Bank Teller Test
EXAM QUESTIONS WITH CORRECT
ANSWERS GRADED A+
CSR role- remember to use only the cash in/out tickets for the drawers # that
you sign into :
drawer 2/ticket 2
fees for cashiers checks
customer-
business customer-
non customer (exchange only)-
6
10
10
less cash on deposit- potential scam. because check for deposit will be stolen
or counter fit and a majority of the funds will be deposited with cash back - no
to owner of the account
ask for ID and use check cashiers ect.
cashing an on-us check and request a purchase of cashiers check.
exchange only- no exceptions.
issue cashier checks exactly as the check is written payable to and remitter is
the maker of check :
non account holders
account holder for 10 years comes into branch to cash a check with no ID.
what do you do?
apologize to customer and ask supervisor to approve/if they know them
top drawer-
bottom-
total-
, 3000
7000
10000
items that need supervisor approval:
over CSR limits on cashed checks, altered or tampered with, restrictive
endorsements (conditioned too? ask rita)
account ownership ITF
account is in trust for John Doe but he does not have signing authority what is
he?
jane is custodian
must be in writing, must contain an unconditional promise to pay a specific
amount of money, must be unconditional, must be signed by maker, must be
payable on demand, must be made payable to bearer or order :
Article 3 of UCC (uniform commercial code)
4 C's of professionalism:
competence, confidence, confidentiality, courtesy
when any one customer gives more than 10000 in cash what report needs to
be complete?
CTR- currency transaction report
quote int rates for CD and MM, accounts savings interest:
APY- annual percentage yield
info placed on the account found in IBS insight under --- has account access
for non signee, fraud info, returned mail..:
remarks
BSA stand for?
act that requires CTR for over 10000
Bank Secrecy Act
routing number is --- digits
ABA- alliance bank of America
affiliate banking:
EXAM QUESTIONS WITH CORRECT
ANSWERS GRADED A+
CSR role- remember to use only the cash in/out tickets for the drawers # that
you sign into :
drawer 2/ticket 2
fees for cashiers checks
customer-
business customer-
non customer (exchange only)-
6
10
10
less cash on deposit- potential scam. because check for deposit will be stolen
or counter fit and a majority of the funds will be deposited with cash back - no
to owner of the account
ask for ID and use check cashiers ect.
cashing an on-us check and request a purchase of cashiers check.
exchange only- no exceptions.
issue cashier checks exactly as the check is written payable to and remitter is
the maker of check :
non account holders
account holder for 10 years comes into branch to cash a check with no ID.
what do you do?
apologize to customer and ask supervisor to approve/if they know them
top drawer-
bottom-
total-
, 3000
7000
10000
items that need supervisor approval:
over CSR limits on cashed checks, altered or tampered with, restrictive
endorsements (conditioned too? ask rita)
account ownership ITF
account is in trust for John Doe but he does not have signing authority what is
he?
jane is custodian
must be in writing, must contain an unconditional promise to pay a specific
amount of money, must be unconditional, must be signed by maker, must be
payable on demand, must be made payable to bearer or order :
Article 3 of UCC (uniform commercial code)
4 C's of professionalism:
competence, confidence, confidentiality, courtesy
when any one customer gives more than 10000 in cash what report needs to
be complete?
CTR- currency transaction report
quote int rates for CD and MM, accounts savings interest:
APY- annual percentage yield
info placed on the account found in IBS insight under --- has account access
for non signee, fraud info, returned mail..:
remarks
BSA stand for?
act that requires CTR for over 10000
Bank Secrecy Act
routing number is --- digits
ABA- alliance bank of America
affiliate banking:
