ACTUAL QUESTIONS AND CORRECT
ANSWERS
What is the golden rule as a caregiver? - CORRECT ANSWER You treat patients the
way you wish to be treated
Three main elements of patient-centered care - CORRECT ANSWER Individualized
care, patient involvement, provider collaboration
In what stage do you check the patient armband? - CORRECT ANSWER Introductory
stage
Ask the patient for what before checking their armband? - CORRECT
ANSWER Permission
HIPPA - CORRECT ANSWER Health Insurance Portability and Accountability Act of
1996- protects patients information
Where is social space? - CORRECT ANSWER 12- 4feet
Where is personal space? - CORRECT ANSWER 4-2feet
Where is intimate space? - CORRECT ANSWER 2-0
When is intimate space used? - CORRECT ANSWER Only for the physical
examination
When is the patient interview best preformed? - CORRECT ANSWER Sitting in
personal space (about 2-4 feet)
, When is social space used? - CORRECT ANSWER In the introductory stage
What does SMART stand for? - CORRECT ANSWER Specific, Measurable,
Attainable, Realistic, Timely
When is closed loop communication used? - CORRECT ANSWER When you take an
order orally. Repeat the order back to verify its accuracy
How should communication be in patient handoffs? - CORRECT ANSWER Short but
precise, giving the essential information to the recipient
What is standardized method for patient handoffs? - CORRECT ANSWER SBAR
format
What does SBAR stand for? - CORRECT ANSWER Situation, Background,
Assessment, Recommendation/Request
What is the foundation of a comprehensive assessment? - CORRECT
ANSWER Patients medical history
What is communication? - CORRECT ANSWER Process of imparting a meaningful
message
What conversation style should you use during the patient interview? - CORRECT
ANSWER Informal, relaxed style that communicates empathy and genuine concern
What kind of questions should you ask patients? - CORRECT ANSWER Open-ended
questions and neutral questions