MGMT 3320 EXAM 3 QUESTIONS WITH
VERIFIED ANSWERS
Sonia Soans is corporate trainer. One of her favorite ways to start a training program
is to present a case study and encourage members to think of the case in depth and
discuss it amongst each other. Using the results of the activity, she understands the
baseline measures of the group's functioning. During one of her recent sessions, she
observed that the group came to a consensus very quickly. However, when asked to
present their views, the team members were not too confident and appeared to be
under an illusion of unanimity. From this scenario, we can say that this group
experienced ________.
A) diversity
B) groupshift
C) role conflict
D) groupthink
E) social loafing - ANSWER-D) groupthink
The HR department at Bailey services is considering offering telecommuting as an
option to some experienced employees. At a meeting to formalize the move the
heads of the different departments met with laura watson the HR manager Laura
who thought this meeting would be a short one was proven wrong when all the
member who had previously agreed that telecommuting would work in their company
began coming up with the divergent views by the end two divisions claimed they had
major concerns about allowing employees to telecommute and those in favor of it
were equally vocal this scenario depicts the operation of _______________.
A) conformity
B) groupshift
C) role conflict
D) groupthink
E) social loafing - ANSWER-B) groupshift
Shane Dermott is a manager at a software design firm that develops software
programs for clients using multiple teams of specialists. One of his most successful
teams has been performing very well for years and so it came as a surprise to Shane
when he noticed a sharp drop in the team's performance. He decided to speak with
the team members individually and find a solution. After interviewing all 7 team
members, he determined that one of the team members performed routine
administrative tasks that were hardly visible to any of the other team members and
understood that this was a case of social loafing which demotivated the entire group.
Which of the following would most likely improve the performance of the employee
who was social loafing?
A) encouraging him to work more independently
B) making him individually responsible for definite and crucial tasks
C) empowering him to make decisions autonomously
, D) providin - ANSWER-B) making him individually responsible for definite and crucial
tasks
Rhonda May was transferred to London three months back to oversee the opening
of a new branch of the retail chain she worked for. Rhonda, who had never been to
London, adjusted well with her British colleagues but received quizzical looks from
many of her British colleagues every morning in the initial weeks in London. After
asking one of her subordinates to explain what caused her colleagues to look at her
in that strange way, she discovered the reason. When her British colleagues greeted
her by saying, "How are you today?" every morning, she typically replied by saying
"I'm good," while Britishers typically say, "I'm well" in response to this greeting. This
is because "I'm good" can have multiple meanings like "I'm not a bad person" or "I'm
suitable," while "I'm well" only gives a sense of mental and physical well-being.
Rhonda then realized how subtly cultural barriers can operate. From the information
provided in - ANSWER-B) semantics and connotations
The time attendance system in the production division at MM an automobile
manufacturing company was malfunctioning consequently greg hill one of the front
level managers sent it for repair in the meantime he placed a register where all
workers of the production division had to provide their time of entry and exit from
office. at the end of the week when looking through the time logs he had certain
concerns about a group of employees in the next week he personally tracked the
time this group of employees spent working and realized that they were reporting a
greater number of working hours than they actually worked. This group engaged in a
barrier to communication called __________.
A) selective perception
B) filtering
C) silence
D) communication apprehension
E) lying - ANSWER-E) lying
The supervisor of the production division of one of the branches of georgia mills
have been informed of some irregularities noticed in inventory of raw materials by
some trusted subordinate to get a clearer picture the supervisors had a quick
meeting with the subordinates who reported the matter over lunch. the subordinates
recommended rotating the schedule of employees who account for the incoming and
used up stock so as to pinpoint the defaulting be escalated to the production
manager before such a change can be implemented they followed up this meeting
with subsequent sessions to evaluate how the change worked. the supervisors and
subordinates for an _________ team in this scenario
A) cross functional
B) independent
C) problem solving
D) virtual
E) self managed - ANSWER-C) problem solving
Which of the following statements regarding leadership is true?
A) all managers
B) formal rights ensure good leadership
C) formal appointments is essential In creating leaders
VERIFIED ANSWERS
Sonia Soans is corporate trainer. One of her favorite ways to start a training program
is to present a case study and encourage members to think of the case in depth and
discuss it amongst each other. Using the results of the activity, she understands the
baseline measures of the group's functioning. During one of her recent sessions, she
observed that the group came to a consensus very quickly. However, when asked to
present their views, the team members were not too confident and appeared to be
under an illusion of unanimity. From this scenario, we can say that this group
experienced ________.
A) diversity
B) groupshift
C) role conflict
D) groupthink
E) social loafing - ANSWER-D) groupthink
The HR department at Bailey services is considering offering telecommuting as an
option to some experienced employees. At a meeting to formalize the move the
heads of the different departments met with laura watson the HR manager Laura
who thought this meeting would be a short one was proven wrong when all the
member who had previously agreed that telecommuting would work in their company
began coming up with the divergent views by the end two divisions claimed they had
major concerns about allowing employees to telecommute and those in favor of it
were equally vocal this scenario depicts the operation of _______________.
A) conformity
B) groupshift
C) role conflict
D) groupthink
E) social loafing - ANSWER-B) groupshift
Shane Dermott is a manager at a software design firm that develops software
programs for clients using multiple teams of specialists. One of his most successful
teams has been performing very well for years and so it came as a surprise to Shane
when he noticed a sharp drop in the team's performance. He decided to speak with
the team members individually and find a solution. After interviewing all 7 team
members, he determined that one of the team members performed routine
administrative tasks that were hardly visible to any of the other team members and
understood that this was a case of social loafing which demotivated the entire group.
Which of the following would most likely improve the performance of the employee
who was social loafing?
A) encouraging him to work more independently
B) making him individually responsible for definite and crucial tasks
C) empowering him to make decisions autonomously
, D) providin - ANSWER-B) making him individually responsible for definite and crucial
tasks
Rhonda May was transferred to London three months back to oversee the opening
of a new branch of the retail chain she worked for. Rhonda, who had never been to
London, adjusted well with her British colleagues but received quizzical looks from
many of her British colleagues every morning in the initial weeks in London. After
asking one of her subordinates to explain what caused her colleagues to look at her
in that strange way, she discovered the reason. When her British colleagues greeted
her by saying, "How are you today?" every morning, she typically replied by saying
"I'm good," while Britishers typically say, "I'm well" in response to this greeting. This
is because "I'm good" can have multiple meanings like "I'm not a bad person" or "I'm
suitable," while "I'm well" only gives a sense of mental and physical well-being.
Rhonda then realized how subtly cultural barriers can operate. From the information
provided in - ANSWER-B) semantics and connotations
The time attendance system in the production division at MM an automobile
manufacturing company was malfunctioning consequently greg hill one of the front
level managers sent it for repair in the meantime he placed a register where all
workers of the production division had to provide their time of entry and exit from
office. at the end of the week when looking through the time logs he had certain
concerns about a group of employees in the next week he personally tracked the
time this group of employees spent working and realized that they were reporting a
greater number of working hours than they actually worked. This group engaged in a
barrier to communication called __________.
A) selective perception
B) filtering
C) silence
D) communication apprehension
E) lying - ANSWER-E) lying
The supervisor of the production division of one of the branches of georgia mills
have been informed of some irregularities noticed in inventory of raw materials by
some trusted subordinate to get a clearer picture the supervisors had a quick
meeting with the subordinates who reported the matter over lunch. the subordinates
recommended rotating the schedule of employees who account for the incoming and
used up stock so as to pinpoint the defaulting be escalated to the production
manager before such a change can be implemented they followed up this meeting
with subsequent sessions to evaluate how the change worked. the supervisors and
subordinates for an _________ team in this scenario
A) cross functional
B) independent
C) problem solving
D) virtual
E) self managed - ANSWER-C) problem solving
Which of the following statements regarding leadership is true?
A) all managers
B) formal rights ensure good leadership
C) formal appointments is essential In creating leaders
