WGU D099 Sales Management Objective Assessment Final Exam
WGU D099 SALES MANAGEMENT OBJECTIVE ASSESSMENT
FINAL EXAM PREPARATION FOR 2025/2026 COMPLETE 250
QUESTIONS AND CORRECT ANSWERS |ALREADY GRADED
A+||BRAND NEW!!
Janice stops in Bob's Electronics for a new TV. She is very focused on the big
picture of buying a new TV. She wants to discuss every TV in the store and wants
the salesperson to ask her how she feels about each TV after each TV is discussed.
Janice's behaviors represent which quadrant of the Social Style Matrix?
- Amiable
- Driver
- Expressive
- Analytical
- Analytical
True or false: Two products have exactly the same ingredients, but a customer
selects the higher-priced product because of the name brand. For the business,
this means that the brand is adding value in the transaction.
- True
- False
- True
Lindsay wants to buy a new iPhone. She visits an Apple store and asks a
salesperson to help her understand which model of iPhone is the best option. The
salesperson should do what to help Lindsay?
- Explain the value proposition
1|Page
, WGU D099 Sales Management Objective Assessment Final Exam
- Explain the customer lifetime value (CLV)
- Conduct consultative selling
- Provide account management support
- Explain the value proposition
Griffin sees an ad on TV for Next Gen Ads and decides to do some research to
learn more about the product. Which stage of the buyer's journey is illustrated by
this action?
- Attention
- Interest
- Desire
- Action
- Interest
The difference between the price the customer pays for a new tablet and the
increase in efficiency the customer experiences when completing tasks
represents?
- Return on investment
- Customer lifetime value
- Customer needs
- Product cost
- Return on investment
Cole, the chief financial officer (CFO) for a radio station, requests company data
for the past five years. He uses business intelligence to develop a number of
reports to determine areas where the radio station can cut costs and to determine
departmental budget allocations for the coming year. Which aspect of business
2|Page
, WGU D099 Sales Management Objective Assessment Final Exam
intelligence is being used during this process?
- Decision-making
- Business process management
- Collaboration
- External business research
- Decision-making
True or false: Sales attracts prospective customers to the business while marketing
attempt to convert these prospects into paying customers.
- True
- False
- False
A company uses wholesalers and retailers in their distribution channel. What type
of sales channel is the company using:
- Direct
- Indirect
- Omni-Channel
- Traditional channel
- Indirect
A salesperson working for SGI Corp. identifies potential customers in Nashville to
sell a graphic printer. This salesperson's role is identified as a:
- Technical salesperson
- Prospector
3|Page
, WGU D099 Sales Management Objective Assessment Final Exam
- Trade Salesperson
- Missionary salesperson
- Prospector
True or False: B2B markets are focused on relationship building, whereas B2C
markets seek to maximize transaction value.
- True
- False
- True
This principle states that the ratio between cause and effect is 80:20. In other
words, 80% of effects come from 20% of causes.
-Strategic
-Tactical
-Pareto
-Consumer buying
-Pareto
_____ is a personal selling function that involves identifying potential customers.
- Screening
- Prospecting
- Approaching
- Processing
- Prospecting
4|Page
WGU D099 SALES MANAGEMENT OBJECTIVE ASSESSMENT
FINAL EXAM PREPARATION FOR 2025/2026 COMPLETE 250
QUESTIONS AND CORRECT ANSWERS |ALREADY GRADED
A+||BRAND NEW!!
Janice stops in Bob's Electronics for a new TV. She is very focused on the big
picture of buying a new TV. She wants to discuss every TV in the store and wants
the salesperson to ask her how she feels about each TV after each TV is discussed.
Janice's behaviors represent which quadrant of the Social Style Matrix?
- Amiable
- Driver
- Expressive
- Analytical
- Analytical
True or false: Two products have exactly the same ingredients, but a customer
selects the higher-priced product because of the name brand. For the business,
this means that the brand is adding value in the transaction.
- True
- False
- True
Lindsay wants to buy a new iPhone. She visits an Apple store and asks a
salesperson to help her understand which model of iPhone is the best option. The
salesperson should do what to help Lindsay?
- Explain the value proposition
1|Page
, WGU D099 Sales Management Objective Assessment Final Exam
- Explain the customer lifetime value (CLV)
- Conduct consultative selling
- Provide account management support
- Explain the value proposition
Griffin sees an ad on TV for Next Gen Ads and decides to do some research to
learn more about the product. Which stage of the buyer's journey is illustrated by
this action?
- Attention
- Interest
- Desire
- Action
- Interest
The difference between the price the customer pays for a new tablet and the
increase in efficiency the customer experiences when completing tasks
represents?
- Return on investment
- Customer lifetime value
- Customer needs
- Product cost
- Return on investment
Cole, the chief financial officer (CFO) for a radio station, requests company data
for the past five years. He uses business intelligence to develop a number of
reports to determine areas where the radio station can cut costs and to determine
departmental budget allocations for the coming year. Which aspect of business
2|Page
, WGU D099 Sales Management Objective Assessment Final Exam
intelligence is being used during this process?
- Decision-making
- Business process management
- Collaboration
- External business research
- Decision-making
True or false: Sales attracts prospective customers to the business while marketing
attempt to convert these prospects into paying customers.
- True
- False
- False
A company uses wholesalers and retailers in their distribution channel. What type
of sales channel is the company using:
- Direct
- Indirect
- Omni-Channel
- Traditional channel
- Indirect
A salesperson working for SGI Corp. identifies potential customers in Nashville to
sell a graphic printer. This salesperson's role is identified as a:
- Technical salesperson
- Prospector
3|Page
, WGU D099 Sales Management Objective Assessment Final Exam
- Trade Salesperson
- Missionary salesperson
- Prospector
True or False: B2B markets are focused on relationship building, whereas B2C
markets seek to maximize transaction value.
- True
- False
- True
This principle states that the ratio between cause and effect is 80:20. In other
words, 80% of effects come from 20% of causes.
-Strategic
-Tactical
-Pareto
-Consumer buying
-Pareto
_____ is a personal selling function that involves identifying potential customers.
- Screening
- Prospecting
- Approaching
- Processing
- Prospecting
4|Page
