NCM 119 LONG EXAM 1 QUESTIONS
AND ANSWERS
Management - answer-Process of leading and directing all through deployment and
manipulation of resources
Leadership - answer-Persuading and influencing others towards a goal and is
composed of a wide variety of roles
Vision, Influence, Power, Authority, Responsibility, Accountability - answer-Elements
of Leadership (6)
Vision - answer-Foresight
Influence - answer-To convince other people to follow your goals/objectives/aims
Power - answer-Right to command
Enables one to accomplish goals
Authority - answer-Power to make decisions
Responsibility - answer-Obligation to do something
Accountability - answer-Nurses are answerable for their actions
Reward
Legitimate
Referent
Informational
Punishment./Coercive
Expert
Charismatic - answer-Sources of Power
Reward - answer-When you have the ability to offer a reward
E.g. offering your employees the opportunity to leave early after completing their task
is using the power of reward
Legitimate - answer-Your position is recognized that you have the authority; they
recognize that they are obligated to follow your requests
Referent - answer-Refers to the ability of a leader to influence a follower because of
the follower's loyalty, respect, friendship, admiration, affection, or a desire to gain
approval.
Informational - answer-When a person possesses needed or wanted information, it
puts them in a position of power
,Punishment/Coercive - answer-Capacity to compel others' compliance through the
use of force including punishment or threat of punishment.
Uses fear as leverage
Expert - answer-A certain person has an elevated level of knowledge or a specific
skill set that others in an organization don't have. This perception leads to more
influence within the expert's place of work.
Charismatic - answer-Leader who uses his/her communication skills,
persuasiveness, and charm to influence others.
The Great Man Theory/Trait Theories - answer-- based on Aristotelian philosophy:
"Some are born to lead while others are born to be led."
- "Great leaders arise when the situation demands it."
- Claims that some people are born with the necessary attributes that set them apart
from others which are responsible for their positions of power and authority.
Behavioral Theories - answer--human relations era
-they look into behavior or relational perspectives of people
Authoritarian - answer-- strong control is maintained over the work group
- communication is downward
- motivated by coercion
- direction with commands
- decision making does not involve others
- emphasis is on difference in status ("I" and "you")
- criticism is punitive/harsh
Democratic - answer-- less control is maintained
- economic and ego awards are used to motivate
- directed through suggestions and guidance
- communication flows up and down
- decision making involves others
- emphasis is on "we" rather than I and you
- constructive criticism
- appropriate for an extended period of time working together
- promotes autonomy and creativity is enhanced
Laissez-Faire - answer-- permissive
- little to no control
- motivated by support when requested by the group/individuals
- little or no direction
- upward and downward communication
- disperses decision making throughout the group
- places emphasis on the group
- no criticism
- when the problem is not well-defined, brainstorming occurs
- members are given independence to make decisions
1. Purpose
, 2. Values
3. Heart
4. Relationships
5. Self-discipline - answer-Distinguishing characteristics of a leader
Values - answer-Speaks about our morals in life
Relationships - answer-Build network and connections with people
Mary Parker Follett - answer-- introduced the participative management
- emphasized on authority with rather than authority over employees
- law of situation
- participative management theory
- "to give directives, know the situation first"
Law of Situation - answer-Conflicts are resolved based on the facts of the situation
Participative management theory - answer-Leaders encourage participation and
contributions from group members and help them feel more relevant and committed
to the decision-making process
- Mary Parker Follett
- Paul Hersey
- Kenneth Blanchard
- Blake and Mouton
- Tannenbaum and Schmidt - answer-Advocates of the Situational/Contingency
Theories
Paul Hersey and Kenneth Blanchard - answer-- Leaders adapt their style to the
maturity of the follower
- as people mature, leadership style become less task focused and more relationship
oriented
Blake and Mouton - answer-Developed Managerial Grid on productivity, people, and
relationships
Tannenbaum and Schmidt - answer-Managers need varying mixtures of autocratic
and democratic leadership behavior
1. Transactional Leadership
2. Transformational Leadership
3. Servant Leadership - answer-Contemporary Leadership Theories
Transactional Leadership - answer-Focused on getting the work done on a day-to-
day basis (short-term)
Transformational Leadership - answer-- the leader has a vision and empowers
others with the vision
- deep-set internal values and ideas
- followers will go for the greater good and is supportive of the leader
AND ANSWERS
Management - answer-Process of leading and directing all through deployment and
manipulation of resources
Leadership - answer-Persuading and influencing others towards a goal and is
composed of a wide variety of roles
Vision, Influence, Power, Authority, Responsibility, Accountability - answer-Elements
of Leadership (6)
Vision - answer-Foresight
Influence - answer-To convince other people to follow your goals/objectives/aims
Power - answer-Right to command
Enables one to accomplish goals
Authority - answer-Power to make decisions
Responsibility - answer-Obligation to do something
Accountability - answer-Nurses are answerable for their actions
Reward
Legitimate
Referent
Informational
Punishment./Coercive
Expert
Charismatic - answer-Sources of Power
Reward - answer-When you have the ability to offer a reward
E.g. offering your employees the opportunity to leave early after completing their task
is using the power of reward
Legitimate - answer-Your position is recognized that you have the authority; they
recognize that they are obligated to follow your requests
Referent - answer-Refers to the ability of a leader to influence a follower because of
the follower's loyalty, respect, friendship, admiration, affection, or a desire to gain
approval.
Informational - answer-When a person possesses needed or wanted information, it
puts them in a position of power
,Punishment/Coercive - answer-Capacity to compel others' compliance through the
use of force including punishment or threat of punishment.
Uses fear as leverage
Expert - answer-A certain person has an elevated level of knowledge or a specific
skill set that others in an organization don't have. This perception leads to more
influence within the expert's place of work.
Charismatic - answer-Leader who uses his/her communication skills,
persuasiveness, and charm to influence others.
The Great Man Theory/Trait Theories - answer-- based on Aristotelian philosophy:
"Some are born to lead while others are born to be led."
- "Great leaders arise when the situation demands it."
- Claims that some people are born with the necessary attributes that set them apart
from others which are responsible for their positions of power and authority.
Behavioral Theories - answer--human relations era
-they look into behavior or relational perspectives of people
Authoritarian - answer-- strong control is maintained over the work group
- communication is downward
- motivated by coercion
- direction with commands
- decision making does not involve others
- emphasis is on difference in status ("I" and "you")
- criticism is punitive/harsh
Democratic - answer-- less control is maintained
- economic and ego awards are used to motivate
- directed through suggestions and guidance
- communication flows up and down
- decision making involves others
- emphasis is on "we" rather than I and you
- constructive criticism
- appropriate for an extended period of time working together
- promotes autonomy and creativity is enhanced
Laissez-Faire - answer-- permissive
- little to no control
- motivated by support when requested by the group/individuals
- little or no direction
- upward and downward communication
- disperses decision making throughout the group
- places emphasis on the group
- no criticism
- when the problem is not well-defined, brainstorming occurs
- members are given independence to make decisions
1. Purpose
, 2. Values
3. Heart
4. Relationships
5. Self-discipline - answer-Distinguishing characteristics of a leader
Values - answer-Speaks about our morals in life
Relationships - answer-Build network and connections with people
Mary Parker Follett - answer-- introduced the participative management
- emphasized on authority with rather than authority over employees
- law of situation
- participative management theory
- "to give directives, know the situation first"
Law of Situation - answer-Conflicts are resolved based on the facts of the situation
Participative management theory - answer-Leaders encourage participation and
contributions from group members and help them feel more relevant and committed
to the decision-making process
- Mary Parker Follett
- Paul Hersey
- Kenneth Blanchard
- Blake and Mouton
- Tannenbaum and Schmidt - answer-Advocates of the Situational/Contingency
Theories
Paul Hersey and Kenneth Blanchard - answer-- Leaders adapt their style to the
maturity of the follower
- as people mature, leadership style become less task focused and more relationship
oriented
Blake and Mouton - answer-Developed Managerial Grid on productivity, people, and
relationships
Tannenbaum and Schmidt - answer-Managers need varying mixtures of autocratic
and democratic leadership behavior
1. Transactional Leadership
2. Transformational Leadership
3. Servant Leadership - answer-Contemporary Leadership Theories
Transactional Leadership - answer-Focused on getting the work done on a day-to-
day basis (short-term)
Transformational Leadership - answer-- the leader has a vision and empowers
others with the vision
- deep-set internal values and ideas
- followers will go for the greater good and is supportive of the leader
