,TESTBANK FOR LOOK Looking Out, Looking In, 5th
Edition Ronald B. Adler
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
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,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
1. In an international study covering 10 countries, 1,000 university students attempted to go 24 hours
without using cell phones, texting, or going on Facebook, Instagram, Snapchat, or Twitter. What was the
overarching result for most students?
a. They felt lonely and/or bored.
b. They rediscovered their enjoyment of childhood activities; for instance, drawing.
c. They realized that their phones do create a degree of anxiety.
d. They were motivated to meet friends for a social outing.
ANSWER: a
2. You are attending a conference regarding the importance of communication. One speaker is addressing
the issue of the golden hour. What does this term mean?
a. It is a term to describe the importance of socializing with peers outside work hours.
b. It is a practice to place newborns immediately in skin-to-skin contact with their mothers.
c. It is a moment during an interaction with colleagues that you sense a connection.
d. It is the field of experiences that lead a person to make sense of another’s behaviour.
ANSWER: b
3. What was the most significant deficit found in the “Wild Boy of Aveyron”?
a. social skills b. instrumental skills
c. physical coordination d. sense of human identity
ANSWER: d
4. What is the main source of a sense of identity?
a. self-reflection b. genetic inheritance
c. cultural background d. interaction with others
ANSWER: d
5. How are identity and communication related?
a. People control communication with their identity.
b. People are drawn to communicators who test and challenge their identity.
c. People take aspects of others’ identities as their own through communication.
d. People gain an idea of who they are from the way others communicate with them.
ANSWER: d
6. Which social needs do people strive to achieve by communicating?
a. identity and physical b. control and affection
c. talking and listening d. self-esteem and self-actualization
ANSWER: b
7. According to one study, what percentage of the 4,000-plus adults surveyed knew more about their
neighbours’ dogs than about their neighbours’ backgrounds?
a. 20 b. 25
c. 35 d. 50
ANSWER: b
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,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
8. Many studies have researched happiness. Which factor is linked with happiness?
a. a satisfying job b. health and fitness
c. positive interactions with others d. standard of living and lifestyle
ANSWER: c
9. Which statement best describes interpersonal relationships?
a. Most people are very successful at managing their interpersonal relationships.
b. Most people are satisfied with their interpersonal relationships
c. Most people are not very successful at managing their interpersonal relationships.
d. Most people are not satisfied with their interpersonal relationships.
ANSWER: c
10. What do some theorists claim is the most important reason for fulfillment and emotional well-being?
a. career satisfaction b. physical fitness
c. social popularity d. positive relationships
ANSWER: d
11. Which term would you use in your research paper if you were exploring the topic of communication
aligned with getting things done?
a. affinity b. instrumental goals
c. immediacy d. linear communication model
ANSWER: b
12. How do we meet our physical, safety, social, and self-esteem needs and rise to self-actualization?
a. through a willingness to work extra hours
b. through a strong work ethic
c. through a technical competence
d. through a communication
ANSWER: d
13. Psychologist Abraham Maslow arranged human needs on a hierarchy. According to Maslow, which
statement best describes the most basic need in his hierarchy?
a. It is the fundamental need of self-actualization.
b. The nature of this need differs from person to person.
c. It needs to be satisfied before people are concerned with other needs.
d. It is generated by other people in interpersonal communication.
ANSWER: c
14. Why is Maslow’s hierarchy of needs important to the study of interpersonal communication?
a. Communication can help people meet each of the needs.
b. Communication is one of the needs in the hierarchy.
c. People can’t understand their needs without communication.
d. Maslow considered the need for communication as the sixth “hidden” need.
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,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
ANSWER: a
15. According to Maslow’s hierarchy, what is the most fundamental need?
a. esteem b. physical
c. safety d. social
ANSWER: b
16. Shannon is struggling to pay their monthly bills and is worried they may not have enough money to
buy groceries at the end of the month. According to Maslow’s hierarchy, what type of need is Shannon
concerned about?
a. physical b. safety
c. social d. self-esteem
ANSWER: a
17. Shania has three children that she is raising with loving support from her family and many friends,
while her husband is in the military serving overseas. According to Maslow, which needs are being met
for Shania?
a. social needs b. safety needs
c. self-esteem needs d. practical needs
ANSWER: a
18. Barbara sends an email to their Member of Parliament to communicate Barbara’s concerns regarding
the government’s student loan repayment schedule. What is Barbara’s action an example of?
a. linear communication
b. interactive communication
c. interpersonal communication
d. transactional communication
ANSWER: a
19. What needs to occur for communication to take place between two people?
a. They must be in close proximity to each other.
b. They must experience similar environments.
c. There must be minimal external and psychological noise.
d. They must be sending and receiving some type of message.
ANSWER: d
20. Aidan and Rania meet in their staff lunchroom to discuss concerns they have regarding a mutual
client. What is NOT likely to occur in their discussion?
a. noise b. encoding
c. linear communication d. transactional communication
ANSWER: c
21. A teacher’s posture during a conversation with a misbehaving student is an example of which aspect
of the communication process?
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,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
a. physiological noise
b. reactionary stance
c. psychological noise
d. nonverbal behaviour
ANSWER: d
22. What are two friends likely doing while they are communicating?
a. primarily sending messages
b. primarily receiving messages
c. taking turns sending and receiving messages
d. sending and receiving messages at the same time
ANSWER: d
23. Which of the following best defines the meaning of the “environments” that communicators occupy?
a. the social systems in which they communicate
b. the physical locations in which they communicate
c. the space that they require to communicate effectively
d. the fields of experience that affect how they understand others’ behaviour
ANSWER: d
24. Which term is defined as “the fields of experience that affect how a communicator understands
another’s behaviour?”
a. relational dimension b. empathy
c. content dimension d. environment
ANSWER: d
25. Which element is included in the transactional communication model?
a. relational b. linear
c. environment d. context
ANSWER: c
26. Which of the following describes “noise” in the communication process?
a. more than one communicator talking at a time
b. nonverbal behaviours that hinder communication
c. any force that interferes with effective communication
d. a communication channel that interferes with the clear flow of communication
ANSWER: c
27. What are the three types of noise that can hinder communication?
a. internal, external, and transactional
b. linear, interactional, and transactional
c. external, physiological, and psychological
d. sociological, physiological, and psychological
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,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
ANSWER: c
28. A jet flying low overhead interferes with your conversation with a friend. What is this an example of?
a. external noise b. feedback interference
c. physiological noise d. transactional disruption
ANSWER: a
29. Which of the following is a channel for communication?
a. walking b. gesturing
c. self-talk d. self-awareness
ANSWER: b
30. Which of the following is an example of physiological noise?
a. cars driving by your home b. a headache
c. fear of this afternoon’s test d. feeling happy about tonight’s date
ANSWER: b
31. Professor Kumar is having difficulties teaching a statistical research method to their students. They
are having trouble concentrating because they are coming down with the flu. What type of noise is this an
example of?
a. external noise b. physiological noise
c. psychological noise d. environmental noise
ANSWER: b
32. What is a person doing when they carefully plan the words they will use to avoid offending someone?
a. communicating nonverbally b. communicating intentionally
c. providing feedback d. reducing physiological noise
ANSWER: b
33. Professor Grant will be providing feedback to the social work students regarding their clinical
placement working with abused children. Professor Grant is very respectful about how the feedback is
phrased so that no one is offended or discouraged. What is Professor Grant doing?
a. communicating intentionally b. communicating nonverbally
c. linear communication d. transactional communication
ANSWER: a
34. Hannah is planning to ask her Mom for a big favour. Hannah spends extensive time planning out
exactly what she is going to say in the hopes that her Mom will say yes. What communication
misconception does this scenario illustrate?
a. Meanings are in words.
b. Communication is unrepeatable.
c. More communication is always better.
d. Communication can be intentional or unintentional.
ANSWER: d
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,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
35. Makenzie is upset with their neighbour, Ethan. Instead of talking through the problems with Ethan,
Makenzie talks about Ethan to other people in the neighbourhood. Ethan is hurt by this and although
Makenzie apologizes and their relationship is cordial, Ethan does not forget what Makenzie has done.
Which communication principle does this scenario demonstrate?
a. Communication is irreversible.
b. It’s impossible not to communicate.
c. Communication can be intentional or unintentional.
d. Communication is unrepeatable.
ANSWER: a
36. Duong is frowning as they do the reading for their Interpersonal Communications class. Their
scowling is an example of which communication principle?
a. It’s impossible not to communicate.
b. Communication is irreversible.
c. Communication has a content and relational dimension.
d. Communication is unrepeatable.
ANSWER: a
37. Madhav tells a joke in economics class and Madhav’s peers laugh wildly. Encouraged by this
response, Madhav tells the joke later in sociology class, but no one laughs. What communication
principle does this scenario illustrate?
a. Communication is irreversible.
b. Communication is unrepeatable.
c. More communication is not always better.
d. Communication can be intentional or unintentional.
ANSWER: b
38. What are the two dimensions included in the majority of interpersonal messages?
a. content and relational b. defensive and supportive
c. semantic and syntactic d. verbal and contextual
ANSWER: a
39. What is common in almost all interactions?
a. a proximity and temporal dimension b. a kinetic and geographical dimension
c. a content and relational dimension d. a semantic and syntactic dimension
ANSWER: c
40. What is the best thing to do when you are unsure of the relational dimension of a message?
a. Accept the verbal statement at face value.
b. Interpret the nonverbal behaviour.
c. Describe the behaviour and ask what it means.
d. Go back to the content dimension of the message to find meaning.
ANSWER: c
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,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
41. How are the content dimensions of messages usually expressed?
a. verbally
b. nonverbally
c. through metacommunication
d. via unintentional behaviours
ANSWER: a
42. Which of the following best describes a relational message?
a. a message that communicates information b. a message that expresses the social
about the subject being discussed. relationship between two or more
individuals
c. a behavioural message that treats others as d. a written message posted on a workplace
objects Facebook page
ANSWER: b
43. Which statement best describes the relational dimensions of a message?
a. They deal with emotional needs.
b. They are expressed verbally.
c. They communicate the nature of the relationship.
d. They communicate how each party feels about theirself in the relationship.
ANSWER: c
44. James and Daniel are in an intimate relationship. Using a demanding tone of voice, James tells Daniel
that it is Daniel’s turn to do the dishes. What type of message is James sending to Daniel?
a. content b. relational
c. impersonal d. inappropriate
ANSWER: b
45. Which of the following is an example of a relational dimension?
a. “I’ll have a large coffee.”
b. “I’ll have a large coffee,” says Jason in a demanding tone.
c. Jason decides to go through the drive-through for his coffee instead of going in so he won’t
have to talk to the cashier.
d. Jason decides to make his coffee at home because he is in a bad mood and doesn’t want to
interact with people.
ANSWER: b
46. In a demanding tone of voice, your nursing supervisor says, “It’s your turn to fill the medical
supplies.” What should a person do to clarify the relational dimension of the message?
a. Tell your supervisor how defensive she sounds.
b. Ask your colleague to explain the real problem.
c. Point out the tone of voice and ask your supervisor if she is upset with you.
d. Negotiate other ways of dealing with the medical supply problem which may lead to a
discussion of the real problem.
ANSWER: c
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Chapter 1 - A First Look at Interpersonal Communications
47. Day after day, Mihika and Ronit argue about where they will go for the Christmas holidays. It seems
that the more they try to resolve the problem, the more irritable and distant they become. What
communication misconception does this scenario illustrate?
a. Meanings are not in words.
b. It is impossible not to communicate.
c. More communication is always better.
d. Communication can be intentional or unintentional.
ANSWER: c
48. Jesse tells Joy about a crane that has been visiting Jesse’s neighbourhood. “I just love the crane’s
visits!” Jesse exclaims. Joy thinks it’s strange that Jesse enjoys a construction crane in the
neighbourhood; however, Jesse is actually talking about a bird. Which communication misconception
does this illustrate?
a. More communication is always better.
b. Meanings are in words.
c. Successful communication always involves shared understanding.
d. A single person or event causes another’s reaction.
ANSWER: b
49. Sinead decides not to tell their friend Yasmeen that Sinead hates Yasmeen’s haircut; however,
Zachary thinks that Sinead should be honest with Yasmeen and tell her what Sinead really thinks. Which
communication misconception does this illustrate?
a. A single person or event causes another’s reaction.
b. Communication can solve all problems.
c. Successful communication always involves shared understanding.
d. More communication is always better.
ANSWER: c
50. Victoria, a nurse at Holding Hospital, feels embarrassed when she asks Dr. Hanover a question and
gets an angry response from him. She apologizes profusely and believes she has done something wrong.
What communication misconception best explains the error in Victoria’s thinking?
a. Meanings are in words.
b. A single event causes another’s reaction.
c. Communication can solve all problems.
d. Successful communication always involves shared understanding.
ANSWER: b
51. You lose your temper and say something to a friend that you immediately regret. Which of the
followings does your friend’s reaction NOT depend on?
a. their frame of mind b. their personality
c. the relationship history d. their age and years of wisdom
ANSWER: d
52. Jayden, a cashier at a grocery store, tells a customer to have a nice day. What type of interpersonal
communication is this?
Copyright Cengage Learning. Powered by Cognero. Page 8
Edition Ronald B. Adler
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
1. In an international study covering 10 countries, 1,000 university students attempted to go 24 hours
without using cell phones, texting, or going on Facebook, Instagram, Snapchat, or Twitter. What was the
overarching result for most students?
a. They felt lonely and/or bored.
b. They rediscovered their enjoyment of childhood activities; for instance, drawing.
c. They realized that their phones do create a degree of anxiety.
d. They were motivated to meet friends for a social outing.
ANSWER: a
2. You are attending a conference regarding the importance of communication. One speaker is addressing
the issue of the golden hour. What does this term mean?
a. It is a term to describe the importance of socializing with peers outside work hours.
b. It is a practice to place newborns immediately in skin-to-skin contact with their mothers.
c. It is a moment during an interaction with colleagues that you sense a connection.
d. It is the field of experiences that lead a person to make sense of another’s behaviour.
ANSWER: b
3. What was the most significant deficit found in the “Wild Boy of Aveyron”?
a. social skills b. instrumental skills
c. physical coordination d. sense of human identity
ANSWER: d
4. What is the main source of a sense of identity?
a. self-reflection b. genetic inheritance
c. cultural background d. interaction with others
ANSWER: d
5. How are identity and communication related?
a. People control communication with their identity.
b. People are drawn to communicators who test and challenge their identity.
c. People take aspects of others’ identities as their own through communication.
d. People gain an idea of who they are from the way others communicate with them.
ANSWER: d
6. Which social needs do people strive to achieve by communicating?
a. identity and physical b. control and affection
c. talking and listening d. self-esteem and self-actualization
ANSWER: b
7. According to one study, what percentage of the 4,000-plus adults surveyed knew more about their
neighbours’ dogs than about their neighbours’ backgrounds?
a. 20 b. 25
c. 35 d. 50
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
8. Many studies have researched happiness. Which factor is linked with happiness?
a. a satisfying job b. health and fitness
c. positive interactions with others d. standard of living and lifestyle
ANSWER: c
9. Which statement best describes interpersonal relationships?
a. Most people are very successful at managing their interpersonal relationships.
b. Most people are satisfied with their interpersonal relationships
c. Most people are not very successful at managing their interpersonal relationships.
d. Most people are not satisfied with their interpersonal relationships.
ANSWER: c
10. What do some theorists claim is the most important reason for fulfillment and emotional well-being?
a. career satisfaction b. physical fitness
c. social popularity d. positive relationships
ANSWER: d
11. Which term would you use in your research paper if you were exploring the topic of communication
aligned with getting things done?
a. affinity b. instrumental goals
c. immediacy d. linear communication model
ANSWER: b
12. How do we meet our physical, safety, social, and self-esteem needs and rise to self-actualization?
a. through a willingness to work extra hours
b. through a strong work ethic
c. through a technical competence
d. through a communication
ANSWER: d
13. Psychologist Abraham Maslow arranged human needs on a hierarchy. According to Maslow, which
statement best describes the most basic need in his hierarchy?
a. It is the fundamental need of self-actualization.
b. The nature of this need differs from person to person.
c. It needs to be satisfied before people are concerned with other needs.
d. It is generated by other people in interpersonal communication.
ANSWER: c
14. Why is Maslow’s hierarchy of needs important to the study of interpersonal communication?
a. Communication can help people meet each of the needs.
b. Communication is one of the needs in the hierarchy.
c. People can’t understand their needs without communication.
d. Maslow considered the need for communication as the sixth “hidden” need.
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
ANSWER: a
15. According to Maslow’s hierarchy, what is the most fundamental need?
a. esteem b. physical
c. safety d. social
ANSWER: b
16. Shannon is struggling to pay their monthly bills and is worried they may not have enough money to
buy groceries at the end of the month. According to Maslow’s hierarchy, what type of need is Shannon
concerned about?
a. physical b. safety
c. social d. self-esteem
ANSWER: a
17. Shania has three children that she is raising with loving support from her family and many friends,
while her husband is in the military serving overseas. According to Maslow, which needs are being met
for Shania?
a. social needs b. safety needs
c. self-esteem needs d. practical needs
ANSWER: a
18. Barbara sends an email to their Member of Parliament to communicate Barbara’s concerns regarding
the government’s student loan repayment schedule. What is Barbara’s action an example of?
a. linear communication
b. interactive communication
c. interpersonal communication
d. transactional communication
ANSWER: a
19. What needs to occur for communication to take place between two people?
a. They must be in close proximity to each other.
b. They must experience similar environments.
c. There must be minimal external and psychological noise.
d. They must be sending and receiving some type of message.
ANSWER: d
20. Aidan and Rania meet in their staff lunchroom to discuss concerns they have regarding a mutual
client. What is NOT likely to occur in their discussion?
a. noise b. encoding
c. linear communication d. transactional communication
ANSWER: c
21. A teacher’s posture during a conversation with a misbehaving student is an example of which aspect
of the communication process?
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
a. physiological noise
b. reactionary stance
c. psychological noise
d. nonverbal behaviour
ANSWER: d
22. What are two friends likely doing while they are communicating?
a. primarily sending messages
b. primarily receiving messages
c. taking turns sending and receiving messages
d. sending and receiving messages at the same time
ANSWER: d
23. Which of the following best defines the meaning of the “environments” that communicators occupy?
a. the social systems in which they communicate
b. the physical locations in which they communicate
c. the space that they require to communicate effectively
d. the fields of experience that affect how they understand others’ behaviour
ANSWER: d
24. Which term is defined as “the fields of experience that affect how a communicator understands
another’s behaviour?”
a. relational dimension b. empathy
c. content dimension d. environment
ANSWER: d
25. Which element is included in the transactional communication model?
a. relational b. linear
c. environment d. context
ANSWER: c
26. Which of the following describes “noise” in the communication process?
a. more than one communicator talking at a time
b. nonverbal behaviours that hinder communication
c. any force that interferes with effective communication
d. a communication channel that interferes with the clear flow of communication
ANSWER: c
27. What are the three types of noise that can hinder communication?
a. internal, external, and transactional
b. linear, interactional, and transactional
c. external, physiological, and psychological
d. sociological, physiological, and psychological
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
ANSWER: c
28. A jet flying low overhead interferes with your conversation with a friend. What is this an example of?
a. external noise b. feedback interference
c. physiological noise d. transactional disruption
ANSWER: a
29. Which of the following is a channel for communication?
a. walking b. gesturing
c. self-talk d. self-awareness
ANSWER: b
30. Which of the following is an example of physiological noise?
a. cars driving by your home b. a headache
c. fear of this afternoon’s test d. feeling happy about tonight’s date
ANSWER: b
31. Professor Kumar is having difficulties teaching a statistical research method to their students. They
are having trouble concentrating because they are coming down with the flu. What type of noise is this an
example of?
a. external noise b. physiological noise
c. psychological noise d. environmental noise
ANSWER: b
32. What is a person doing when they carefully plan the words they will use to avoid offending someone?
a. communicating nonverbally b. communicating intentionally
c. providing feedback d. reducing physiological noise
ANSWER: b
33. Professor Grant will be providing feedback to the social work students regarding their clinical
placement working with abused children. Professor Grant is very respectful about how the feedback is
phrased so that no one is offended or discouraged. What is Professor Grant doing?
a. communicating intentionally b. communicating nonverbally
c. linear communication d. transactional communication
ANSWER: a
34. Hannah is planning to ask her Mom for a big favour. Hannah spends extensive time planning out
exactly what she is going to say in the hopes that her Mom will say yes. What communication
misconception does this scenario illustrate?
a. Meanings are in words.
b. Communication is unrepeatable.
c. More communication is always better.
d. Communication can be intentional or unintentional.
ANSWER: d
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
35. Makenzie is upset with their neighbour, Ethan. Instead of talking through the problems with Ethan,
Makenzie talks about Ethan to other people in the neighbourhood. Ethan is hurt by this and although
Makenzie apologizes and their relationship is cordial, Ethan does not forget what Makenzie has done.
Which communication principle does this scenario demonstrate?
a. Communication is irreversible.
b. It’s impossible not to communicate.
c. Communication can be intentional or unintentional.
d. Communication is unrepeatable.
ANSWER: a
36. Duong is frowning as they do the reading for their Interpersonal Communications class. Their
scowling is an example of which communication principle?
a. It’s impossible not to communicate.
b. Communication is irreversible.
c. Communication has a content and relational dimension.
d. Communication is unrepeatable.
ANSWER: a
37. Madhav tells a joke in economics class and Madhav’s peers laugh wildly. Encouraged by this
response, Madhav tells the joke later in sociology class, but no one laughs. What communication
principle does this scenario illustrate?
a. Communication is irreversible.
b. Communication is unrepeatable.
c. More communication is not always better.
d. Communication can be intentional or unintentional.
ANSWER: b
38. What are the two dimensions included in the majority of interpersonal messages?
a. content and relational b. defensive and supportive
c. semantic and syntactic d. verbal and contextual
ANSWER: a
39. What is common in almost all interactions?
a. a proximity and temporal dimension b. a kinetic and geographical dimension
c. a content and relational dimension d. a semantic and syntactic dimension
ANSWER: c
40. What is the best thing to do when you are unsure of the relational dimension of a message?
a. Accept the verbal statement at face value.
b. Interpret the nonverbal behaviour.
c. Describe the behaviour and ask what it means.
d. Go back to the content dimension of the message to find meaning.
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
41. How are the content dimensions of messages usually expressed?
a. verbally
b. nonverbally
c. through metacommunication
d. via unintentional behaviours
ANSWER: a
42. Which of the following best describes a relational message?
a. a message that communicates information b. a message that expresses the social
about the subject being discussed. relationship between two or more
individuals
c. a behavioural message that treats others as d. a written message posted on a workplace
objects Facebook page
ANSWER: b
43. Which statement best describes the relational dimensions of a message?
a. They deal with emotional needs.
b. They are expressed verbally.
c. They communicate the nature of the relationship.
d. They communicate how each party feels about theirself in the relationship.
ANSWER: c
44. James and Daniel are in an intimate relationship. Using a demanding tone of voice, James tells Daniel
that it is Daniel’s turn to do the dishes. What type of message is James sending to Daniel?
a. content b. relational
c. impersonal d. inappropriate
ANSWER: b
45. Which of the following is an example of a relational dimension?
a. “I’ll have a large coffee.”
b. “I’ll have a large coffee,” says Jason in a demanding tone.
c. Jason decides to go through the drive-through for his coffee instead of going in so he won’t
have to talk to the cashier.
d. Jason decides to make his coffee at home because he is in a bad mood and doesn’t want to
interact with people.
ANSWER: b
46. In a demanding tone of voice, your nursing supervisor says, “It’s your turn to fill the medical
supplies.” What should a person do to clarify the relational dimension of the message?
a. Tell your supervisor how defensive she sounds.
b. Ask your colleague to explain the real problem.
c. Point out the tone of voice and ask your supervisor if she is upset with you.
d. Negotiate other ways of dealing with the medical supply problem which may lead to a
discussion of the real problem.
ANSWER: c
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, Name: Class: Date:
Chapter 1 - A First Look at Interpersonal Communications
47. Day after day, Mihika and Ronit argue about where they will go for the Christmas holidays. It seems
that the more they try to resolve the problem, the more irritable and distant they become. What
communication misconception does this scenario illustrate?
a. Meanings are not in words.
b. It is impossible not to communicate.
c. More communication is always better.
d. Communication can be intentional or unintentional.
ANSWER: c
48. Jesse tells Joy about a crane that has been visiting Jesse’s neighbourhood. “I just love the crane’s
visits!” Jesse exclaims. Joy thinks it’s strange that Jesse enjoys a construction crane in the
neighbourhood; however, Jesse is actually talking about a bird. Which communication misconception
does this illustrate?
a. More communication is always better.
b. Meanings are in words.
c. Successful communication always involves shared understanding.
d. A single person or event causes another’s reaction.
ANSWER: b
49. Sinead decides not to tell their friend Yasmeen that Sinead hates Yasmeen’s haircut; however,
Zachary thinks that Sinead should be honest with Yasmeen and tell her what Sinead really thinks. Which
communication misconception does this illustrate?
a. A single person or event causes another’s reaction.
b. Communication can solve all problems.
c. Successful communication always involves shared understanding.
d. More communication is always better.
ANSWER: c
50. Victoria, a nurse at Holding Hospital, feels embarrassed when she asks Dr. Hanover a question and
gets an angry response from him. She apologizes profusely and believes she has done something wrong.
What communication misconception best explains the error in Victoria’s thinking?
a. Meanings are in words.
b. A single event causes another’s reaction.
c. Communication can solve all problems.
d. Successful communication always involves shared understanding.
ANSWER: b
51. You lose your temper and say something to a friend that you immediately regret. Which of the
followings does your friend’s reaction NOT depend on?
a. their frame of mind b. their personality
c. the relationship history d. their age and years of wisdom
ANSWER: d
52. Jayden, a cashier at a grocery store, tells a customer to have a nice day. What type of interpersonal
communication is this?
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