NCM 119 EXAM QUESTIONS AND
ANSWERS
STAFFING - answer-it is the process of determining and providing the acceptable
number and mix of nursing personnel to produce a desired level of care to meet the
patient's demand
THINGS TO BE CONSIDERED FOR STAFFING - answer-1. The nurse does
forecast
2. Source of nursing pool
3. The number of nursing graduates (to do planning for the recruitment)
4. The length of employments of nursing health staff
5. 1. The peak of resignation of staff.
6. The patient census
7. Competence of the staff
8. Budget - how many nurses are needed
9. Insurance
THE STEPS IN STAFFING - answer-1. Determining the number of personnel
needed
2. Use organization resources
3. Adequate socialization of each employees
4. Use of creation and scheduling policies
FACTORS THAT AFFECTS STAFFING - answer-1. Philosophy and objectives of
the hospital and nursing services
2. The type of patients being served
3. The number of patients and the type of illness they attain
4. The characteristic's of the nursing staff
5. Administrative policies (e.g. Pattern of work schedule)
6. Standards of care
7. Resources of the nursing unit
8. Involvement in professional activities
IT IS THE TIME TABLE THAT SHOWS THE PLANNED WORK DAY SHIFTS FOR
PERSONNEL AND ITS GOAL IS TO ASSIGN WORKING DAYS OFF TO A
PERSONNEL TO THAT QUALITY PRODUCT/SERVICES ARE ENSURED -
answer-Schedule
FACTORS TO CONSIDER IN SCHEDULING - answer-1. Different levels of nursing
staff
2. Adequate coverage for 24hours
3. 5 working days (40 hours per week)
4. Staggered
5. Long stretches of consecutive work days
6. Shifting
7. Relieving
,TYPES OF SCHEDULING - answer-1. Centralized
2. Decentralized
Centralized staffing - answer-One person makes the schedule, usually the chief
nurse or assigned personnel (types of staffing)
Decentralized staffing - answer-Usually done by more than one individual, usually
the unit head nurse of the unit
Scheduling options / patterns - answer-Cyclical
Flexitime
10-12hr shift
Cyclical scheduling - answer-Allows long-term knowledge of future work schedules
because a set staffing pattern is repeated every few weeks
Flexitime - answer-A system that allows employees to select the time schedules that
best meet their personal needs while still meeting work responsibilities
10-12hr shift (type of staffing) - answer-Practiced for nurses working abroad, nurses
are happier with this scheduling.
Phases - answer-Induction
Orientation
Socialization
Induction - answer-- educating the new employee
- providing adequate information to the employee
- Appointment
- 1-2 weeks
GENERATIONAL CONSIDERATIONS FOR STAFFING - answer-1. Silent
generation/Veteran generation (no longer in the workforce)
2. Baby Boomer generation (43-60)
3. Generation X (61-81)
4. Generation Y (Millennials)
5. Generation Z (82-00)
Recruitment - answer-Process of actively seeking out or attracting applicants for
existing positions and should be an ongoing process
HIGHLIGHTS ON THE BENEFITS FOR THE HIRED NURSES - answer-Retention
METHODS FOR EMPLOYMENT - answer-1. Word of mouth
2. Internet
3. Recruitment ad within the agency
4. Newspaper
TOOL USED IN THE PROCESS OF EMPLOYMENT - answer-Interview
, Interviewinng - answer-A verbal interaction between individuals for a particular
purpose, frequently accepted as the FOUNDATION FOR HIRING,
TYPES OF INTERVIEW - answer-1. Structured
2. Unstructured
3. Semi-structured
Unstructured interview - answer-Requires little planning, unclear goals, questions not
prepared in advanced
Semi-structured interview - answer-require some planning because the flow is
focused and directed
at major topic areas, although there is flexibility in the approach
TIPS FOR INTERVIEWER - answer-1. Listen
2. More than 1 interviewer is better to avoid biases.
3. Find time to pause- to allow applicant to ask questions
4. Use scenarios
5. Keep a written record
TIPS FOR INTERVIEWEE - answer-1. Arrive around 10-15 mins before interview -to
be mentally and physically prepared.
2. Greet formally
3. Dress formally
4. Put on a smile
5. You do not sit, unless you are told to do so (in some cases)
6. Do not chew gum
Structured planning - answer-requires greater planning time, yet because questions
must be
developed in advance that address the specific job requirements, information must
be offered about the skills and qualities being sought
IT IS THE PROCESS OF PICKING OUT THE BEST APPLICANT - answer-Selection
RESPONSIBLE FOR SELECTING APPLICANTS FIT FOR THE JOB - answer-
Human Resource Department
RESPONSIBILITIES OF THE HR IN SELECTING - answer-1. Verification of
resumes (Background check)
2. Call upon a person who can attest that what was in the resume are all true or
credible.
3. Give the applicant a Psychological test and Personality test
5. Request for a Physical Exam
WHAT IS TO BE DONE WHEN FINALIZING THE SELECTION - answer-1. Manager
gives closure
2. HR informs applicant if all papers are settled
3. DATE is given to the applicant of when to expect call from the organization
ANSWERS
STAFFING - answer-it is the process of determining and providing the acceptable
number and mix of nursing personnel to produce a desired level of care to meet the
patient's demand
THINGS TO BE CONSIDERED FOR STAFFING - answer-1. The nurse does
forecast
2. Source of nursing pool
3. The number of nursing graduates (to do planning for the recruitment)
4. The length of employments of nursing health staff
5. 1. The peak of resignation of staff.
6. The patient census
7. Competence of the staff
8. Budget - how many nurses are needed
9. Insurance
THE STEPS IN STAFFING - answer-1. Determining the number of personnel
needed
2. Use organization resources
3. Adequate socialization of each employees
4. Use of creation and scheduling policies
FACTORS THAT AFFECTS STAFFING - answer-1. Philosophy and objectives of
the hospital and nursing services
2. The type of patients being served
3. The number of patients and the type of illness they attain
4. The characteristic's of the nursing staff
5. Administrative policies (e.g. Pattern of work schedule)
6. Standards of care
7. Resources of the nursing unit
8. Involvement in professional activities
IT IS THE TIME TABLE THAT SHOWS THE PLANNED WORK DAY SHIFTS FOR
PERSONNEL AND ITS GOAL IS TO ASSIGN WORKING DAYS OFF TO A
PERSONNEL TO THAT QUALITY PRODUCT/SERVICES ARE ENSURED -
answer-Schedule
FACTORS TO CONSIDER IN SCHEDULING - answer-1. Different levels of nursing
staff
2. Adequate coverage for 24hours
3. 5 working days (40 hours per week)
4. Staggered
5. Long stretches of consecutive work days
6. Shifting
7. Relieving
,TYPES OF SCHEDULING - answer-1. Centralized
2. Decentralized
Centralized staffing - answer-One person makes the schedule, usually the chief
nurse or assigned personnel (types of staffing)
Decentralized staffing - answer-Usually done by more than one individual, usually
the unit head nurse of the unit
Scheduling options / patterns - answer-Cyclical
Flexitime
10-12hr shift
Cyclical scheduling - answer-Allows long-term knowledge of future work schedules
because a set staffing pattern is repeated every few weeks
Flexitime - answer-A system that allows employees to select the time schedules that
best meet their personal needs while still meeting work responsibilities
10-12hr shift (type of staffing) - answer-Practiced for nurses working abroad, nurses
are happier with this scheduling.
Phases - answer-Induction
Orientation
Socialization
Induction - answer-- educating the new employee
- providing adequate information to the employee
- Appointment
- 1-2 weeks
GENERATIONAL CONSIDERATIONS FOR STAFFING - answer-1. Silent
generation/Veteran generation (no longer in the workforce)
2. Baby Boomer generation (43-60)
3. Generation X (61-81)
4. Generation Y (Millennials)
5. Generation Z (82-00)
Recruitment - answer-Process of actively seeking out or attracting applicants for
existing positions and should be an ongoing process
HIGHLIGHTS ON THE BENEFITS FOR THE HIRED NURSES - answer-Retention
METHODS FOR EMPLOYMENT - answer-1. Word of mouth
2. Internet
3. Recruitment ad within the agency
4. Newspaper
TOOL USED IN THE PROCESS OF EMPLOYMENT - answer-Interview
, Interviewinng - answer-A verbal interaction between individuals for a particular
purpose, frequently accepted as the FOUNDATION FOR HIRING,
TYPES OF INTERVIEW - answer-1. Structured
2. Unstructured
3. Semi-structured
Unstructured interview - answer-Requires little planning, unclear goals, questions not
prepared in advanced
Semi-structured interview - answer-require some planning because the flow is
focused and directed
at major topic areas, although there is flexibility in the approach
TIPS FOR INTERVIEWER - answer-1. Listen
2. More than 1 interviewer is better to avoid biases.
3. Find time to pause- to allow applicant to ask questions
4. Use scenarios
5. Keep a written record
TIPS FOR INTERVIEWEE - answer-1. Arrive around 10-15 mins before interview -to
be mentally and physically prepared.
2. Greet formally
3. Dress formally
4. Put on a smile
5. You do not sit, unless you are told to do so (in some cases)
6. Do not chew gum
Structured planning - answer-requires greater planning time, yet because questions
must be
developed in advance that address the specific job requirements, information must
be offered about the skills and qualities being sought
IT IS THE PROCESS OF PICKING OUT THE BEST APPLICANT - answer-Selection
RESPONSIBLE FOR SELECTING APPLICANTS FIT FOR THE JOB - answer-
Human Resource Department
RESPONSIBILITIES OF THE HR IN SELECTING - answer-1. Verification of
resumes (Background check)
2. Call upon a person who can attest that what was in the resume are all true or
credible.
3. Give the applicant a Psychological test and Personality test
5. Request for a Physical Exam
WHAT IS TO BE DONE WHEN FINALIZING THE SELECTION - answer-1. Manager
gives closure
2. HR informs applicant if all papers are settled
3. DATE is given to the applicant of when to expect call from the organization
