Page 1 of 114
(ZDTA) ZSCALER DIGITAL
TRANSFORMATION
ADMINISTRATOR CERTIFICATION NEW
MODIFIED EXAM CURRENTLY TESTED
AND APPROVED
Predefined dictionaries in Zscaler DLP -- ANSWER--Classifiers used to identify sensitive
data like PCI, PII, and PHI data.
Example of a predefined dictionary used in Zscaler DLP -- ANSWER--A credit card number
dictionary.
Custom dictionary in Zscaler DLP -- ANSWER--A dictionary created by customers using
specific phrases, keywords, patterns, and regular expressions.
Use of custom dictionaries in Zscaler DLP -- ANSWER--To protect documents with specific
headers and footers like 'company-confidential' or 'internal-use only'.
Exact Data Match (EDM) in Zscaler DLP -- ANSWER--A feature that matches specific data
elements from a customer's structured data to trigger DLP policies.
, Page 2 of 114
Role of the on-premises VM in Zscaler EDM -- ANSWER--It serves as the index tool for
structured data.
Key feature of Zscaler's predefined dictionaries for medical data -- ANSWER--Identifying
ICD-10 and CPT codes.
Technology used in some dictionaries to identify complex patterns -- ANSWER--AI and ML.
How admins can delegate incident management tasks back to users -- ANSWER--Through
browser-based notifications, Slack/Teams connectors, or Zscaler Client Connector pop-ups.
Benefit of using Zscaler's predefined dictionaries -- ANSWER--They are based on standard
regex and PCRE engines.
How Zscaler ensures no sensitive data is stored during EDM -- ANSWER--By storing only
hashes and tokens, not the exact data.
First step in leveraging Zscaler's support services for troubleshooting -- ANSWER--Utilizing
the Self Help support options offered by Zscaler.
Where to go for questions about Zscaler's features and basic troubleshooting -- ANSWER-
Zscaler Help Documentation Portal.
Content of the Zscaler Knowledgebase (KB) -- ANSWER--Documentation on specific
symptoms and solutions maintained by Global Customer Service Engineers.
, Page 3 of 114
Purpose of Zscaler Communities Zenith Community -- ANSWER--To engage in discussions
about Zscaler products, solutions, programs, events, and training.
Areas to localize when troubleshooting an Internet access issue with Zscaler -- ANSWER-
End user's device, local network, corporate firewall, Zscaler Cloud, identity provider,
between Zscaler and internet, and Zscaler service.
Next step after localizing the issue in the Zscaler Troubleshooting Process -- ANSWER-
Isolate which logical process is failing.
What to do after isolating the issue -- ANSWER--Diagnose the problem from the gathered
information and plan remedial action.
Use of the URL in Zscaler -- ANSWER--To verify if you are going through the Zscaler
service.
What the URL provides -- ANSWER--Performance testing from the client to the Zscaler
service.
How to run a ZCC packet capture -- ANSWER--Enable packet capture in the ZCC Portal,
then click More > Troubleshoot > Start Packet Capture, reproduce the issue, and click Stop
Packet Capture.
Types of logs set in Zscaler Client Connector -- ANSWER--Error, Warn, Info, and Debug
logs.
, Page 4 of 114
Where to export logs from in Zscaler Client Connector -- ANSWER--Right-click on the Tray
Icon or use the Export Logs option in debug mode.
What to check in the Logs for installation issues -- ANSWER--Setupapi.dev logs.
How to collect SAML logs -- ANSWER--Using browser's Developer Tools or Fiddler, and
the SAML Message Decoder extension.
Purpose of the Zscaler Trust page -- ANSWER--To provide information on the overall status
of Zscaler services, service availability, recent incidents, advisories, and maintenance
notifications.
Premium Support in Zscaler -- ANSWER--A paid upgrade from standard support that
includes elevated services such as a Technical Account Manager (TAM).
How to enable remote assistance in Zscaler -- ANSWER--Enable Read Only mode to allow
support team to review configurations.
How customers without Zscaler console access can submit support tickets -- ANSWER--Via
a web form.
Primary use of policies based on file types in Zscaler DLP -- ANSWER--To protect data by
allowing or blocking specific file types and activities.
(ZDTA) ZSCALER DIGITAL
TRANSFORMATION
ADMINISTRATOR CERTIFICATION NEW
MODIFIED EXAM CURRENTLY TESTED
AND APPROVED
Predefined dictionaries in Zscaler DLP -- ANSWER--Classifiers used to identify sensitive
data like PCI, PII, and PHI data.
Example of a predefined dictionary used in Zscaler DLP -- ANSWER--A credit card number
dictionary.
Custom dictionary in Zscaler DLP -- ANSWER--A dictionary created by customers using
specific phrases, keywords, patterns, and regular expressions.
Use of custom dictionaries in Zscaler DLP -- ANSWER--To protect documents with specific
headers and footers like 'company-confidential' or 'internal-use only'.
Exact Data Match (EDM) in Zscaler DLP -- ANSWER--A feature that matches specific data
elements from a customer's structured data to trigger DLP policies.
, Page 2 of 114
Role of the on-premises VM in Zscaler EDM -- ANSWER--It serves as the index tool for
structured data.
Key feature of Zscaler's predefined dictionaries for medical data -- ANSWER--Identifying
ICD-10 and CPT codes.
Technology used in some dictionaries to identify complex patterns -- ANSWER--AI and ML.
How admins can delegate incident management tasks back to users -- ANSWER--Through
browser-based notifications, Slack/Teams connectors, or Zscaler Client Connector pop-ups.
Benefit of using Zscaler's predefined dictionaries -- ANSWER--They are based on standard
regex and PCRE engines.
How Zscaler ensures no sensitive data is stored during EDM -- ANSWER--By storing only
hashes and tokens, not the exact data.
First step in leveraging Zscaler's support services for troubleshooting -- ANSWER--Utilizing
the Self Help support options offered by Zscaler.
Where to go for questions about Zscaler's features and basic troubleshooting -- ANSWER-
Zscaler Help Documentation Portal.
Content of the Zscaler Knowledgebase (KB) -- ANSWER--Documentation on specific
symptoms and solutions maintained by Global Customer Service Engineers.
, Page 3 of 114
Purpose of Zscaler Communities Zenith Community -- ANSWER--To engage in discussions
about Zscaler products, solutions, programs, events, and training.
Areas to localize when troubleshooting an Internet access issue with Zscaler -- ANSWER-
End user's device, local network, corporate firewall, Zscaler Cloud, identity provider,
between Zscaler and internet, and Zscaler service.
Next step after localizing the issue in the Zscaler Troubleshooting Process -- ANSWER-
Isolate which logical process is failing.
What to do after isolating the issue -- ANSWER--Diagnose the problem from the gathered
information and plan remedial action.
Use of the URL in Zscaler -- ANSWER--To verify if you are going through the Zscaler
service.
What the URL provides -- ANSWER--Performance testing from the client to the Zscaler
service.
How to run a ZCC packet capture -- ANSWER--Enable packet capture in the ZCC Portal,
then click More > Troubleshoot > Start Packet Capture, reproduce the issue, and click Stop
Packet Capture.
Types of logs set in Zscaler Client Connector -- ANSWER--Error, Warn, Info, and Debug
logs.
, Page 4 of 114
Where to export logs from in Zscaler Client Connector -- ANSWER--Right-click on the Tray
Icon or use the Export Logs option in debug mode.
What to check in the Logs for installation issues -- ANSWER--Setupapi.dev logs.
How to collect SAML logs -- ANSWER--Using browser's Developer Tools or Fiddler, and
the SAML Message Decoder extension.
Purpose of the Zscaler Trust page -- ANSWER--To provide information on the overall status
of Zscaler services, service availability, recent incidents, advisories, and maintenance
notifications.
Premium Support in Zscaler -- ANSWER--A paid upgrade from standard support that
includes elevated services such as a Technical Account Manager (TAM).
How to enable remote assistance in Zscaler -- ANSWER--Enable Read Only mode to allow
support team to review configurations.
How customers without Zscaler console access can submit support tickets -- ANSWER--Via
a web form.
Primary use of policies based on file types in Zscaler DLP -- ANSWER--To protect data by
allowing or blocking specific file types and activities.
