1. Welcome to the World of Marketing: Create and Deliver Value
2. Strategic Planning for a Successful Future
3. Marketing Research: From Customer Insights to Actions
4. Consumer Behavior: How and Why We Buy
5. Business-to-Business Marketing: Buying and Selling in Business Markets
6. Market Segmentation, Targeting, and Positioning: How to Serve Selected Customers
7. Marketing Strategy: From Products to Branding
8. Products, Services, and Brands: Building Customer Value
9. Price: Understanding and Capturing Customer Value
10. Place: Marketing Channels Deliver Customer Value
11. Retailing and Wholesaling
12. Promotion: Communicating Customer Value
13. Digital Marketing, Social Media, and Mobile Marketing
14. Global Marketing: Marketing in a Borderless World
,Test Bank for Marketing: Real People, Real Choices, 11th Edition by Solomon, Marshall &
Stuart – Complete Chapter Guide with Cover”
1. Welcome to the World of Marketing: Create and Deliver Value
2. Global, Ethical, and Sustainable Marketing
3. Strategic Market Planning
Supplement: Build a Marketing Plan
PART 2: DETERMINE THE VALUE PROPOSITIONS DIFFERENT CUSTOMERS WANT
4. Market Research
5. Marketing Analytics: Welcome to the Era of Big Data!
6. Understand Consumer and Business Markets
7. Segmentation, Target Marketing, and Positioning
, PART 3: DEVELOP THE VALUE PROPOSITION FOR THE CUSTOMER
8. Product I: Innovation and New Product Development
9. Product II: Product Strategy, Branding, and Product Management
10. Price: What Is the Value Proposition Worth?
Supplement: Marketing Math
PART 4: DELIVER AND COMMUNICATE THE VALUE PROPOSITION
11. Deliver the Goods: Determine the Distribution Strategy
12. Deliver the Customer Experience: Goods and Services via Bricks and Clicks
13. Promotion I: Advertising One to Many Marketing Communications
14. Promotion II: Social Media Marketing and Other Communication Tools