NCM 119 - MIDTERM EXAM
QUESTIONS AND ANSWERS
This reflects the hierarchical nature of the organization. Downward communication
includes directives to employees, expectations for employees, and performance
feedback according to Sullivan (2012) as cited by Murray (2017). - answer-
DOWNWARD COMMUNICATION
It is the sending of information up the hierarchal chain. EX: requests for resources,
sharing ideas or suggestions for improvement, and employee grievances. - answer-
UPWARD COMMUNICATION
It is the sharing of information among nurse leaders and managers or other staff at
the same level. - answer-LATERAL COMMUNICATION
This occurs with others in the organization who are not on the same level in the
hierarchy is considered diagonal communication. EX: a nurse leader and manager
communicates with the chief financial officer or the medical director. - answer-
DIAGONAL COMMUNICATION
- is essentially used in a professional setting.
- It is a purposeful piece of writing that conveys relevant information to the reader in
a clear, concise, and effective manner. - answer-BUSINESS WRITING
1. Instructional
2. Informational
3. Persuasive
4. Transactional - answer-TYPES OF BUSINESS WRITING
- is directional and done for the purpose of completing a task.
EX: user manual and memo fall - answer-Instructional
- refers to recording information or documents essential to the core functions of an
organization.
EX: financial statements of a company, minutes of a meeting and report writing. -
answer-Informational
- it aims to impress the reader and influence their decision. It contains information
about a product or service. This includes bulk sales, emails and press releases. -
answer-Persuasive
- is a day-to-day communication at the workplace.
EX: communication is sent by email, but also includes official letters, forms, and
invoices. - answer-Transactional
, 1. Clarity of purpose
2. Clarity of thought
3. Convey accurate and relevant information
4. Avoid jargon
5. Read and revise
6. Practice is the key
7. Be direct
8. Avoid verbosity
9. Correct grammar and sentence structure
10. Easy to scan - answer-PRINCIPLES OF GOOD BUSINESS WRITING
is a short message for internal communication in an organization. It is written to
communicate with a wide audience on something brief but important. - answer-
MEMO WRITING
1. VERBATIM MINUTES
2. SUMMARY MINUTES
3. ACTION MINUTES - answer-TYPES OF MINUTES OF THE MEETING
- Usually taken by secretaries of a government legislature, council, or lawmaking
body.
- It is time consuming since everything that transpired during the meeting is
documented.
- Every single word said at a meeting is transcribed
- These are often long and can be difficult. - answer-VERBATIM MINUTES
- This provides a record of all information during a meeting but
not necessarily word for word
- Short and free from the complexities - answer-SUMMARY MINUTES
- Contains identifying information, brief summary of discussions made and key
information presented
- Emphasizes the transcription of decisions, tasks, and actions to be done related to
the proceeding, thus making this minutes quick and easily prepared. - answer-
ACTION MINUTES
- is a formal document of a specific topic related to once job which is addressed to a
particular audience - answer-REPORT
1. CHANGE-OF-SHIFT REPORTS (CSR)
2. TRANSFER REPORTS (TR)
3. INCIDENT REPORT (IR)
4. TELEPHONE REPORTS (TER) - answer-TYPES OF REPORTS IN NURSING
QUESTIONS AND ANSWERS
This reflects the hierarchical nature of the organization. Downward communication
includes directives to employees, expectations for employees, and performance
feedback according to Sullivan (2012) as cited by Murray (2017). - answer-
DOWNWARD COMMUNICATION
It is the sending of information up the hierarchal chain. EX: requests for resources,
sharing ideas or suggestions for improvement, and employee grievances. - answer-
UPWARD COMMUNICATION
It is the sharing of information among nurse leaders and managers or other staff at
the same level. - answer-LATERAL COMMUNICATION
This occurs with others in the organization who are not on the same level in the
hierarchy is considered diagonal communication. EX: a nurse leader and manager
communicates with the chief financial officer or the medical director. - answer-
DIAGONAL COMMUNICATION
- is essentially used in a professional setting.
- It is a purposeful piece of writing that conveys relevant information to the reader in
a clear, concise, and effective manner. - answer-BUSINESS WRITING
1. Instructional
2. Informational
3. Persuasive
4. Transactional - answer-TYPES OF BUSINESS WRITING
- is directional and done for the purpose of completing a task.
EX: user manual and memo fall - answer-Instructional
- refers to recording information or documents essential to the core functions of an
organization.
EX: financial statements of a company, minutes of a meeting and report writing. -
answer-Informational
- it aims to impress the reader and influence their decision. It contains information
about a product or service. This includes bulk sales, emails and press releases. -
answer-Persuasive
- is a day-to-day communication at the workplace.
EX: communication is sent by email, but also includes official letters, forms, and
invoices. - answer-Transactional
, 1. Clarity of purpose
2. Clarity of thought
3. Convey accurate and relevant information
4. Avoid jargon
5. Read and revise
6. Practice is the key
7. Be direct
8. Avoid verbosity
9. Correct grammar and sentence structure
10. Easy to scan - answer-PRINCIPLES OF GOOD BUSINESS WRITING
is a short message for internal communication in an organization. It is written to
communicate with a wide audience on something brief but important. - answer-
MEMO WRITING
1. VERBATIM MINUTES
2. SUMMARY MINUTES
3. ACTION MINUTES - answer-TYPES OF MINUTES OF THE MEETING
- Usually taken by secretaries of a government legislature, council, or lawmaking
body.
- It is time consuming since everything that transpired during the meeting is
documented.
- Every single word said at a meeting is transcribed
- These are often long and can be difficult. - answer-VERBATIM MINUTES
- This provides a record of all information during a meeting but
not necessarily word for word
- Short and free from the complexities - answer-SUMMARY MINUTES
- Contains identifying information, brief summary of discussions made and key
information presented
- Emphasizes the transcription of decisions, tasks, and actions to be done related to
the proceeding, thus making this minutes quick and easily prepared. - answer-
ACTION MINUTES
- is a formal document of a specific topic related to once job which is addressed to a
particular audience - answer-REPORT
1. CHANGE-OF-SHIFT REPORTS (CSR)
2. TRANSFER REPORTS (TR)
3. INCIDENT REPORT (IR)
4. TELEPHONE REPORTS (TER) - answer-TYPES OF REPORTS IN NURSING
