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1. Which of the following is TRUE about Unit- AARP does not endorse any UnitedHealth-
edHealthcare Medicare plans carrying the care MA and PDP plans but does endorse
AARP name? the AARP Medicare Supplement Insurance
Plans.
2. To live up to the five Consumer Effortless and inspiring
Commitment Standards, agents offering
AARP-branded products should help their
customers feel their relationship with
AARP is ____________________.
3. Which of the following are part of be- -Communicating clearly to alleviate any con-
ing straightforward when servicing a cus- fusion.
tomer? (Select 3) -Being upfront about what information
means.
-Providing the right information.
4. Do consumers have to be an AARP mem- Yes, if the consumer is enrolling in a
ber to enroll in an AARP-branded plan with Medicare Supplement Plan.
UnitedHealthcare?
5. Which of the following statements is AARP sets rates for the Medicare Supple-
FALSE? ment Plans.
Next question
6. According to AARP, there are how many Nearly 38 million
individual AARP members?
7. Which of the following statements about -AARP advocates for the 50+ population in
AARP are TRUE? (Select 2) congress for legislation to lower medical
costs.
-The AARP motto is to serve, not be served.
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