NCM 119 (CONTROLLING)EXAM
QUESTIONS AND ANSWERS
Analyzes results to evaluate accomplishments and includes evaluating employee
performance, analyzing financial activities, and monitoring quality of care -
ANSWER-controlling
Should not be viewed as a means of determining success or failure but as a way to
learn and grow, both personally and professionally - ANSWER-controlling
During this phase of the management process, performance is measured against
predetermined standards, and action is taken to correct discrepancies between
these standards and actual performance - ANSWER-controlling
It is generally defined as a management function, effective quality control requires
managers to have skill in both leadership and management - ANSWER-controlling
True or False. Controlling is the fifth and final step in the management process which
is the end in itself. - ANSWER-false - The management process, like the nursing
process-is cyclic, controlling is not an end in itself; it is implemented throughout all
phases of management
It is a specific type of controlling which refers to activities that are used to evaluate,
monitor, or regulate services rendered to consumers - ANSWER-quality control
What is the first step in the quality control as a process? - ANSWER-establishment
of control criteria or standards
(measuring performance is impossible if standards have not been clearly
established)
It is the process of measuring products, practices, and services against best
performing organizations - ANSWER-benchmarking
A tool for identifying desired standards of organizational performance - ANSWER-
benchmarking
The second step in the quality control process - ANSWER-identifying information
relevant to the criteria
(what information is needed to measure the criteria?)
The third step in the quality control process - ANSWER-determining ways to collect
information
(As in all data gathering, the manager must be sure to use all appropriate sources)
The fourth step in auditing quality control - ANSWER-collecting and analyzing
information
QUESTIONS AND ANSWERS
Analyzes results to evaluate accomplishments and includes evaluating employee
performance, analyzing financial activities, and monitoring quality of care -
ANSWER-controlling
Should not be viewed as a means of determining success or failure but as a way to
learn and grow, both personally and professionally - ANSWER-controlling
During this phase of the management process, performance is measured against
predetermined standards, and action is taken to correct discrepancies between
these standards and actual performance - ANSWER-controlling
It is generally defined as a management function, effective quality control requires
managers to have skill in both leadership and management - ANSWER-controlling
True or False. Controlling is the fifth and final step in the management process which
is the end in itself. - ANSWER-false - The management process, like the nursing
process-is cyclic, controlling is not an end in itself; it is implemented throughout all
phases of management
It is a specific type of controlling which refers to activities that are used to evaluate,
monitor, or regulate services rendered to consumers - ANSWER-quality control
What is the first step in the quality control as a process? - ANSWER-establishment
of control criteria or standards
(measuring performance is impossible if standards have not been clearly
established)
It is the process of measuring products, practices, and services against best
performing organizations - ANSWER-benchmarking
A tool for identifying desired standards of organizational performance - ANSWER-
benchmarking
The second step in the quality control process - ANSWER-identifying information
relevant to the criteria
(what information is needed to measure the criteria?)
The third step in the quality control process - ANSWER-determining ways to collect
information
(As in all data gathering, the manager must be sure to use all appropriate sources)
The fourth step in auditing quality control - ANSWER-collecting and analyzing
information
