HC21 SEMESTER REVIEW QUESTIONS & ANSWERS RATED 100% CORRECT!!
Sarah's parents gave her a goal to clean the bathroom twice a month until the end of the year. Which
part of the SMART criteria is missing from this goal? - (ANSWER)R - Relevant
____________ is a broad term used to group related jobs - (ANSWER)An occupation
Carol wants to improve her time in the 1600 meter run by the start of track season. Which part of the
SMART criteria is missing from this goal? - (ANSWER)M - Measurable
Michelle works in an appliance store. She has a goal to sell a combination of six refrigerators, stoves or
dishwashers so she can earn a bonus. She has done this before. Which part of the SMART criteria is
missing from this goal? - (ANSWER)T - Time-bound
What is one of the advantages of grouping similar appointments? - (ANSWER)Reduces staff preparation
between appointments
What is the purpose of appointment reminder systems? - (ANSWER)To increase patient show rates
What is a benefit of having the assistant schedule a consultation referral? - (ANSWER)All of the above
What is a referral? - (ANSWER)An authorization for a patient to receive specialized services from
another practice
Sophia has been asked to schedule a hip replacement surgery for a patient. What type of hospitalization
will this be? - (ANSWER)Elective
Why are outpatient instructions important? - (ANSWER)Patients may need to prepare for the
appointment.
Which of the following is a key step in scheduling an appointment? - (ANSWER)Offer the patient choices
of dates and times
, HC21 SEMESTER REVIEW QUESTIONS & ANSWERS RATED 100% CORRECT!!
A self-assessment is important in career planning because it helps: - (ANSWER)All of the above
What is the most important step in the career planning process? - (ANSWER)Review and revise your plan
Marcus wants to complete his science fair project by the end of this semester. Is this a short-term or
long-term goal for Marcus? - (ANSWER)Short-term
What do you need before you can define long-term goals? - (ANSWER)A vision
Stacy is in her first year of high school. She wants to be starting on the varsity basketball team by her
third year in high school. Is this a short-term or long-term goal for Stacy? - (ANSWER)Long-term
Why should a new patient arrive 15-20 minutes prior to an appointment? - (ANSWER)To complete new
patient registration
What is a benefit of electronic scheduling software? - (ANSWER)Searching for available appointment
times is made easy.
What does it mean to schedule by exception? - (ANSWER)Fitting emergencies into the schedule, even if
the office is busy
In addition to blocking out professional travel in the appointment book, assistants may arrange the
flights and accommodations for physicians. - (ANSWER)True
What are walk-ins? - (ANSWER)Patients who want to see the physician without an appointment
What factors should be considered when choosing a scheduling system? - (ANSWER)All of the above
Sarah's parents gave her a goal to clean the bathroom twice a month until the end of the year. Which
part of the SMART criteria is missing from this goal? - (ANSWER)R - Relevant
____________ is a broad term used to group related jobs - (ANSWER)An occupation
Carol wants to improve her time in the 1600 meter run by the start of track season. Which part of the
SMART criteria is missing from this goal? - (ANSWER)M - Measurable
Michelle works in an appliance store. She has a goal to sell a combination of six refrigerators, stoves or
dishwashers so she can earn a bonus. She has done this before. Which part of the SMART criteria is
missing from this goal? - (ANSWER)T - Time-bound
What is one of the advantages of grouping similar appointments? - (ANSWER)Reduces staff preparation
between appointments
What is the purpose of appointment reminder systems? - (ANSWER)To increase patient show rates
What is a benefit of having the assistant schedule a consultation referral? - (ANSWER)All of the above
What is a referral? - (ANSWER)An authorization for a patient to receive specialized services from
another practice
Sophia has been asked to schedule a hip replacement surgery for a patient. What type of hospitalization
will this be? - (ANSWER)Elective
Why are outpatient instructions important? - (ANSWER)Patients may need to prepare for the
appointment.
Which of the following is a key step in scheduling an appointment? - (ANSWER)Offer the patient choices
of dates and times
, HC21 SEMESTER REVIEW QUESTIONS & ANSWERS RATED 100% CORRECT!!
A self-assessment is important in career planning because it helps: - (ANSWER)All of the above
What is the most important step in the career planning process? - (ANSWER)Review and revise your plan
Marcus wants to complete his science fair project by the end of this semester. Is this a short-term or
long-term goal for Marcus? - (ANSWER)Short-term
What do you need before you can define long-term goals? - (ANSWER)A vision
Stacy is in her first year of high school. She wants to be starting on the varsity basketball team by her
third year in high school. Is this a short-term or long-term goal for Stacy? - (ANSWER)Long-term
Why should a new patient arrive 15-20 minutes prior to an appointment? - (ANSWER)To complete new
patient registration
What is a benefit of electronic scheduling software? - (ANSWER)Searching for available appointment
times is made easy.
What does it mean to schedule by exception? - (ANSWER)Fitting emergencies into the schedule, even if
the office is busy
In addition to blocking out professional travel in the appointment book, assistants may arrange the
flights and accommodations for physicians. - (ANSWER)True
What are walk-ins? - (ANSWER)Patients who want to see the physician without an appointment
What factors should be considered when choosing a scheduling system? - (ANSWER)All of the above
