MGMT 3320 Exam 3 SHSU Simmons
Questions and Answers
lying - ANSWER-The sender states something that is believed to be false in order to
seriously mislead one or more receivers.
distortion - ANSWER-a wide range of messages that a sender may use between the
extremes of lying and complete honesty
impression management - ANSWER-the attempt by individuals to manipulate or
control the impressions that others form about them
Dialogue - ANSWER-process whereby people suspend their defensiveness to
enable a free flow of exploration into their own and others assumptions and beliefs
assertive communication - ANSWER-confidently expressing what you think, feel, and
believe while respecting the right of others to hold different views
meta-communication - ANSWER-brings out the (hidden) assumptions, inferences,
and interpretations of the parties that form the basis of open messages
360-degree feedback - ANSWER-questionaire-based process that gathers
structured feedback from a number of people about the competencies and behaviors
of an individual or team.
self-disclosure - ANSWER-is any information that individuals communicate (verbally
or nonverbally) about themselves to others.
Active listening - ANSWER-involves paying attention, withholding judgement, reflect,
clarifying, summarizing, and sharing.
nonverbal communication - ANSWER-the process of sending "wordless" messages
by means such as facial expressions, gestures, postures, emotional tones of voice,
grooming, clothing, colors, and use or type of space.
intercultural communication - ANSWER-whenever a message sent by a member of
one culture is received and understood by a member of another culture.
cultural context - ANSWER-conditions that surround and influence the life of an
individual, group, or organization
high-context culture - ANSWER-interpersonal communication is characterized by (1)
the establishment of social trust before engaging in work-related discussions, (2) the
, high value placed on personal relationships and goodwill, and (3) the importance of
the surrounding circumstances during an interaction
low-context culture - ANSWER-interpersonal communication characterized by (1)
directly and immediate addressing the tasks. issues, or problems at hand; (2) the
high value placed on personal expertise and performance; (3) importance of clear,
precise, and speedy interactions.
taarof - ANSWER-a set of social manners that seem polite or deceitful depending on
one's point of view
Ethnocentrism - ANSWER-when individuals believe that only their culture makes
sense, has the "right" values, and represents the "right" and logical way to behave.
chromatics - ANSWER-communication through the use of color
Chronemics - ANSWER-the use of time in a culture
Monochronic time schedule - ANSWER-means that things are done linearly, or one
activity at a time
poly-chronic time schedule - ANSWER-people tend to do several things at the same
time
text messaging - ANSWER-allows short text messages, generally no more than a
couple of hundred characters in length, to be sent and received on a mobile phone
legitimate power - ANSWER-an individual's ability to influence other's behaviors
because of the person's formal position in the organization
zone of indifference - ANSWER-an area within which employees will accept certain
directives without questioning the leader's power
reward power - ANSWER-to influence others behaviors by providing them with
valued things
coercive power - ANSWER-individuals ability to influence others' behaviors by
punishing them.
referent power - ANSWER-individuals ability to influence others because they
respect, admire, or like the person.
expert power - ANSWER-ability to influence others' because of recognized
competencies, talents, or specialized knowledge.
political behavior - ANSWER-involves attempts by individuals to influence the
behaviors of others as a means to protect their self-interests, meet their own needs,
and advance their own goals
Questions and Answers
lying - ANSWER-The sender states something that is believed to be false in order to
seriously mislead one or more receivers.
distortion - ANSWER-a wide range of messages that a sender may use between the
extremes of lying and complete honesty
impression management - ANSWER-the attempt by individuals to manipulate or
control the impressions that others form about them
Dialogue - ANSWER-process whereby people suspend their defensiveness to
enable a free flow of exploration into their own and others assumptions and beliefs
assertive communication - ANSWER-confidently expressing what you think, feel, and
believe while respecting the right of others to hold different views
meta-communication - ANSWER-brings out the (hidden) assumptions, inferences,
and interpretations of the parties that form the basis of open messages
360-degree feedback - ANSWER-questionaire-based process that gathers
structured feedback from a number of people about the competencies and behaviors
of an individual or team.
self-disclosure - ANSWER-is any information that individuals communicate (verbally
or nonverbally) about themselves to others.
Active listening - ANSWER-involves paying attention, withholding judgement, reflect,
clarifying, summarizing, and sharing.
nonverbal communication - ANSWER-the process of sending "wordless" messages
by means such as facial expressions, gestures, postures, emotional tones of voice,
grooming, clothing, colors, and use or type of space.
intercultural communication - ANSWER-whenever a message sent by a member of
one culture is received and understood by a member of another culture.
cultural context - ANSWER-conditions that surround and influence the life of an
individual, group, or organization
high-context culture - ANSWER-interpersonal communication is characterized by (1)
the establishment of social trust before engaging in work-related discussions, (2) the
, high value placed on personal relationships and goodwill, and (3) the importance of
the surrounding circumstances during an interaction
low-context culture - ANSWER-interpersonal communication characterized by (1)
directly and immediate addressing the tasks. issues, or problems at hand; (2) the
high value placed on personal expertise and performance; (3) importance of clear,
precise, and speedy interactions.
taarof - ANSWER-a set of social manners that seem polite or deceitful depending on
one's point of view
Ethnocentrism - ANSWER-when individuals believe that only their culture makes
sense, has the "right" values, and represents the "right" and logical way to behave.
chromatics - ANSWER-communication through the use of color
Chronemics - ANSWER-the use of time in a culture
Monochronic time schedule - ANSWER-means that things are done linearly, or one
activity at a time
poly-chronic time schedule - ANSWER-people tend to do several things at the same
time
text messaging - ANSWER-allows short text messages, generally no more than a
couple of hundred characters in length, to be sent and received on a mobile phone
legitimate power - ANSWER-an individual's ability to influence other's behaviors
because of the person's formal position in the organization
zone of indifference - ANSWER-an area within which employees will accept certain
directives without questioning the leader's power
reward power - ANSWER-to influence others behaviors by providing them with
valued things
coercive power - ANSWER-individuals ability to influence others' behaviors by
punishing them.
referent power - ANSWER-individuals ability to influence others because they
respect, admire, or like the person.
expert power - ANSWER-ability to influence others' because of recognized
competencies, talents, or specialized knowledge.
political behavior - ANSWER-involves attempts by individuals to influence the
behaviors of others as a means to protect their self-interests, meet their own needs,
and advance their own goals
