NCM 119: l&M STAFFING AND
SCHEDULING EXAM QUESTIONS AND
ANSWERS
The process of determining and providing the acceptable number and mix of
nursing personnel to produce a desired level of care and to meet the patient's
demand for care. -ANSWER- staffing
Purpose of staffing? -ANSWER- To provide each nursing unit an appropriate and
acceptable number of worker in each category to perform the nursing task required.
FACTORS AFFECTING STAFFING -ANSWER- 1.The population served or the kind
of patient served
2.Pattern of work schedule
3.Expected hours of work per annum of each employee
4.Budget
5.Availability and characteristics of nursing staff
6.The type, philosophy and objectives of the hospital and nursing service
7.Administrative policies such as rotation, weekends, holidays and off duties
STEPS IN SELECTION OF PERSONNEL -ANSWER- 1. Advertising/ advertisement
2. SCREENING
3. INTERVIEW
4. SELECTION
5. PLACEMENT
6. ORIENTATION
7. Staff development
Most common method of informing the public of vacant position -ANSWER-
Advertising/ advertisement
Ex. of Advertising/ advertisement -ANSWER- Words of mouth
Employee recommendation
Job fair
Contacts with schools graduating class
Nursing convention
This can be very effective however it may lead to hiring of friends and relative which
may lead to favoritism and nepotism -ANSWER- Words of mouth
SCREENING
THREE PHILOSOPHIES: -ANSWER- Screen out applicants who do not fit with the
job
Try to fit the job to a promising applicants
, Try to fit the applicants to the job
Purpose of Interview -ANSWER- To obtain further information about the applicant
To give information
To determine if the applicant qualifies for the position
Suggested principles when doing a pre-employment interview -ANSWER- Create
and maintain a comfortable environment throughout the interview
Conduct the interview according to pre planned outline
Explore the applicant's background and future plans before describing the available
position
Encourage the applicant to talk freely by asking non directive, open ended questions
Listen attentively and talk sparingly while the applicant describes his/her background
and future plans
Be aware of your own and the applicant's non verbal communication
Identify the positive and negative aspects of the job in details
The process of choosing from several available candidates/applicants -ANSWER-
SELECTION
the process of choosing from number of possible jobs -ANSWER- PLACEMENT
Process of becoming familiar with a new environment and adopting well to it. -
ANSWER- ORIENTATION
WELL DESIGNED ORIENTATION PROGRAM INCLUDE: -ANSWER- A tour of the
physical facilities
Introduce to co-worker
Description of the organizational structure of the institution
Information on the philosophy, goals, policies and standards of the institution
Functions of the member of the health care team
it include trainings and seminars -ANSWER- Staff development
SYSTEM OF ASSIGNMENT OF NURSING PERSONNEL -ANSWER- CASE
METHOD
FUNCTIONAL METHOD
TEAM METHOD
PRIMARY METHOD
MODULAR METHOD
Preparing a time table showing planned work days and shifts for nursing personnel -
ANSWER- SCHEDULING
SCHEDULING EXAM QUESTIONS AND
ANSWERS
The process of determining and providing the acceptable number and mix of
nursing personnel to produce a desired level of care and to meet the patient's
demand for care. -ANSWER- staffing
Purpose of staffing? -ANSWER- To provide each nursing unit an appropriate and
acceptable number of worker in each category to perform the nursing task required.
FACTORS AFFECTING STAFFING -ANSWER- 1.The population served or the kind
of patient served
2.Pattern of work schedule
3.Expected hours of work per annum of each employee
4.Budget
5.Availability and characteristics of nursing staff
6.The type, philosophy and objectives of the hospital and nursing service
7.Administrative policies such as rotation, weekends, holidays and off duties
STEPS IN SELECTION OF PERSONNEL -ANSWER- 1. Advertising/ advertisement
2. SCREENING
3. INTERVIEW
4. SELECTION
5. PLACEMENT
6. ORIENTATION
7. Staff development
Most common method of informing the public of vacant position -ANSWER-
Advertising/ advertisement
Ex. of Advertising/ advertisement -ANSWER- Words of mouth
Employee recommendation
Job fair
Contacts with schools graduating class
Nursing convention
This can be very effective however it may lead to hiring of friends and relative which
may lead to favoritism and nepotism -ANSWER- Words of mouth
SCREENING
THREE PHILOSOPHIES: -ANSWER- Screen out applicants who do not fit with the
job
Try to fit the job to a promising applicants
, Try to fit the applicants to the job
Purpose of Interview -ANSWER- To obtain further information about the applicant
To give information
To determine if the applicant qualifies for the position
Suggested principles when doing a pre-employment interview -ANSWER- Create
and maintain a comfortable environment throughout the interview
Conduct the interview according to pre planned outline
Explore the applicant's background and future plans before describing the available
position
Encourage the applicant to talk freely by asking non directive, open ended questions
Listen attentively and talk sparingly while the applicant describes his/her background
and future plans
Be aware of your own and the applicant's non verbal communication
Identify the positive and negative aspects of the job in details
The process of choosing from several available candidates/applicants -ANSWER-
SELECTION
the process of choosing from number of possible jobs -ANSWER- PLACEMENT
Process of becoming familiar with a new environment and adopting well to it. -
ANSWER- ORIENTATION
WELL DESIGNED ORIENTATION PROGRAM INCLUDE: -ANSWER- A tour of the
physical facilities
Introduce to co-worker
Description of the organizational structure of the institution
Information on the philosophy, goals, policies and standards of the institution
Functions of the member of the health care team
it include trainings and seminars -ANSWER- Staff development
SYSTEM OF ASSIGNMENT OF NURSING PERSONNEL -ANSWER- CASE
METHOD
FUNCTIONAL METHOD
TEAM METHOD
PRIMARY METHOD
MODULAR METHOD
Preparing a time table showing planned work days and shifts for nursing personnel -
ANSWER- SCHEDULING
