NCM - 119 EXAM QUESTIONS AND
ANSWERS
Job Description - ANSWER-_________________ is specifications of duties,
conditions and requirements of a particular job prepared through a careful job
analysis.
Performance Descriptions - ANSWER-Job Description is AKA
- Job title
- Job relationships
- Performance description - ANSWER-Job Description includes the : (3)
Employee Discipline - ANSWER-_______________ is the process of generating
employee compliance to institutional rules and regulations.
Employee Discipline - ANSWER-________________ provides a direction for the
delinquent employee.
Employee Discipline - ANSWER-_______________ helps RN to perform their tasks
better and they are able to care for their clients without guesswork.
Employee Discipline - ANSWER-______________ creates order and smooth
transition during shifts and breaks.
1. Discipline should be done privately, promptly and consistently.
2. Should be progressive in nature
3. In the work environment especially it should be preceded with counselling.
4. Disciplinary procedures should be instituted with extreme caution. - ANSWER-
What are the 4 principles of Discipline
1. Counselling
2. Verbal reprimand
3. Written reprimand
4. Short suspension
5. Longer suspension
6. Discharge/dismissal - ANSWER-What are the 6 steps of Progressive Discipline
, 1986 Bill of Rights - ANSWER-"No person shall be deprived of life, liberty or properly
withoul due process of law"
Directing - ANSWER-________________ is the act of issuing orders, assignments,
instructions to accomplish the organization's goals and objectives.
Directing - ANSWER-__________ entails explaining what is to be done, to and by
whom, at what time, how and why the task should be done.
Directing - ANSWER-___________ involves the process of getting the organization's
work done.
1. Delegation
2. Supervision
3. Staff Development
4. Coordination
5. Collaboration
6. Communication - ANSWER-What are the 6 elements of Directing
Delegation - ANSWER-_________________ is the act of assigning to someone else
a portion of the work to be done with corresponding ARA.
Delegation - ANSWER-_________________ a skill to be learned and mastered
beginning with learning what cannot be delegated and what will be delegated to
whom.
1. ARA
2. Final evaluation of staff performance
3. Correcting and disciplining staff - ANSWER-In Delegation, what cannot be
delegated?
1. Overall responsibility, authority, and accountability for satisfactory completion of all
activities in the unit.
2. Authority to sign one's name is never delegated.
3. Evaluating the staff and/or taking necessary corrective or disciplinary action.
4. Responsibility for maintaining morale or the opportunity to say a few words of
encouragement to the staff especially the new ones.
5. Jobs that are too technical and those that involve trust and confidence. -
ANSWER-What cannot be delegated? (5)
ANSWERS
Job Description - ANSWER-_________________ is specifications of duties,
conditions and requirements of a particular job prepared through a careful job
analysis.
Performance Descriptions - ANSWER-Job Description is AKA
- Job title
- Job relationships
- Performance description - ANSWER-Job Description includes the : (3)
Employee Discipline - ANSWER-_______________ is the process of generating
employee compliance to institutional rules and regulations.
Employee Discipline - ANSWER-________________ provides a direction for the
delinquent employee.
Employee Discipline - ANSWER-_______________ helps RN to perform their tasks
better and they are able to care for their clients without guesswork.
Employee Discipline - ANSWER-______________ creates order and smooth
transition during shifts and breaks.
1. Discipline should be done privately, promptly and consistently.
2. Should be progressive in nature
3. In the work environment especially it should be preceded with counselling.
4. Disciplinary procedures should be instituted with extreme caution. - ANSWER-
What are the 4 principles of Discipline
1. Counselling
2. Verbal reprimand
3. Written reprimand
4. Short suspension
5. Longer suspension
6. Discharge/dismissal - ANSWER-What are the 6 steps of Progressive Discipline
, 1986 Bill of Rights - ANSWER-"No person shall be deprived of life, liberty or properly
withoul due process of law"
Directing - ANSWER-________________ is the act of issuing orders, assignments,
instructions to accomplish the organization's goals and objectives.
Directing - ANSWER-__________ entails explaining what is to be done, to and by
whom, at what time, how and why the task should be done.
Directing - ANSWER-___________ involves the process of getting the organization's
work done.
1. Delegation
2. Supervision
3. Staff Development
4. Coordination
5. Collaboration
6. Communication - ANSWER-What are the 6 elements of Directing
Delegation - ANSWER-_________________ is the act of assigning to someone else
a portion of the work to be done with corresponding ARA.
Delegation - ANSWER-_________________ a skill to be learned and mastered
beginning with learning what cannot be delegated and what will be delegated to
whom.
1. ARA
2. Final evaluation of staff performance
3. Correcting and disciplining staff - ANSWER-In Delegation, what cannot be
delegated?
1. Overall responsibility, authority, and accountability for satisfactory completion of all
activities in the unit.
2. Authority to sign one's name is never delegated.
3. Evaluating the staff and/or taking necessary corrective or disciplinary action.
4. Responsibility for maintaining morale or the opportunity to say a few words of
encouragement to the staff especially the new ones.
5. Jobs that are too technical and those that involve trust and confidence. -
ANSWER-What cannot be delegated? (5)
