CHL Exam Questions and Answers Already Passed Latest Update 2025-2026
Skill Set - Answers The skills required to accomplish a specific task or function.
Span of Control - Answers The number of employees one person can effectively supervise
decreases as the complexity of their job duties increases
Unity of command - Answers An organizing principle that suggests each employee should only
have one supervisor.
input - Answers A CS leader must be able to solicit _______ from the CS team
Biomedical Engineering - Answers The work in Sterile Storage area does NOT include _______.
Culture - Answers The beliefs, values, and norms shared by department personnel that are
considered valid, and are passed onto new employees in the department.
Zero-tolerance Policy - Answers A policy that permits no amount of leniency regarding
harassing behavior.
Discrimination - Answers Unfavorable or unfair treatment on the basis of an individual's race,
religion, gender, national origin, disability, age, and in some states and communities, sexual
orientation.
Mission Statement - Answers Successful team leaders and their teams develop goals based on
their facilities _______.
C-Suite - Answers Those in the highest healthcare administrative levels, also called Executive
Team. Usually has "chief" in the title.
Chief Nursing Officer (CNO) - Answers This position leads patient care services, and oversees
the nursing staff including Registered nurses (RNs) and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - Answers This leader is responsible for the policies and practices
used to manage direct patient care
CNO - Answers Chief Nursing Officer
CPCP - Answers Chief of Patient Care Practice
COS - Answers Chief of Surgery
CMO - Answers Chief Medical Officer
CCU - Answers This nursing unit is reserved for patients with intensive nursing needs that
require skilled nursing or constant care and supervision.
CCU - Answers Critical Care Unit
,ICU - Answers Intensive Care Unit
ITU - Answers Intensive Therapy Unit
Educational Systems - Answers Useful sources of data to generate information that specifies
actual departmental performance do not include _____
Dashboard - Answers A collection of statistical data about a CS department's key performance
indicators that indicate the extent to which goals are being attained
KPI - Answers Key Performance Indicator
Key Performance Indicator - Answers A measurable assessment factor such as item accuracy,
case carts per technician, and sterilization accuracy
CSR - Answers Customer Satisfaction Ratio
PII - Answers Performance Improvement Indicator
PPI - Answers Performance and Productivity Indicator
Daily - Answers CS leaders should receive information ______ about back-orders, patient census,
OR and ancillary department procedure schedules
Organizational Chart - Answers A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
Benchmark - Answers A standard used to compare and improve a department's own products
or services by measuring them against specified standards
Best Practices - Answers Activities or procedures that are successful in one situation, and may
be successful in a similar situation in another department or organization
Policy - Answers A predetermined course of action that identifies a key activity, and provides a
general strategy; a written statement of intent
Compliance - Answers The act of following identified regulations and standards
Delegation - Answers The process of assigning authority to subordinates to do work that a
manager at a higher organizational level would otherwise do
Stakeholder - Answers A person or department with a vested interest in the successful outcome
of a product or service
EMTALA - Answers Emergency Medical Treatment and Active Labor Act
EMTALA - Answers A federal act that requires hospitals to provide emergency treatment to all
individuals regardless of their insurance status or ability to pay
, Personal Performance-based interview - Answers A strategy that uses open-ended questions
during applicant selection, performance appraisal, and other interviews to generate information
that suggests inteviewee reactions to specific situations
Position Control - Answers The process that imposes restrictions on filling vacant positions to
manage the costs associated with them
Zero-Based Budget - Answers An approach to budget preparation that requires planners to
explain all expenses, and provide justification for each line item funded with resources allocated
accordingly
Procedure - Answers A written outline or list of steps needed to perform a specific task or
function
Current hourly wages - Answers Staffing requirements are not affected by _______
Recordkeeping - Answers Collecting data to document a history of what has occurred
Programmed decisions - Answers These are the easiest decisions to make
Conflict Management Styles - Answers must be adjusted to different styles of employees
Quality - Answers When a new task or activity is added to work duties, efforts should be made to
ensure it achieves efficiency without sacrificing _________
Staffing Plan - Answers A scheduling tool used to determine the number of labor hours required
for each position and each shift to meet processing requirements while maintaining quality
standards
Labor Intensive - Answers The need for people rather than equipment or technology to perform
required work tasks
Effective - Answers Communication cannot be ________ when either the sender or the receiver
does not have adequate knowledge to understand
Physical appearance - Answers plays an important role with effective communication
Diverse - Answers The first step in enhancing communications skills is to recognize that the
work group will be _______
Shouting - Answers An e-mail message written in all capital letters is the equivalent of _________
Cyberspace - Answers Once an e-mail is in ________ it is not safe and can be shared with anyone.
Rumor - Answers Information being circulated without a source of truth
Chair of a meeting - Answers If you are ________, it is your responsibility to ensure that the group
stays on task and on time.
Skill Set - Answers The skills required to accomplish a specific task or function.
Span of Control - Answers The number of employees one person can effectively supervise
decreases as the complexity of their job duties increases
Unity of command - Answers An organizing principle that suggests each employee should only
have one supervisor.
input - Answers A CS leader must be able to solicit _______ from the CS team
Biomedical Engineering - Answers The work in Sterile Storage area does NOT include _______.
Culture - Answers The beliefs, values, and norms shared by department personnel that are
considered valid, and are passed onto new employees in the department.
Zero-tolerance Policy - Answers A policy that permits no amount of leniency regarding
harassing behavior.
Discrimination - Answers Unfavorable or unfair treatment on the basis of an individual's race,
religion, gender, national origin, disability, age, and in some states and communities, sexual
orientation.
Mission Statement - Answers Successful team leaders and their teams develop goals based on
their facilities _______.
C-Suite - Answers Those in the highest healthcare administrative levels, also called Executive
Team. Usually has "chief" in the title.
Chief Nursing Officer (CNO) - Answers This position leads patient care services, and oversees
the nursing staff including Registered nurses (RNs) and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - Answers This leader is responsible for the policies and practices
used to manage direct patient care
CNO - Answers Chief Nursing Officer
CPCP - Answers Chief of Patient Care Practice
COS - Answers Chief of Surgery
CMO - Answers Chief Medical Officer
CCU - Answers This nursing unit is reserved for patients with intensive nursing needs that
require skilled nursing or constant care and supervision.
CCU - Answers Critical Care Unit
,ICU - Answers Intensive Care Unit
ITU - Answers Intensive Therapy Unit
Educational Systems - Answers Useful sources of data to generate information that specifies
actual departmental performance do not include _____
Dashboard - Answers A collection of statistical data about a CS department's key performance
indicators that indicate the extent to which goals are being attained
KPI - Answers Key Performance Indicator
Key Performance Indicator - Answers A measurable assessment factor such as item accuracy,
case carts per technician, and sterilization accuracy
CSR - Answers Customer Satisfaction Ratio
PII - Answers Performance Improvement Indicator
PPI - Answers Performance and Productivity Indicator
Daily - Answers CS leaders should receive information ______ about back-orders, patient census,
OR and ancillary department procedure schedules
Organizational Chart - Answers A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
Benchmark - Answers A standard used to compare and improve a department's own products
or services by measuring them against specified standards
Best Practices - Answers Activities or procedures that are successful in one situation, and may
be successful in a similar situation in another department or organization
Policy - Answers A predetermined course of action that identifies a key activity, and provides a
general strategy; a written statement of intent
Compliance - Answers The act of following identified regulations and standards
Delegation - Answers The process of assigning authority to subordinates to do work that a
manager at a higher organizational level would otherwise do
Stakeholder - Answers A person or department with a vested interest in the successful outcome
of a product or service
EMTALA - Answers Emergency Medical Treatment and Active Labor Act
EMTALA - Answers A federal act that requires hospitals to provide emergency treatment to all
individuals regardless of their insurance status or ability to pay
, Personal Performance-based interview - Answers A strategy that uses open-ended questions
during applicant selection, performance appraisal, and other interviews to generate information
that suggests inteviewee reactions to specific situations
Position Control - Answers The process that imposes restrictions on filling vacant positions to
manage the costs associated with them
Zero-Based Budget - Answers An approach to budget preparation that requires planners to
explain all expenses, and provide justification for each line item funded with resources allocated
accordingly
Procedure - Answers A written outline or list of steps needed to perform a specific task or
function
Current hourly wages - Answers Staffing requirements are not affected by _______
Recordkeeping - Answers Collecting data to document a history of what has occurred
Programmed decisions - Answers These are the easiest decisions to make
Conflict Management Styles - Answers must be adjusted to different styles of employees
Quality - Answers When a new task or activity is added to work duties, efforts should be made to
ensure it achieves efficiency without sacrificing _________
Staffing Plan - Answers A scheduling tool used to determine the number of labor hours required
for each position and each shift to meet processing requirements while maintaining quality
standards
Labor Intensive - Answers The need for people rather than equipment or technology to perform
required work tasks
Effective - Answers Communication cannot be ________ when either the sender or the receiver
does not have adequate knowledge to understand
Physical appearance - Answers plays an important role with effective communication
Diverse - Answers The first step in enhancing communications skills is to recognize that the
work group will be _______
Shouting - Answers An e-mail message written in all capital letters is the equivalent of _________
Cyberspace - Answers Once an e-mail is in ________ it is not safe and can be shared with anyone.
Rumor - Answers Information being circulated without a source of truth
Chair of a meeting - Answers If you are ________, it is your responsibility to ensure that the group
stays on task and on time.
