Clinical Medical Assisting - Unit 2 flashcard|
study guide
exchanging information over significant distances by electronic
telecommunication: means. The information can be in the form of data, voice, or video
and consists of telephone calls, videoconferencing, and other
forms of electronic communication.
1. Appointment requests
2. Inquiring about laboratory results (always observe the office
policy for releasing the results)
3. Billing questions (You can answer general billing questions)
What types of phone calls 4. Requests for prescription refills (Take down information about the
can Medical Assistants medication, such as name, dosage, quantity, and name of
handle: pharmacy, and give it to the physician for approval)
5. Inquiries about the practice (People may call requesting
information about the physicians, location, office hours, hospital
affiliations, services)
6. Salespeople (Physicians' offices receive many
sales calls from medical/surgical/pharmaceutical
and office supply companies)
utilizes the Internet to send a fax, rather than the traditional
Electronic fax, or e-fax:
method of using a landline connection and a fax machine
What types of documents can send medical reports, laboratory reports, referrals, insurance
be sent through faxes? claims, and other office correspondence to providers, patients,
and insurers
as the use of telecommunications to provide access to health
assessment, diagnosis, intervention, consultation, supervision, and
What is telehealth (telemedicine)?
information across a distance. Most commonly used for a virtual
visit—a live, interactive encounter between the provider and
patient via video chat using a smartphone, tablet, or laptop.
, Remote patient monitoring allows patients to use a wide variety of
non-invasive devices to collect, process, and store health data and
remote patient monitoring (RPM)
transmit it to their physicians. This, in turn, permits providers to
track patient conditions in between visits and identify changes that
require additional attention.
is a secure internet application that allows patients to
What do Patient Portals do? communicate with health care providers regarding non-urgent
issues and to perform other health care-related tasks
1. Manage office appointments
2. Request a virtual visit with a provider
3. Update contact information
4. Securely send non-urgent messages to the office staff
5. Print immunization records
What can patients access through 6. View test results and other select portions of their medical record
their portals? 7. Share medical history with other providers
8. Pay bills
9. Request prescription refills
10. Access patient forms and general health care tips
11. Request copies of medical records
transforms text into an unintelligible string of characters
Encryption transmitted over open networks with a high degree of security and
then decrypted (translated) when it reaches a secure
destination.
is providers joining live virtual gatherings to communicate and
Live Teleconferencing
collaborate to treat patients
Answering incoming calls with Callers are never an interruption of the job but the reason for the job.
sincerity
1. State the name of the office and your name
2. Listen with empathy
3. Do not use technical terms if simpler ones will convey the info
Telephone Etiquette (hint: 6)
4. Never speak to another staff member while on an open line
5. If the patient is likely to be on hold for a long time, offer to call the patient
later
6. Allow the caller to hang up first
It's common that callers will ask to "The physician is with a patient. May I take a message?"
speak directly with the physician,
and your response should be...
1. When you get calls from other physicians, hospital
administration, or hospital nursing staff, transfer those to
the doctor directly.
Here are the calls that you will 2. Calls from the laboratory with stat (urgent) results also
most likely put through require the physician's attention.
immediately instead of taking a
message (hint 4) 3. Find out your office's policy on taking personal phone calls from
family members, but in most cases their calls are put through
immediately.
study guide
exchanging information over significant distances by electronic
telecommunication: means. The information can be in the form of data, voice, or video
and consists of telephone calls, videoconferencing, and other
forms of electronic communication.
1. Appointment requests
2. Inquiring about laboratory results (always observe the office
policy for releasing the results)
3. Billing questions (You can answer general billing questions)
What types of phone calls 4. Requests for prescription refills (Take down information about the
can Medical Assistants medication, such as name, dosage, quantity, and name of
handle: pharmacy, and give it to the physician for approval)
5. Inquiries about the practice (People may call requesting
information about the physicians, location, office hours, hospital
affiliations, services)
6. Salespeople (Physicians' offices receive many
sales calls from medical/surgical/pharmaceutical
and office supply companies)
utilizes the Internet to send a fax, rather than the traditional
Electronic fax, or e-fax:
method of using a landline connection and a fax machine
What types of documents can send medical reports, laboratory reports, referrals, insurance
be sent through faxes? claims, and other office correspondence to providers, patients,
and insurers
as the use of telecommunications to provide access to health
assessment, diagnosis, intervention, consultation, supervision, and
What is telehealth (telemedicine)?
information across a distance. Most commonly used for a virtual
visit—a live, interactive encounter between the provider and
patient via video chat using a smartphone, tablet, or laptop.
, Remote patient monitoring allows patients to use a wide variety of
non-invasive devices to collect, process, and store health data and
remote patient monitoring (RPM)
transmit it to their physicians. This, in turn, permits providers to
track patient conditions in between visits and identify changes that
require additional attention.
is a secure internet application that allows patients to
What do Patient Portals do? communicate with health care providers regarding non-urgent
issues and to perform other health care-related tasks
1. Manage office appointments
2. Request a virtual visit with a provider
3. Update contact information
4. Securely send non-urgent messages to the office staff
5. Print immunization records
What can patients access through 6. View test results and other select portions of their medical record
their portals? 7. Share medical history with other providers
8. Pay bills
9. Request prescription refills
10. Access patient forms and general health care tips
11. Request copies of medical records
transforms text into an unintelligible string of characters
Encryption transmitted over open networks with a high degree of security and
then decrypted (translated) when it reaches a secure
destination.
is providers joining live virtual gatherings to communicate and
Live Teleconferencing
collaborate to treat patients
Answering incoming calls with Callers are never an interruption of the job but the reason for the job.
sincerity
1. State the name of the office and your name
2. Listen with empathy
3. Do not use technical terms if simpler ones will convey the info
Telephone Etiquette (hint: 6)
4. Never speak to another staff member while on an open line
5. If the patient is likely to be on hold for a long time, offer to call the patient
later
6. Allow the caller to hang up first
It's common that callers will ask to "The physician is with a patient. May I take a message?"
speak directly with the physician,
and your response should be...
1. When you get calls from other physicians, hospital
administration, or hospital nursing staff, transfer those to
the doctor directly.
Here are the calls that you will 2. Calls from the laboratory with stat (urgent) results also
most likely put through require the physician's attention.
immediately instead of taking a
message (hint 4) 3. Find out your office's policy on taking personal phone calls from
family members, but in most cases their calls are put through
immediately.
