D469 WGU PA QUESTIONS WITH ALL CORRECT ANSWERS!!
What is a challenge associated with assessing service quality? - (answer)Outcome defects are not easy to
measure.
Which Six Sigma step requires a firm to create goals, measures, and action plans for projects to identify
improvements that will make a significant impact on profitability and achieve strategic objectives? -
(answer)Align
Why would a quality manager use a flowchart in the production process? - (answer)To identify the
relationships between functions
Which role do employees play as stakeholders in total quality management operations? - (answer)They
aim to create customer satisfaction.
Which cost is associated with a firm's investment to achieve superior performance through ongoing
process improvements? - (answer)Quality assurance cost
Which approach does a firm use when it buys raw materials from suppliers in various locations,
manufactures consumer products in Asia, and then ships the finished products to its distribution centers
in the United States? - (answer)Global supply chain
A company develops a product that is highly tailored to meet certain customer needs.
How has the quality of design for the selected product been applied? - (answer)The product has specific
characteristics designed into it.
An investment bank wants to launch a new financial service for a specific income group using the
standard service design process.
What is the expected deliverable of the service specification stage? - (answer)Defining the design
requirements of the financial service
, D469 WGU PA QUESTIONS WITH ALL CORRECT ANSWERS!!
To improve quality standards, a manufacturing unit uses a statistical process control chart with one
standard deviation control limit to track the vibration levels of a factory machine.
What is a characteristic of this control chart? - (answer)It will be sensitive to small changes in machine
vibration.
A supplier for an automobile company uses quality-at-source principles and methods across its value
chain.
How will this impact the company? - (answer)Just-in-time deliveries can be planned.
An information technology firm wants to launch a new service using the standard service design process.
The firm has defined the performance benefits and performance requirements of the new service.
What should the firm focus on? - (answer)Service delivery
A logistics service provider wants to plot and track its on-time shipments to improve customer service
using a statistical control chart. The average on-time performance is 99.9 percent, and the chart should
cover 68 percent of occurrence probability within the control limits.
Which standard deviation should be used in the chart? - (answer)1
An insurance company wants to launch a new service for its customers using service quality standards.
This service will be managed by its field sales force.
Which service characteristic should be considered in the design process? - (answer)It must enable
decentralized decisions.
A manufacturing conglomerate wants to enter the service business with a service that will allow it to
deploy its expertise with high-quality control measures.
What is a challenge associated with assessing service quality? - (answer)Outcome defects are not easy to
measure.
Which Six Sigma step requires a firm to create goals, measures, and action plans for projects to identify
improvements that will make a significant impact on profitability and achieve strategic objectives? -
(answer)Align
Why would a quality manager use a flowchart in the production process? - (answer)To identify the
relationships between functions
Which role do employees play as stakeholders in total quality management operations? - (answer)They
aim to create customer satisfaction.
Which cost is associated with a firm's investment to achieve superior performance through ongoing
process improvements? - (answer)Quality assurance cost
Which approach does a firm use when it buys raw materials from suppliers in various locations,
manufactures consumer products in Asia, and then ships the finished products to its distribution centers
in the United States? - (answer)Global supply chain
A company develops a product that is highly tailored to meet certain customer needs.
How has the quality of design for the selected product been applied? - (answer)The product has specific
characteristics designed into it.
An investment bank wants to launch a new financial service for a specific income group using the
standard service design process.
What is the expected deliverable of the service specification stage? - (answer)Defining the design
requirements of the financial service
, D469 WGU PA QUESTIONS WITH ALL CORRECT ANSWERS!!
To improve quality standards, a manufacturing unit uses a statistical process control chart with one
standard deviation control limit to track the vibration levels of a factory machine.
What is a characteristic of this control chart? - (answer)It will be sensitive to small changes in machine
vibration.
A supplier for an automobile company uses quality-at-source principles and methods across its value
chain.
How will this impact the company? - (answer)Just-in-time deliveries can be planned.
An information technology firm wants to launch a new service using the standard service design process.
The firm has defined the performance benefits and performance requirements of the new service.
What should the firm focus on? - (answer)Service delivery
A logistics service provider wants to plot and track its on-time shipments to improve customer service
using a statistical control chart. The average on-time performance is 99.9 percent, and the chart should
cover 68 percent of occurrence probability within the control limits.
Which standard deviation should be used in the chart? - (answer)1
An insurance company wants to launch a new service for its customers using service quality standards.
This service will be managed by its field sales force.
Which service characteristic should be considered in the design process? - (answer)It must enable
decentralized decisions.
A manufacturing conglomerate wants to enter the service business with a service that will allow it to
deploy its expertise with high-quality control measures.
