1
Copyright © 2023 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
,Automotive Heating and Air Conditioning, 9e (Halderman) br br br br br br
Chapter 1 Service Information, Work Orders, and Vehicle Identification
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1) What type of information is commonly included in the owner's manual that would be a benefit to
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the service technician?
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A) Maintenance reminder light reset procedures br br br br
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications br br
D) All of the above br br br br
Answer: D b r
Diff: 1 Page Ref: 2
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Objective: 1- b r
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
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er Quiz: Yes
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2) Two technicians are discussing the need for the history of the vehicle. Technician A says that a
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n accident could cause faults due to hidden damage. Technician B says that some faults could be
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related to a previous repair. Which technician is correct?
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A) Technician A only br br
B) Technician B only br br
C) Both technicians A and B br br br br
D) Neither technician A nor B br br br br br
Answer: C b r
Diff: 2 Page Ref: 5
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Objective: 1- b r
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
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er Quiz: Yes
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3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer br
B) local dealer br
C) federal government br
D) state or local government br br br br
Answer: A b r
Diff: 1 Page Ref: 3
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Objective: 1-3 Describe vehicle recalls and campaigns. b r b r br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
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er Quiz: Yes
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2
Copyright © 2023 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the .
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A) vehicle manufacturer br
B) local dealer br
C) federal government br
D) state or local government
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Answer: A b r
Diff: 1
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Objective: 1-3 Describe vehicle recalls and campaigns.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
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er Quiz: Yes
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5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B b r b r
Diff: 1
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Objective: 1-2 Explain the different types of service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
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er Quiz: Yes
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6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Any of the above br br br br
Answer: D b r
Diff: 1
br Page Ref: 3-4 br br
Objective: 1-4 Discuss the importance of the work order.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
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er Quiz: Yes
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7) The labor rate for each operation is included on the work order and is added by the
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A) service technician br
B) service advisor br
C) shop owner or designated warranty person
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D) Any of the above br br br br
Answer: C b r
Diff: 1
br Page Ref: 5 br br
Objective: 1-4 Discuss the importance of the work order.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
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er Quiz: Yes
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3
Copyright © 2023 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
, 8) Which of the following are performed at no cost to the vehicle owner?
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A) TSBs
B) Campaigns (recalls) br
C) Either A or B br br br
D) Neither A nor B br br br br
Answer: B b r
Diff: 1 Page Ref: 3
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Objective: 1-3 Describe vehicle recalls and campaigns.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
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9) The first character of the vehicle identification number is the country of origin. Where was the v
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ehicle built that has a "5" as the first character?
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A) United States br
B) Canada
C) Mexico
D) Japan A br
nswer: A b r
Diff: 1 Page Ref: 7
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Objective: 1- b r
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
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er Quiz: Yes
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10) The VECI label includes all of these EXCEPT
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A) engine identification br
B) horsepower and torque rating of the engine br br br br br br
C) California emission standard br br
D) EPA emission standard br br br
Answer: B b r
Diff: 1 Page Ref: 7
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Objective: 1- b r
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
br br br br br br br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
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11) Aftermarket service information is available in what format? br br br br br br br
A) Manuals
B) CDs or DVDs br br
C) Internet
D) All of these are possible source formats.
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Answer: D b r
Diff: 1 Page Ref: 2
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Objective: 1-2 Explain the different types of service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
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er Quiz: No
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4
Copyright © 2023 Pearson Education, Inc. br br br br br
VERIFIEDBRAINBOOSTER
Copyright © 2023 Pearson Education, Inc.
br br br br br
VERIFIEDBRAINBOOSTER
,Automotive Heating and Air Conditioning, 9e (Halderman) br br br br br br
Chapter 1 Service Information, Work Orders, and Vehicle Identification
br br br br br br br
1) What type of information is commonly included in the owner's manual that would be a benefit to
br br br br br br br br br br br br br br br br
the service technician?
br br br
A) Maintenance reminder light reset procedures br br br br
B) Tire pressure monitoring system reset procedures
br br br br br
C) Maintenance items specifications br br
D) All of the above br br br br
Answer: D b r
Diff: 1 Page Ref: 2
br br br
Objective: 1- b r
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
br br br br br br br br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
br b r
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that a
br br br br br br br br br br br br br br br br
n accident could cause faults due to hidden damage. Technician B says that some faults could be
br br br br br br br br br br br br br br br br br
related to a previous repair. Which technician is correct?
br br br br br br br br
A) Technician A only br br
B) Technician B only br br
C) Both technicians A and B br br br br
D) Neither technician A nor B br br br br br
Answer: C b r
Diff: 2 Page Ref: 5
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Objective: 1- b r
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
br br br br br br br br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
br b r
3) A campaign (recall) is mailed to the owner of a vehicle from the
br . br br br br br br br br br br br br
A) vehicle manufacturer br
B) local dealer br
C) federal government br
D) state or local government br br br br
Answer: A b r
Diff: 1 Page Ref: 3
br br br
Objective: 1-3 Describe vehicle recalls and campaigns. b r b r br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
br b r
2
Copyright © 2023 Pearson Education, Inc.
br br br br br
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the .
br br br br br br br br
A) vehicle manufacturer br
B) local dealer br
C) federal government br
D) state or local government
br br br br
Answer: A b r
Diff: 1
br Page Ref: 3 br br
Objective: 1-3 Describe vehicle recalls and campaigns.
b r b r br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
br b r
5) Four tenths of an hour is how many minutes?
br br br br br br br br
A) 14
B) 24
C) 34
D) 44
Answer: B b r b r
Diff: 1
br Page Ref: 5 br br
Objective: 1-2 Explain the different types of service information.
b r b r br br br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
br b r
6) What should the service technician document on the work order?
br br br br br br br br br
A) The results of any inspections and tests
br br br br br br
B) What was replaced or serviced
br br br br
C) The dimensions of the related component and comparison to factory specifications
br br br br br br br br br br
D) Any of the above br br br br
Answer: D b r
Diff: 1
br Page Ref: 3-4 br br
Objective: 1-4 Discuss the importance of the work order.
b r b r br br br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
br b r
7) The labor rate for each operation is included on the work order and is added by the
br br br br br br br br br br br br br br br br br .
A) service technician br
B) service advisor br
C) shop owner or designated warranty person
br br br br br
D) Any of the above br br br br
Answer: C b r
Diff: 1
br Page Ref: 5 br br
Objective: 1-4 Discuss the importance of the work order.
b r b r br br br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
br b r
3
Copyright © 2023 Pearson Education, Inc.
br br br br br
VERIFIEDBRAINBOOSTER
, 8) Which of the following are performed at no cost to the vehicle owner?
br br br br br br br br br br br br
A) TSBs
B) Campaigns (recalls) br
C) Either A or B br br br
D) Neither A nor B br br br br
Answer: B b r
Diff: 1 Page Ref: 3
br br br
Objective: 1-3 Describe vehicle recalls and campaigns.
b r b r br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
br b r
9) The first character of the vehicle identification number is the country of origin. Where was the v
br br br br br br br br br br br br br br br br
ehicle built that has a "5" as the first character?
br br br br br br br br br
A) United States br
B) Canada
C) Mexico
D) Japan A br
nswer: A b r
Diff: 1 Page Ref: 7
br br br
Objective: 1- b r
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
br br br br br br br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
br b r
10) The VECI label includes all of these EXCEPT
br . br br br br br br br
A) engine identification br
B) horsepower and torque rating of the engine br br br br br br
C) California emission standard br br
D) EPA emission standard br br br
Answer: B b r
Diff: 1 Page Ref: 7
br br br
Objective: 1- b r
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
br br br br br br br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: Yes
br b r
11) Aftermarket service information is available in what format? br br br br br br br
A) Manuals
B) CDs or DVDs br br
C) Internet
D) All of these are possible source formats.
br br br br br br br
Answer: D b r
Diff: 1 Page Ref: 2
br br br
Objective: 1-2 Explain the different types of service information.
b r b r br br br br br br br
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
b r br br br br br br br br br br br
er Quiz: No
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4
Copyright © 2023 Pearson Education, Inc. br br br br br
VERIFIEDBRAINBOOSTER
