NEW PGA 3.0 LEVEL 2 PRACTICE EXAM
QUESTIONS WITH ANSWERS AND A STUDY
GUIDE TEST GRADED A+ TESTED AND
APPROVED!!!
What is the most accurate description of the relationship between the facility's
business plan and the golf operation? -- ANSWER--Golf Operation is very core
and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual --
ANSWER-- What combination of interaction strategies would be the first
choice for promoting a positive facility-wide culture? -- ANSWER--Involving
and Supporting
From a functional perspective, a vendor is what kind of resource? -- ANSWER-
-Financial
What must exist for a facility to have a positive culture? -- ANSWER--
Resources
What would a typical organizational chart of a golf operation show? --
ANSWER--Staff roles and the relationships between them
1
,What is the most likely determinant of the complexity of a facility's
organizational chart? -- ANSWER--Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of
facility, number of services offered, type of facility, mission -- ANSWER--
Staff is considered a tangible facility resource? (T/F) -- ANSWER--True
What intangible resource is key to enabling and facilitating peak performance? -
- ANSWER-Culture
How can facilities foster a positive culture of improvement? -- ANSWER--
Open communication and discussion
How can a facility foster a culture of improvement? -- ANSWER--Evolving /
Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) -- ANSWER--True
What should golf facilities consider doing to elevate staff performance in
meeting management and customer expectations? -- ANSWER--Create high
performance profiles
2
,What is the advantage of asking open-ended questions during the interview
process? Lead to unbiased answers -- ANSWER--
What is an example of external staff training? -- ANSWER--Employee going to
the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point
of sale system technology. (T/F) -- ANSWER--False
What is the first step in acquiring a new technology-based system? --
ANSWER--Assess facility needs
What are procedures? -- ANSWER--Step by step instructions on how to
implement policies and complete specific tasks
What are policies? -- ANSWER--Guidelines and rules laid down by
management that outline the course of action in various situations
Why should employees be involved in creating and revising policies or
procedures? -- ANSWER--Encourages staff to buy in to the guidelines it sets
out
3
, What is a management tool for defining the structure of the golf operation? --
ANSWER-Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) -- ANSWER--True
What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and
services of a seller? --
ANSWER--Brand
The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F) -- ANSWER--
True
What department is considered the core business unit of most facilities? --
ANSWER--Golf Operations
Policies and procedures are port of which support element of the golf
operation's organization? -- ANSWER--Systems
Job descriptions should identify the skills necessary to accomplish the tasks
associated with each position. (T/F) -- ANSWER--True
4
QUESTIONS WITH ANSWERS AND A STUDY
GUIDE TEST GRADED A+ TESTED AND
APPROVED!!!
What is the most accurate description of the relationship between the facility's
business plan and the golf operation? -- ANSWER--Golf Operation is very core
and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual --
ANSWER-- What combination of interaction strategies would be the first
choice for promoting a positive facility-wide culture? -- ANSWER--Involving
and Supporting
From a functional perspective, a vendor is what kind of resource? -- ANSWER-
-Financial
What must exist for a facility to have a positive culture? -- ANSWER--
Resources
What would a typical organizational chart of a golf operation show? --
ANSWER--Staff roles and the relationships between them
1
,What is the most likely determinant of the complexity of a facility's
organizational chart? -- ANSWER--Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of
facility, number of services offered, type of facility, mission -- ANSWER--
Staff is considered a tangible facility resource? (T/F) -- ANSWER--True
What intangible resource is key to enabling and facilitating peak performance? -
- ANSWER-Culture
How can facilities foster a positive culture of improvement? -- ANSWER--
Open communication and discussion
How can a facility foster a culture of improvement? -- ANSWER--Evolving /
Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) -- ANSWER--True
What should golf facilities consider doing to elevate staff performance in
meeting management and customer expectations? -- ANSWER--Create high
performance profiles
2
,What is the advantage of asking open-ended questions during the interview
process? Lead to unbiased answers -- ANSWER--
What is an example of external staff training? -- ANSWER--Employee going to
the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point
of sale system technology. (T/F) -- ANSWER--False
What is the first step in acquiring a new technology-based system? --
ANSWER--Assess facility needs
What are procedures? -- ANSWER--Step by step instructions on how to
implement policies and complete specific tasks
What are policies? -- ANSWER--Guidelines and rules laid down by
management that outline the course of action in various situations
Why should employees be involved in creating and revising policies or
procedures? -- ANSWER--Encourages staff to buy in to the guidelines it sets
out
3
, What is a management tool for defining the structure of the golf operation? --
ANSWER-Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) -- ANSWER--True
What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and
services of a seller? --
ANSWER--Brand
The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F) -- ANSWER--
True
What department is considered the core business unit of most facilities? --
ANSWER--Golf Operations
Policies and procedures are port of which support element of the golf
operation's organization? -- ANSWER--Systems
Job descriptions should identify the skills necessary to accomplish the tasks
associated with each position. (T/F) -- ANSWER--True
4
