1
Copyright © 2021 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) br br br br
Chapter 1 Service Information, Work Orders, and Vehicle Identification
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1) What type of information is commonly included in the owner's manual that would be a benefit to
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the service technician?
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A) Maintenance reminder light reset procedures br br br br
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications br br
D) All of the above br br br br
Answer: D b r
Diff: 1 br
Page Ref: 1 br br br
Chapter Quiz: Yes br b r
Objective: 1- b r
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair orde
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r.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that a
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n accident could cause faults due to hidden damage. Technician B says that some faults could be
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related to a previous repair. Which technician is correct?
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A) Technician A only br br
B) Technician B only br br
C) Both technicians A and B br br br br
D) Neither technician A nor B br br br br br
Answer: C b r
Diff: 2 br
Page Ref: 3 br br br
Chapter Quiz: Yes br b r
Objective: 1- b r
5 Explain why service records are important. 2017 ASE MAST:
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A0.C.04 Review vehicle service history.
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3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer br
B) local dealer br
C) federal government br
D) state or local government br br br br
Answer: A b r
Diff: 1 br
Page Ref: 2 br br br
Chapter Quiz: Yes br b r
Objective: 1-3 Describe vehicle recalls and campaigns. b r br br br br br
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
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gine operation, vehicle service history, service precautions, and technical service bulletins.
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2
Copyright © 2021 Pearson Education, Inc. br br br br br
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
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A) vehicle manufacturer br
B) local dealer br
C) federal government br
D) state or local government
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Answer: A b r
Diff: 1 br
Page Ref: 2 br br br
Chapter Quiz: Yes br b r
Objective: 1-2 Explain the different types of service information.
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2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
br br b r br br br br br br br br br
gine operation, vehicle service history, service precautions, and technical service bulletins.
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5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B b r
Diff: 1 br
Page Ref: 4 br br br
Chapter Quiz: Yes br b r
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair orde
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r.
6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Any of the above br br br br
Answer: D b r
Diff: 1 br
Page Ref: 3 br br br
Chapter Quiz: Yes br b r
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
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ying information, customer concern, related service history, cause, and correction.
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7) The labor rate for each operation is included on the work order and is added by the
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A) service technician br
B) service advisor br
C) shop owner or designated warranty person
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D) Any of the above br br br br
Answer: C b r
Diff: 1 br
Page Ref: 3 br br br
3
Copyright © 2021 Pearson Education, Inc. br br br br br
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
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Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
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ying information, customer concern, related service history, cause, and correction.
br br br br br br br br br
4
Copyright © 2021 Pearson Education, Inc.
br br br br br
VERIFIEDBRAINBOOSTER
Copyright © 2021 Pearson Education, Inc.
br br br br br
VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) br br br br
Chapter 1 Service Information, Work Orders, and Vehicle Identification
br b r b r br br br br br br
1) What type of information is commonly included in the owner's manual that would be a benefit to
br br br br br br br br br br br br br br br br
the service technician?
br br br
A) Maintenance reminder light reset procedures br br br br
B) Tire pressure monitoring system reset procedures
br br br br br
C) Maintenance items specifications br br
D) All of the above br br br br
Answer: D b r
Diff: 1 br
Page Ref: 1 br br br
Chapter Quiz: Yes br b r
Objective: 1- b r
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
br br br br br br br br br br br br
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair orde
br br b r br br br br br br br br br br br
r.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that a
br br br br br br br br br br br br br br br br
n accident could cause faults due to hidden damage. Technician B says that some faults could be
br br br br br br br br br br br br br br br br br
related to a previous repair. Which technician is correct?
br br br br br br br br
A) Technician A only br br
B) Technician B only br br
C) Both technicians A and B br br br br
D) Neither technician A nor B br br br br br
Answer: C b r
Diff: 2 br
Page Ref: 3 br br br
Chapter Quiz: Yes br b r
Objective: 1- b r
5 Explain why service records are important. 2017 ASE MAST:
br br br br br br br br br
A0.C.04 Review vehicle service history.
b r br br br br
3) A campaign (recall) is mailed to the owner of a vehicle from the
br .
br br br br br br br br br br br br
A) vehicle manufacturer br
B) local dealer br
C) federal government br
D) state or local government br br br br
Answer: A b r
Diff: 1 br
Page Ref: 2 br br br
Chapter Quiz: Yes br b r
Objective: 1-3 Describe vehicle recalls and campaigns. b r br br br br br
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
br br b r br br br br br br br br br
gine operation, vehicle service history, service precautions, and technical service bulletins.
br br br br br br br br br br
2
Copyright © 2021 Pearson Education, Inc. br br br br br
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
br . br br br br br br br
A) vehicle manufacturer br
B) local dealer br
C) federal government br
D) state or local government
br br br br
Answer: A b r
Diff: 1 br
Page Ref: 2 br br br
Chapter Quiz: Yes br b r
Objective: 1-2 Explain the different types of service information.
b r br br br br br br br
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
br br b r br br br br br br br br br
gine operation, vehicle service history, service precautions, and technical service bulletins.
br br br br br br br br br br
5) Four tenths of an hour is how many minutes?
br br br br br br br br
A) 14
B) 24
C) 34
D) 44
Answer: B b r
Diff: 1 br
Page Ref: 4 br br br
Chapter Quiz: Yes br b r
Objective: 1-4 Discuss the importance of the work order.
b r br br br br br br br
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair orde
br br b r br br br br br br br br br br br
r.
6) What should the service technician document on the work order?
br br br br br br br br br
A) The results of any inspections and tests
br br br br br br
B) What was replaced or serviced
br br br br
C) The dimensions of the related component and comparison to factory specifications
br br br br br br br br br br
D) Any of the above br br br br
Answer: D b r
Diff: 1 br
Page Ref: 3 br br br
Chapter Quiz: Yes br b r
Objective: 1-4 Discuss the importance of the work order.
b r br br br br br br br
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
br br b r br br br br br br br br br
ying information, customer concern, related service history, cause, and correction.
br br br br br br br br br
7) The labor rate for each operation is included on the work order and is added by the
br br br br br br br br br br br br br br br br br .
A) service technician br
B) service advisor br
C) shop owner or designated warranty person
br br br br br
D) Any of the above br br br br
Answer: C b r
Diff: 1 br
Page Ref: 3 br br br
3
Copyright © 2021 Pearson Education, Inc. br br br br br
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
br b r
Objective: 1-4 Discuss the importance of the work order.
b r br br br br br br br
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
br br b r br br br br br br br br br
ying information, customer concern, related service history, cause, and correction.
br br br br br br br br br
4
Copyright © 2021 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
