ITSS 3300 Final Exam Review
(updated) questions and answers
Doing stuff right (no wasting resources by automating a service) - correct answer ✔✔Efficiency
Doing the right stuff (the process output satisfies the customer) - correct answer
✔✔Effectiveness
A _____________ corresponds to a set of responsibilities or duties assigned to an individual or
team - correct answer ✔✔Role
Performance, reliability, availability are examples of _____________ requirements - correct
answer ✔✔Non-Functional (system warranty)
_____________ requirements refer to what the system is supposed to do for the user - correct
answer ✔✔Functional (system utility)
A _____________ is a structured set of activities designed to meet specific objectives - correct
answer ✔✔Process
A _____________ is a unit of organization performing related types of works (HR, ACCT, IT) -
correct answer ✔✔Function
IT service requirements stated as organizational needs or objectives to be satisfied are known as
_____________ requirements - correct answer ✔✔Business
, A _____________ is a simplified representation of more complex objects or concepts (Can
never be perfect) - correct answer ✔✔Model
_____________ refers to the maximum amount something can produce or contain - correct
answer ✔✔Capacity
The IT _____________ is the platform on which business applications/IT services are built -
correct answer ✔✔Infrastructure
Developed primarily to support the data processing needs of manufacturers, _____________
systems provide business applications that can be used to support planning, purchasing,
inventory sales... etc processes. - correct answer ✔✔Enterprise resource planning (ERP)
A process is said to be _____________ when it's output optimally satisfies its customers'
requirements - correct answer ✔✔Effective
A _____________ is negotiated between the IT service provider and the Customer, documents
service level targets & specifies the responsibilities of the IT service provider and customer -
correct answer ✔✔Service level agreement (SLA)
_____________ generally refers to information, service, or good produced by labor to satisfy a
need - correct answer ✔✔Product
To save infrastructure costs, many businesses are employing _____________, or using a
network of remote computers assessed through the internet to support their information/ data
processing needs - correct answer ✔✔Cloud Computing
_____________ represents a specialized type of business applications designed to help manage
business relationships (ex: salesforce.com is a major provider of this type of business
application) - correct answer ✔✔Customer relations management (CRM)
(updated) questions and answers
Doing stuff right (no wasting resources by automating a service) - correct answer ✔✔Efficiency
Doing the right stuff (the process output satisfies the customer) - correct answer
✔✔Effectiveness
A _____________ corresponds to a set of responsibilities or duties assigned to an individual or
team - correct answer ✔✔Role
Performance, reliability, availability are examples of _____________ requirements - correct
answer ✔✔Non-Functional (system warranty)
_____________ requirements refer to what the system is supposed to do for the user - correct
answer ✔✔Functional (system utility)
A _____________ is a structured set of activities designed to meet specific objectives - correct
answer ✔✔Process
A _____________ is a unit of organization performing related types of works (HR, ACCT, IT) -
correct answer ✔✔Function
IT service requirements stated as organizational needs or objectives to be satisfied are known as
_____________ requirements - correct answer ✔✔Business
, A _____________ is a simplified representation of more complex objects or concepts (Can
never be perfect) - correct answer ✔✔Model
_____________ refers to the maximum amount something can produce or contain - correct
answer ✔✔Capacity
The IT _____________ is the platform on which business applications/IT services are built -
correct answer ✔✔Infrastructure
Developed primarily to support the data processing needs of manufacturers, _____________
systems provide business applications that can be used to support planning, purchasing,
inventory sales... etc processes. - correct answer ✔✔Enterprise resource planning (ERP)
A process is said to be _____________ when it's output optimally satisfies its customers'
requirements - correct answer ✔✔Effective
A _____________ is negotiated between the IT service provider and the Customer, documents
service level targets & specifies the responsibilities of the IT service provider and customer -
correct answer ✔✔Service level agreement (SLA)
_____________ generally refers to information, service, or good produced by labor to satisfy a
need - correct answer ✔✔Product
To save infrastructure costs, many businesses are employing _____________, or using a
network of remote computers assessed through the internet to support their information/ data
processing needs - correct answer ✔✔Cloud Computing
_____________ represents a specialized type of business applications designed to help manage
business relationships (ex: salesforce.com is a major provider of this type of business
application) - correct answer ✔✔Customer relations management (CRM)
