal $ereffectively $erwith $erboth $erthe $erformal $erand
$erthe $er
$erorganization.
A) Informal
B) Strategic
C) Scientific
D) None $erof $erthe
above $erAnswer: $erA
$er
Page $erRef: $er4
Objective: $erTo $erbecome $erfamiliar $erwith $erthe $ersupervisor‘s
objectives $erLevel: $erBasic
$er
9) The $erbest $ersupervisors $erdevelop $ertheir $erabilities $erto $ertrain $ertheir $eremployees $erto $erbe
$erefficient, $ereffective $erproducers $erwho $ergain $ersatisfaction $erfrom $ertheir $erwork. $erIf $erthe $ercapacity
$erfor $erthe $errole $erof $era $erteacher $eris $ernot $erdeveloped, $ersupervisors $erdeprive $erthemselves $erof $era
$ermeans $erof $erupgrading $erthe $erservice $erand $erensuring $erthat $erthe $erstandards $erof $erperformance
$erin $erthe $erorganization $erare $ermaintained $erthrough $erthe $ertraining $erprocess. $erSupervisors
$ermust $ercarry $erout $erthe $ertraining $erfunction $erin $erall $ertypes $erof $ersettings. $erIf $ersupervisors
$erare $erto $erbe $eran $ereffective $erteacher, $erthey $ermust $ergain $erknowledge $erand $erunderstanding
$erof $erwhich $erof $erthe $erfollowing?
A) The $erlearning $erprocess
B) The $ereffects $erof $erindividual $erdifferences $eron $erlearning
C) The $erneurotic $erfactors $erinvolved $erin $erteaching
D) Both $erA$erand
B $erAnswer: $erD
$er
Page $erRef: $er5
Objective: $erTo $ergain $eran $erunderstanding $erof $erthe $erbasic $erresponsibilities $erof $erthe
$ersupervisor $erLevel: $erIntermediate
10) The $erskills $erof $erwhich $erof $erthe $erbelow $errefers $erto $erthe $erpractice $erof $erconfronting $eran $eremployee
$erwith $ertheir $erjob $erperformance $errecord $erwith $erthe $erobjective $erof $erfinding $erways $erto
$erovercome $erdeficiencies $erand $erimprove $erjob $erperformance?
A) Delegating
B) Disciplining
C) Coaching
$er
Supervision of Police Personnel
$er $er $er
Nathan F. Iannone, Marvin D. Iannone
$er $er $er $er $er
10th edition
$er
,Test Bank
Supervision of Police Personnel, 10e (Iannone)
Chapter 1 The Supervisor’s Role
1.1 Multiple Choice Questions
1) In modern administrative terminology, management denotes the process of directing and
controlling people and things so that organizational objectives can be accomplished. Which
of the following is part of the management process that best describes the act of overseeing
people?
A) Leadership
B) Situational management
C) Decision-making
D) Supervision
Answer: D
Page Ref: 1
Objective: To become acquainted with the supervisor‘s role
Level: Basic
2) Which of the following is most correct?
A) Workers‘ performance and morale are more strongly influenced by their immediate
superior than by any other factor in their environment.
B) Workers‘ performance and morale are more strongly influenced by the Chief of Police
than by any other factor in their environment.
C) Workers‘ performance and morale are more strongly influenced by the Mayor than by
any other factor in their environment.
D) Workers‘ performance and morale are more strongly influenced by the employment
contract than by any other factor in their environment.
Answer: A
Page Ref: 1
Objective: To become acquainted with the supervisor‘s role
Level: Intermediate
3) Supervisors must be able to help subordinates establish and achieve reasonable goals. They
must be able to provide solutions to many job-related problems of their subordinates and
provide them wise counsel and assurance in their personal and professional lives when the
need arises, recognizing that they will not all react the same when help is given. At times,
subordinates will misinterpret supervisors‘ motives and accuse them of meddling in their
affairs, yet their affairs are the concern of supervisors when which of the following is
affected?
A) Personal beliefs
B) An officer‘s performance
, C) Educational $ergoals
D) All $erpublic $erposts $eron
$erwebsites $erAnswer: $erB
Page $erRef: $er2
Objective: $erTo $ergain $eran $erunderstanding $erof $erthe $erbasic $erresponsibilities $erof $erthe
supervisor $erLevel: $erBasic
$er
4) The $erinterests $erof $erthe $ermanagement $erand $erthe $erworker $erare $eridentical $erin $erthe $erlong $errun.
$erIf $erthere $erare $ersmall $erdifferences $erbetween $erthe $ertwo:
A) Effective $ersupervisors $ershould $erjust $erignore $erthem.
B) It‘s $erimportant $erto $ernote $erthat $ermost $ersmall $erdifferences $erend $erup $eras $ergrievances.
C) These $ersmall $erdifferences $erare $erusually $erhard $erto $erresolve.
D) They $ercan $ereasily $erbe $erresolved $erby $ereffective
$ersupervisors. $erAnswer: $erD
Page $erRef: $er3
Objective: $erTo $erbecome $erfamiliar $erwith $erthe $ersupervisor‘s
objectives $erLevel: $erIntermediate
$er
5) Supervisors $eroften $erfind $erit $erdifficult $erto $erreconcile $erthe $ergoals $erof $ermanagement $erwith
$erthe $ergoals $erof $erthe $eremployees $erand $erthe $ersentiments $erof $ertheir $ersocial $ergroup. $erThey $erare
$eroften $ertorn $erbetween $erthe $erloyalties $erowed $erto $erboth $eremployees $erand $ermanagement, $erbut
$erit $eris $ernecessary $erto $errealize $erthat $erthe $erbest $erinterests $erof $erwhich $erof $erthe $erfollowing
$ermust $erprevail?
A) The $eremployee
B) The $erunion
C) The $erorganization
D) The
squad
$er
$erAnswer: $erC
$erPage $erRef:
$er3
Objective: $erTo $ergain $eran $erunderstanding $erof $erthe $erbasic $erresponsibilities $erof $erthe
$ersupervisor $erLevel: $erBasic
6) Supervisors $ershould $erknow $erhow $erto $ermake $erassignments, $erthrough $erthe $erprocess $erof
$erdelegation. $erIn $erdelegating $erroutine $ertasks $erto $ersubordinates, $erexpert $ersupervisors $erwill $ergive
$ersubordinates $ersufficient
to $ermatch $erthe $erresponsibility $erthey $erhave $erimposed $eron $erthem.
A) Personal $erpower
B) Authority
C) Direction
D) Responsibility
$erAnswer: $erB
Page $erRef: $er4
Objective: $erTo $ergain $eran $erunderstanding $erof $erthe $erbasic $erresponsibilities $erof $erthe
$er supervisor $erLevel: $erBasic
, 7) Supervisors $ershould $erprepare $erfor $erleadership $erpositions $erby $ergaining $erknowledge $erand
$erunderstanding $erof $erthe $erpolicies, $errules, $erprocedures, $erand $er of $erthe $erorganization.
A) Practices
B) Functions
C) Objectives
D) All $erof$erthe
above $erAnswer:
$er
D
$er
Page $erRef: $er4
Objective: $erTo $ergain $eran $erunderstanding $erof $erthe $erbasic $erresponsibilities $erof $erthe
supervisor $erLevel: $erBasic
$er
8) A $ersuccessful $ersupervisor $eris $erable $erto $erdeal $ereffectively $erwith $erboth $erthe $erformal $erand
$erthe $er
$erorganization.
A) Informal
B) Strategic
C) Scientific
D) None $erof $erthe
above $erAnswer: $erA
$er
Page $erRef: $er4
Objective: $erTo $erbecome $erfamiliar $erwith $erthe $ersupervisor‘s
objectives $erLevel: $erBasic
$er
9) The $erbest $ersupervisors $erdevelop $ertheir $erabilities $erto $ertrain $ertheir $eremployees $erto $erbe
$erefficient, $ereffective $erproducers $erwho $ergain $ersatisfaction $erfrom $ertheir $erwork. $erIf $erthe $ercapacity
$erfor $erthe $errole $erof $era $erteacher $eris $ernot $erdeveloped, $ersupervisors $erdeprive $erthemselves $erof $era
$ermeans $erof $erupgrading $erthe $erservice $erand $erensuring $erthat $erthe $erstandards $erof $erperformance
$erin $erthe $erorganization $erare $ermaintained $erthrough $erthe $ertraining $erprocess. $erSupervisors
$ermust $ercarry $erout $erthe $ertraining $erfunction $erin $erall $ertypes $erof $ersettings. $erIf $ersupervisors
$erare $erto $erbe $eran $ereffective $erteacher, $erthey $ermust $ergain $erknowledge $erand $erunderstanding
$erof $erwhich $erof $erthe $erfollowing?
A) The $erlearning $erprocess
B) The $ereffects $erof $erindividual $erdifferences $eron $erlearning
C) The $erneurotic $erfactors $erinvolved $erin $erteaching
D) Both $erA$erand
B $erAnswer: $erD
$er
Page $erRef: $er5
Objective: $erTo $ergain $eran $erunderstanding $erof $erthe $erbasic $erresponsibilities $erof $erthe
$ersupervisor $erLevel: $erIntermediate
10) The $erskills $erof $erwhich $erof $erthe $erbelow $errefers $erto $erthe $erpractice $erof $erconfronting $eran $eremployee
$erwith $ertheir $erjob $erperformance $errecord $erwith $erthe $erobjective $erof $erfinding $erways $erto
$erovercome $erdeficiencies $erand $erimprove $erjob $erperformance?
A) Delegating
B) Disciplining
C) Coaching
