Test Bank for MGMT 11th Edition by Chuck Williams | Complete Chapter 01: Management | Operations Management MLD 601

12/6/23,Y0:1 TestYbankYforYMGMTY11thYEditionYbyYChuckYWillia
2 ms


Name: Class: Date:


01:Y Management

TestYbankYforYMGMTY11thYEditionYbyYChuckYWilliams
1. Y isYdefinedYasYgettingYworkYdoneYthroughYothers.
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER:Yc

2. WhenYRuthYwasYhiredYbyYGrahamYServicesYInc.YtoYheadYitsYcustomerYserviceYoperations,YsheYwasYtold
YthatYherYroleYinvolvedYsupervisingYtheYworkYofYherYemployees YandYensuringYthatYtheyYdidYtheirYjobsYwel
l.YRuth'sYjobYisYrelatedYto:
a. marketing.
b. recruitment.
c. management
.
d. finance.
ANSWER:Yc

3. AtYTroystenYInc.,YaYconstructionYcompany,YEdwin'sYjobYresponsibilitiesYincludeYmonitoringYtheYworkYcarriedY
outYbyYtheYcompany'sYsiteYengineers.YHeYisYalsoYresponsibleYforYensuringYthatYallYtheYengineersYareYprovidedY
withYampleYguidanceYandYsupervisionYsoYthatYtheyYcanYperformYallYtheYassignedYtasksYtoYtheYbestYofYtheirYabil
ity.YInYtheYgivenYscenario,YEdwin'sYjobYisYrelatedYto .
a. accounting
b. sales
c. managemen
Yt
d. production
ANSWER:Yc

4. RelishYInc.YisYaYfruitYjuiceYmanufacturingYcompany.YTheYcompanyYensuresYthatYrawYmaterialsYareYfullyYutiliz
ed.YItYalsoYmakesYsureYthatYminimalYwasteYisYproduced.YTheYjuiceYextractingYandYpackagingYunitsYofYtheYcomp
anyYareYdesignedYinYsuchYwayYthatYtheYqualityYofYitsYproductsYisYmaintainedYwithYminimalYcosts.YRelishYisYinv
olvedYinYachieving .
a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER:Yb

5. TrentYAutomobilesYInc.YwasYexpectingYaYlargeYshipmentYofYscrapYmetalYaYweekYearlier.YAsYtheYshipmentYdid
YnotYarriveYonYtime,YtheYsupplyYmanagerYatYTrentYAutomobilesYwasYforcedYtoYplaceYanotherYorderYforYtheYsam
eYquantityYofYscrapYmetalYfromYaYlocalYmanufacturer.YAsYaYresult,YitsYcarYmanufacturingYprocessesYgotYdelayed
YandYexpensesYincreased.YInYthisYscenario,YTrentYAutomobilesYisYdemonstratingYaYlackYof .
a. synergy

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,12/6/23,Y0:1 TestYbankYforYMGMTY11thYEditionYbyYChuckYWillia
2 ms


Name: Class: Date:


01:Y Management

b. disintermediatio
Yn
c. automation
d. efficiency
ANSWER:Yd

6. ToYreduceYmanualYerrors,YDebronthYInc.,YaYmachineryYmanufacturingYcompany,YautomatedYmostYofYitsYproduc
tionYprocessesYusingYComputerYNumericYControlY(CNC)Ymachines. YThisYreducedYtheYlaborYcost,YwastageYofYra
wYmaterials,YandYrejectionYofYfinishedYgoodsYdueYtoYqualityYissues.YInYtheYcontextYofYmanagement,YtheYautomat
ionYofYproductionYprocessesYatYDebronthY Inc.Yexemplifies .
a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER:Yb

7. Y involvesYaccomplishingYtasksYthatYhelpYfulfillYorganizationalYobjectives.
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchmen
Yt
ANSWER:Ya

8. VenusYDiner,YaYfastYfoodYrestaurant,YhasYinstalledYtwoYadditionalYbillingYcountersYtoYreduceYwaitingYtim
eYforYitsYcustomers.YThisYhasYhelpedYtheYrestaurantYimproveYitsYcustomerYserviceYandYsatisfaction.YThisYsc
enarioYillustratesYthatYVenusYDinerYisYstrivingYfor .
a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER:Ya

9. CalverdYBankYwasYoneYofYtheYfirstYbanksYtoYopenYaYbranchYinYtheYruralYcountyYofYShirles.YEvenYafterYm
anyYotherYbanksYopenedYtheirYbranchesYinYShirles,YCalverdYBankYcontinuesYtoYhaveYtheYbiggestYmarketYshare
YbecauseYofYitsYexcellentYcustomerYservice.YInYtheYcontextYofYmanagement,YtheYShirlesYbranchYofYCalverdYB
ankYillustrates .
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER:Yd

10. ProvidingYaYgreatYshoppingYexperienceYtoYcustomersYisYoneYofYtheYimportantYobjectivesYofYPurpleYFashionsY
Inc.,YaYclothingYstore.YToYachieveYthisYobjective,YtheYcompanyYhasYaYteamYofYcommittedYcustomerYserviceYprof
essionals,YwhoseYjob
Copyright YCengageYLearning. YPowered YbyY Cognero. PageY2




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, 12/6/23,Y0:1 TestYbankYforYMGMTY11thYEditionYbyYChuckYWillia
2 ms


Name: Class: Date:


01:Y Management
isYtoYensureYthatYcustomersYgetYexactlyYwhatYtheyYwant.YThisYscenarioYillustratesYthatYPurpleYFashionsYisYtryingYt
oYachieve
Y .
a. organizationalYcommitment
b. employeeYproductivity
c. employeeYsatisfaction
d. organizationalYeffectiveness
ANSWER:Yd

11. InYtheYcontextYofYmanagementYfunctions,YwhichYofYtheYfollowingYisYtrueYofYplanning?
a. ItYisYoneYofYtheYbestYwaysYtoYimproveYperformance.
b. ItYisYtheYlastYfunctionYofYmanagement.
c. ItYinvolvesYmonitoringYprogressYtowardY
goalYachievement.
d. ItYinvolvesYhiringYandYleadingYworkers.
ANSWER:Ya

12. IdentifyYaYtrueYstatementYaboutYplanning.
a. ItYisYtheYprocessYofYmonitoringYprogressYtowardYgoalYachievement.
b. ItYinvolvesYdecidingYwhereYdecisionsYwillYbeYmade.
c. ItYencouragesYemployeesYtoYengageYinYbehaviorsYdirectlyYrelatedYtoYgoalYaccomplishment.
d. ItYinvolvesYinspiringYandYmotivatingYworkersYtoYworkYhardYtoYachieveYorganizationalYgoals.
ANSWER:Yc

13. AfterYHayworthYPublishersYrealizedYthatYitYwasYincurringYlosses,YitYsetYnewYobjectives.YTheseYobjectivesYwe
reYtoYincreaseYrevenuesYbyYatYleastYfiveYpercentYandYreduceYnetYlossesYbyYatYleastY80YpercentYbyYtheYendYofY
theYnextYfiscalYyear.YInYthisYscenario,YwhichYofYtheYfollowingYmanagementYfunctionsYwasYmostYlikelyYinvolved
YinYsettingYtheseYgoalsYandYdeterminingYaYmeansYforYtheYcompanyYtoYmeetYthem?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER:Yc

14. Amanda,YtheYsalesYmanagerYatYanYe-
commerceYfashionYsite,YdecidesYtheYannual,Ymonthly,YandYweeklyYtargetsYofYallYtheYsalespersonsYinYtheYcompa
ny.YSheYsetsYtheseYtargetsYinYsuchYaYwayYthatYtheYsalespersonsYworkYtowardYachievingYtheYorganizationalYgoal
s.YInYthisYscenario,YwhichYofYtheYfollowingYmanagementYfunctionsYdoesYAmandaYperform?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER:Yc

15. InYtheYcontextYofYmanagementYfunctions,YorganizingYisYabout:

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